Guarantees

No Lemon Guarantee

With our No Lemon Guarantee, we guarantee absolute comfort, peace of mind, and protection when you invest in a new central heating system from us. As long as you operate the system according to the manufacturer’s operating and maintenance manuals and allow us to maintain the system yearly, you are entitled to this unmatched guarantees that will put all your worries to rest. If your air conditioner’s compressor or heat exchanger cracks within the first 10 years of ownership (5 years on non-premium systems), then we will replace your entire condensing unit or furnace with a brand new one within 48 hours of our diagnosis absolutely free. In other words, we offer a lifetime guarantee on all ducting and craftsmanship.

Satisfaction Guarantee*

Our lead installation technicians are professionals with years of installation experience. Their shoes will never touch your carpet and they will clean up when they are finished. They will also complete the job with speed and precision in a friendly manner. Finally, they are drug-free and will not smoke or swear in your home. We are so confident in the professionalism of our technicians that if they have not performed their job according to these high standards, you don’t have to pay the remaining balance until you are completely satisfied with the results. That’s our guarantee, and we stick by it!

Investment Guarantees

Our Investment Guarantee is our promise to you that you won’t find a comparable installation for less. We’re confident in the quality and value of our services. If you find a lower price for a comparable installation from a company of similar size and standards, we’ll match the difference. We only ask that the comparison be an apples-to-apples comparison, meaning similar products, services, and company reputation.

Performance Guarantees

We do a heat load\manual J calculation on every HVAC installation. If the installed equipment does not perform at the agreed stated temperature, then we will remove the system at no cost. We will also install the correct system at no additional charge within the first 2 years. You can always depend on our performance guarantees!

Lifetime Craftsmanship Guarantee

 All work that pertains to the quality of the installation is guaranteed for life. This includes duct work replacement, electrical lines, water lines, duct sealing, etc.

No Surprises Guarantees

Once the proposal/contract is signed by the company representative and the customer, the agreed-upon price will not change. Any alteration or deviation from specifications at the customer’s request will be agreed upon as a written change-order to the original work and price. Thus, there won’t be any surprises.

• Existing Equipment (not provided by Seller) such as Electric, Ducts and/or Duct work, Gas Piping, Condensation Drains, Refrigeration Lines, Venting, or other HVAC related equipment, are not the responsibility of the Seller unless installed by the Seller, unless otherwise specified.
• All work to be completed in a workman like manner according to standard practices.
• Alterations or deviations from specifications above require new signed work orders stating details and costs (if any).
• Past Due Payments incur a 1.5% monthly fee.
• Permits included. Equipment title is held by seller until paid in full. If no pay arises seller may remove equipment without liability for any damages during removal.
• Final payment funding is due on system commissioning and shall not be held back based on specialty item order delays such as registers or air purification. Specialty items are to be installed as soon as we receive them.
• Legal expenses for collections are the responsibility of the buyer.
• Regarding Federal Tax Rebates, Seller is able to verify if the equipment sold will qualify for a Federal Tax Refund but the Seller is not able to verify if an individual will qualify. All questions regarding tax issues should be directed toward an accountant.
• If customer schedules the installation within the first 72 hours of signing they are voluntarily waiving their rights to the 72 hour right of rescission. If that is the case a 35% restocking and materials fee will be applied for any cancellations. If the customer cancels agreement after 72 hour right of rescission has expired and after equipment and materials have been purchased by Intelligent Design, a 35% restocking fee will apply for entire contract amount. If any discounts were added to the agreement they will be void if any of the items selected are canceled within the 72 hours right of rescission. After the 72 hour right of rescission no items may be canceled.
• For each portable given to customer for days leading up to equipment installation and if customer cancels job a $150.00 per portable per day charge will be required to be paid for the use of the portables.
• Any disputes requiring any form of third party mediation shall be handled by a third party arbitrator selected by Intelligent Design Air Conditioning and Heating, Inc.
• The design temperature for the system is 106 degrees outside and 75 degrees inside with a 63 degree wet bulb.

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