Guarantees

Lifetime Craftsmanship Guarantee: All work that pertains to the
quality of the installation is guaranteed for life. This includes duct
work replacement, electrical lines, water lines, duct sealing, etc.

No Lemon Guarantee: With our Lemon Free Guarantees, you’re guaranteed
absolute comfort, peace of mind, and protection when you invest in a new
central heating system from us. As long as you operate the system
according to the manufacturer’s operating and maintenance manuals and
allow us to maintain the system yearly, you’re entitled to this
unmatched guarantee that will put all your worries to rest. If your air
conditioner’s compressor or heat exchanger cracks with the first 10
years of ownership (5 years on non-premium systems) we will replace your
entire condensing unit or furnace with a brand new one within 48 hours
of our diagnosis absolutely free. A lifetime guarantee on all ducting
and craftsmanship.

Satisfaction Guarantees: Our lead installation technicians are
professionals with no less than 10 years of installation experience. Their
shoes will never touch your carpet and they will clean up when they are
finished. They will complete the job with speed and precision in a friendly
manner. They are drug free and will not smoke or swear in your home. We are
so confident in the professionalism of our technicians that if they have
not performed their job according to these high standards, you don’t have
to pay the remaining balance until you are completely satisfied with the
results.

Investment guarantees: Our Investment Guarantee is a promise to you that
you cannot find a comparable installation for less. We’re so confident in
the guarantees that if you do find a comparable installation for less, we
will pay you $500 on top of the difference. We only ask that the comparison
be among similar products.

Performance Guarantees: We do a heat load/manual J calculation on every
HVAC installation. If the installed equipment does not perform at the
agreed stated temperature we will remove the system at no cost and install
the correct system at no additional charge within the first 2 years.

No Surprises Guarantees: Once the proposal/contract is signed by the
company representative and the customer, the agreed upon price will not
change. Any alteration or deviation from specifications at the customer’s
request will be agreed upon as a written change-order to the original work
and price.

• Existing Equipment (not provided by Seller) such as Electric, Ducts
  and/or Duct work, Gas Piping, Condensation Drains, Refrigeration Lines,
  Venting, or other HVAC related equipment, are not the responsibility of
  the Seller unless installed by the Seller, unless otherwise specified.
• All work to be completed in a workman like manner according to standard
  practices.
• Alterations or deviations from specifications above require new signed
  work orders stating details and costs (if any).
• Past Due Payments incur a 1.5% monthly fee.
• Permits included. Equipment title is held by seller until paid in full.
  If no pay arises seller may remove equipment without liability for any
  damages during removal.
• Final payment funding is due on system commissioning and shall not be
  held back based on specialty item order delays such as registers or air
  purification. Specialty items are to be installed as soon as we receive
  them.
• Legal expenses for collections are the responsibility of the buyer.
• Regarding Federal Tax Rebates, Seller is able to verify if the
  equipment sold will qualify for a Federal Tax Refund but the Seller is not
  able to verify if an individual will qualify. All questions regarding tax
  issues should be directed toward an accountant.
• If customer schedules the installation within the first 72 hours of
  signing they are voluntarily waiving their rights to the 72 hour right of
  rescission. If that is the case a 35% restocking and materials fee will be
  applied for any cancellations. If the customer cancels agreement after 72
  hour right of rescission has expired and after equipment and materials
  have been purchased by Intelligent Design, a 35% restocking fee will apply
  for entire contract amount. If any discounts were added to the agreement
  they will be void if any of the items selected are canceled within the 72
  hours right of rescission. After the 72 hour right of rescission no items
  may be canceled.
• For each portable given to customer for days leading up to equipment
  installation and if customer cancels job a $150.00 per portable per day
  charge will be required to be paid for the use of the portables.
• Any disputes requiring any form of third party mediation shall be
  handled by a third party arbitrator selected by Intelligent Design Air
  Conditioning and Heating, Inc.
• The design temperature for the system is 106 degrees outside and 75
  degrees inside with a 63 degree wet bulb.