Why Choose Us for Plumbing and HVAC Services?
For all of your HVAC services and plumbing needs in the Tucson area, you can rely on the experienced, certified HVAC technicians and licensed plumbers at Intelligent Design. So, why should you go with our HVAC services? Quite simply, we are proud to have won numerous awards and recognitions over the years. These include multiple Super Service Awards from Angie’s List. In addition, we are A+ rated from the Better Business Bureau (BBB). We are also a certified Rosie Partner!
Our company is veteran-owned, and all of our employees are also courteous, respectful professionals who will treat your home as if it was their own. Additionally, we are a family-oriented HVAC services organization that understands the value of hard work, integrity, and honest, transparent prices. All of our work is backed up by our ironclad guarantees, and each of our employees also knows how to get the job done right the first time.
As the No. 1 rated HVAC services provider in Southern Arizona, Intelligent Design has an abiding commitment to superior customer service. Thus, countless people in Tucson and throughout the surrounding areas have relied on us for 24/7 emergency services, system maintenance, and new installations. However, you don’t have to simply take our word for it. If you want to learn more about what makes us different, then check out what our customers have to say about us!
Based on 1480 reviews
Frank Bialek Bialek
19:11 12 Feb 21
We needed service to our RO system. Chris was timely, efficient and courteous. Couldn’t ask for anything more!
Jim Golic
18:04 12 Feb 21
Michael G Gaiter
22:41 10 Feb 21
Roxanne Sproul
17:54 10 Feb 21
Sylvia Parra
20:15 06 Feb 21
Thomas Cassell
23:50 05 Feb 21
The service technician, Trey, was professional, courteous and respectful. The work was thorough. Trey took the time to discuss the repairs in detail after the work was complete. I would definitely recommend Trey to my friends and associates.
Susan Kitzrow
23:12 04 Feb 21
Oty Murphy
20:08 04 Feb 21
Great service and very good Technician, thank you so much
Picacho Willy
02:22 04 Feb 21
Josiah is a great listener and plumber.
James Trivitt
01:57 04 Feb 21
A Monreal
16:12 03 Feb 21
So. Az Hiker
00:13 31 Jan 21
Great experience! Taylor helped us and answered all of our questions expertly. Very professional and knowledgeable, 5 stars all way.
Claude Vander Ploeg
19:54 30 Jan 21
I asked for an HVAC proposal for my home. They came out and in a timely manner, reviewed my building and gave me a proposal and a thorough explanation that I am now considering.
Mariela Pelayo
19:34 29 Jan 21
Started the summer off pretty rough with our ac suddenly making a loud rattling sound whenever it would kick off. We called intelligent design and they were able to have someone over the very next day. James worked very hard all day and identified the issue. Once identified, they lent us a portable ac unit while they got the job done. With paul and James help our ac is working amazingly and quietly. They were very respectful and felt as if we were family to them. We will be doing all our future ac business with them for sure. We are actually looking forward to the next maintenance appointment just to say hello.
Daniel Payette
18:22 29 Jan 21
My wife and I really enjoyed meeting Larry and his representative company Intelligent Design. Larry was extremely nice, friendly, professional, personable, and very well versed in the knowledge of his business. We ultimately went with another company based on price alone. It was hard not to go with Intelligent Design because we enjoyed our interactions with Larry. Bottom line was about overall cost. But Larry did all he could for his company and we really commend him for his work and personality as a salesman.
Dorothy D Dravenstott
18:19 29 Jan 21
Very knowledgeable and personal
Nathan Arizona
11:36 29 Jan 21
Crew called to say they’d be half hour late. Arrived, wore masks and worked only in attic where HVAC Is located. Performed all maintenance in a timely manner and gave a detailed explanation of what might be necessary down the road. Friendly and professional, I have been using them for years now and highly recommend their services,
Moises Richardson
01:03 29 Jan 21
Larry Hoyle was a great salesman! He showed up on time for every appointment, was very respectful, and was able to answer every question I had about their solar panels. I feel like everything is reasonably priced and a great company to go solar with 👍
Harold Humpherys
00:15 29 Jan 21
Appointment was right on time. John was knowledgeable, courteous and and provided helpful commment to my questions. Inspection hit all the plumbing fixtures in the house. drained water heater as muchas possibe and gave suggestions on replacement heater.
Daniel olivares
23:47 28 Jan 21
Terry McFadden
23:21 28 Jan 21
Bruce Beenken
19:23 27 Jan 21
Homer Oberg
23:11 26 Jan 21
Gave was very courteous and did his Jon in a clean and professional manner.
John Heacock
22:42 26 Jan 21
Rob is a very pleasant man and extremely knowledgeable regarding the functionality of air conditioning units. He was readily able to locate the malfunction with our conditioner and to offer viable options to remedy the situation. He detailed the work order after we chose an option, ordered the parts and scheduled a reasonable time for repair. We know that the completed work will meet the professional standards of Rob and the company from prior contact. My wife and I highly recommend both.
Robert Foltz
18:20 26 Jan 21
Elizabeth Tridico
18:49 25 Jan 21
I’m always so impressed with the service from Intelligent Design,Our technician, Elmo, is friendly, helpful, professional and his work is always flawless.Can’t say enough good things about this team and the quality of the work they do.
Michael K
01:24 25 Jan 21
Gabe was very professional and thoroughly explained what needed to be done and offered future recommendations to prevent further problems
Catherine Stewart
10:01 23 Jan 21
I had Chris come out to assess a leak in my back yard. He confirmed it was a water line so I then use my water and sewer warranty to get it fixed for free. He was reassuring and my Lab Zander gave him a gold star too!Great service for both plumbing and A/C services! I have a maintenance agreement so they come out 3 times a year and I feel they give me good information and good advice.Just had Jake repair my A/C. Parts needed to be ordered and took over a week to get here with the pandemic issues. Jake set up a one-room A/C to tide me over and worked late the day the part came in to make sure I didn’t have to spend another hot day (97) without my whole house being chill. He also came over when I tripped a circuit and got the temp A/C running again. I truly believe Jake is the kind of young man who really cares about customers and goes above and beyond to help! He’s my favorite and I always ask for him! And my dog Zander thinks Jake walks on water which is definitely a 5 star review! Catherine
Eric Morrison
18:26 21 Jan 21
Adding in 1/21/21Elmo is very competent, seems to have done some essential maintenance for us. He's professional and detail oriented. Also just a nice guy.I can provide mainly an early, affective set of feedback on Lo and her crew from yesterday. They were great to work with: professional, confident, friendly, responsive, and detail-oriented. Great clean-up! I really liked them as people. They provided an Aeroseal duct sealing service relative to a finding of the equivalent of a 17" hole (cumulative) on an expensive Daikin system that was installed only 6 years ago, and has been experiencing declining performance (installed by ACS). The underlying thesis was that this leakage into the attic was a primary component of poor performance, and the Aeroseal machinery data inputs indicate a 93% reduction in air leakage to the attic. Unfortunately, there has not been a performance improvement. The team left at about 1 pm yesterday, and we were not able to lower the home temperature to the 77 degree point until late last night. With the thermostat set at 75 degs today, we are experiencing a temperature of 80 degs and climbing at 3:15 pm. We still have another technician coming to do some minor maintenance on the package unit itself, so hopefully a better outcome will ultimately result. Our family are working and schooling from home with ceiling fans and supplemental electric fans in every room we're working in. I'll happily update this review as warranted.
David Becker
15:12 21 Jan 21
Linda Polito
00:37 20 Jan 21
I have not used Intelligent Design before. Troy came out to assess the problems. He was very knowledgeable and professional. He called the owner, Andrew, who came out in an hour to go over all the options and price quotes. They have not done any of the work yet but I feel confident about the company history and the owner.
D V
23:11 19 Jan 21
Great, honest service.
S Schrader
19:47 19 Jan 21
I called Intelligent Design to come figure out why my south cooler was not working, They had worked on our north cooler previously and were very professional, so I called them. Jeremy Oliver, my service technician, was at my home within the hour. He was prompt, courteous, an extreme professional and went to work immediately to help us resolve what ended up being a costly issue in the best way possible. And to top that service, when he arrived, I was a little flustered because there was a HUGE snake in my garage. Without even skipping a beat, he grabbed the pole out of his truck and promptly removed a 5 foot angry bull snake from my garage. Talk about Full Service! These guys are the best. I would not hesitate to refer them to anyone.
Charles Krueger
19:23 19 Jan 21
We can't recommend Intelligent Design highly enough! From the design of our new air conditioning system through the installation all of the folks were highly professional and a pleasure to work with (special thanks to Brett, our Design Specialist, as well as Dean, Paul, Jeremy and Charlie in installation and service). We have a great new system and a company we will will trust with great confidence. Five stars all the way around!
Linda Wilson
02:02 19 Jan 21
Intelligent Design is an excellent company that employs the most personable, professional and proficient service people. The two service people, James and Trey, who have performed the maintenance on our system did an outstanding job and were very knowledgeable about all aspects of our system to be include the warranty.
Jill Luke
21:19 18 Jan 21
Kage is a cool guy to work with. Not his first visit to our home. He is willing to answer any and all questions with patience(I'm a retired engineer so can come up with doozies for questions). If he's doing something out of the ordinary, such as updating the furnace software today, he lets us know what he is doing since the software takes time to update via Bluetooth. IDAC&P has a great system where I get a text message with a picture and name of the tech who will be coming as well as a little bit of personal information about the tech.
Dave Littlepage
19:29 14 Jan 21
Elmo is very personable and clear communicator. Awesome technician !!
Cindy Bethard
19:26 14 Jan 21
I had my kitchen faucet replaced, a recirculating system installed to provide hot water much faster to my kitchen, and repairs done to two exterior faucets. Gabe was efficient and professional. All work was high quality and was completed on schedule. Gabe was respectful of social distancing and all his work was neatly done with all materials cleaned up. And it all works great! I would definitely recommend this company for any plumbing needs.
Michael McQuillen
22:57 13 Jan 21
Larry showed up on time and ready to get to work adressing my A/C needs. He was personable, knowledgeable and professional. The quote given to me was quite reasonable and beat the others out of the water. Will be doing business with them soon.
John H
23:32 11 Jan 21
Very efficient and professional. The technician arrived on time, which is important to me
Lucy Newell
22:47 11 Jan 21
Holly Peterson
21:33 11 Jan 21
Mike McQ
02:06 11 Jan 21
On time, professional, knowledgeable and reasonable.
William Carter
00:45 10 Jan 21
loraine zagula
02:11 09 Jan 21
It was a pleasure having Elmo Acosta replace my thermostat this afternoon. He was cheerful, courteous, and attentive to covid 19 safety precautions. Elmo worked efficiently and answered my questions thoroughly.
Beverly Rocha
19:39 08 Jan 21
He was very professional. He is one of their best.
RAMON FIGUEROA
19:18 08 Jan 21
I had my Ac serviced and inspected by James Cavanaugh. He was very professional. He took his time to make sure he did his job right and explained everything so that I knew what was being done. Thank you IDAC.
Dale Mossefin
01:50 08 Jan 21
Fast response to a PRV failure. Diagnoses fast and accurate, cost estimate a little on the high side but OK. In other words, you get what you pay for: quality, effectiveness, a timely response, by a knowledgeable, and a friendly plumber.
Kathryn Burton
17:24 07 Jan 21
Alfred Ortiz
01:16 07 Jan 21
Excellent, quality service and true professionalism, I couldn’t ask for more!! The service performed was a whole home water softener system installation. Marty and his assistant were very thorough and helpful throughout the process and the end result was terrific!! I highly recommend Intelligent Design to anyone for their plumbing or HVAC needs.
patrick ryan
18:57 06 Jan 21
Norbert Hahn
16:31 06 Jan 21
Bill Waletitsch
21:07 05 Jan 21
Charlie checked our system and counseled about filter replacement schedule. Charlie was masked, polite and gave notice of his imminent arrival.
RoNi DeL
20:14 05 Jan 21
Betsi Meissner
22:31 04 Jan 21
Kage was great. He made all the checks he needed to make, inside and out. Was respectful and personable. Thanks, Kage!
Lynne Lombard
21:39 04 Jan 21
Intelligent Design has been our provider for many years. Their technicians are knowledgeable, professional and courteous.
Eric Hanson
18:46 31 Dec 20
When the wife noticed the hot water is only "Arizona Hot" I knew it was time to call Intelligent Design and have them check the hot water heater. They were able to quickly add us to the rotation and that morning I was visited by a tech. He pointed out how the old heater had failed and was able to schedule an install in the next two days. The price was great, service was awesome, and the wife is happy.
Craigisthename
00:38 31 Dec 20
Robert B
19:45 30 Dec 20
Water filter system and tankless water heater installation. Great job, clean install.
Dave C
02:09 30 Dec 20
Mike was absolutely awesome. He not only checked everything thoroughly but explained why I needed the repairs and how they operate. Thanks very much for a job well done. Look forward to calling him in the future. I would and will highly recommend him to all family and friends.
helen ward
23:11 29 Dec 20
Jake is knowledgeable, and personable. Great customer Service! Jake was a previous service call. Today Charlie was the service technician. Very knowledgeable and personable. He fixed the issue with the furnace quickly. It is rare I have had service calls, but this company is there for their customers!!! So very glad I picked them for my HVAC!! Had an issue with the furnace, Elmo resolved it. Personable, knowledgeable and explained the issue clearly. Great job!! Several reviews, always no issue with the employees! Today's review is for the work with Service technician Elmo.
Rudi Rottenfusser
07:30 29 Dec 20
Elmo was here for his first time. Professional, safe (Mask, gloves), helpful. Excellent service.Tenae first he changed our air filter. Took care of audible knocks of our A/C unit. Ordered a new controller and installed it within 1 week. She had a great personality and was very professional.
Chrono Theodor
03:26 29 Dec 20
Great service, and well explained
Steve Parquet
00:31 29 Dec 20
Prompt service when my heater went down. Elmo was super duper. He diagnosed and explained everything to my satisfaction, told me what needed to be done, gave me an estimate before continuing, and fixed what was needed.
Susan Guire
02:47 24 Dec 20
Today was the first day of a long term relationship. I was left heart broken and holding the bag from my previous ac installer. Elmo was thorough in his assessment of the problems and full of options to fix it. So far, I am hopeful we are off to a great start 😊
patricia ellis
20:23 23 Dec 20
Taylor came out for and Energy Audit. He called ahead and was able to come ahead of schedule. He was very responsive to what i wanted, told me what I needed to do to make my home more efficient. I was able to gather a lot of information on how to make my home more efficient.
Gene
20:00 22 Dec 20
David Hueter
21:19 21 Dec 20
Prompt efficient and professional service. Kage Moynihan is a bright, industrious and dedicated HVAC technician who on multiple occasions has met and exceeded our expectations. His routine maintenance visits have caught and repaired some problems before complete failure of our HVAC.
Tony Siani
22:57 20 Dec 20
What an honest, polite, gentle man. Highly recommend him!!
Larry Jackson
12:47 19 Dec 20
Paz Terry
00:53 19 Dec 20
Gabriel was prompt, professional, and plumbed the problem.
Angel F
20:52 18 Dec 20
Rob was fantastic. Inspected all units thoroughly, gave me some great recommendations for future and my dogs loved him.
Gail Marcus-Orlen
21:31 17 Dec 20
James Tucker
14:39 17 Dec 20
Exceptional!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Marilyn Evans
22:59 16 Dec 20
Service Tech (Elmo) has come twice a year for the last couple of years to service and/or repair our AC unit. Each time he has come he has been very professional. He is polite, respectful, knowledgeable, friendly, provided us with information to continue to maintain the AC or improve its performance.
Jessica Lockhart
20:04 16 Dec 20
As always, Elmo was friendly and professional, and did our yearly heating check quickly and efficiently. He also fixed our faulty thermostat, and let my kids watch and answered their questions while he was working, which was the highlight of their day. Thanks Elmo and Intelligent Design!
Bruce Goldstein
22:35 15 Dec 20
Responsive, high quality company, I recommend them.
Rita Couillard
11:29 15 Dec 20
James was very professional and gave us good information regarding future maintenance needs. Thank you James for your excellent service!
Pamela Rutter
02:13 15 Dec 20
I got 3 quotes from the top rated companies in Tucson. They all provided several options to help me balance budget against quality and efficiency of the units. Ultimately, Intelligent design provided the option that was the best value, considering both quality and price, for me given how we use the system. In addition to the new package unit, I added on duct cleaning and an electrostatic filter. They scheduled the install right away and it was completed promptly. The staff were knowledgeable and efficient too.
Marty .Taub
23:15 14 Dec 20
Our heating unit had stopped working. Kage Moynihan was sent by Intelligent Design, and he performed a thorough examination of our combination A/C-Heating Unit. He was professional and friendly. He explained everything clearly, provided photos to help illustrate the issues, and provided a choice of recommendations. A good experience all around.
Karen
21:09 14 Dec 20
My main water pipe broke late evening, Called Intelligent Design Air Conditioning Heating and cooling. Gabriel came and shut my main line water off. Within a week my main line was repaired. Gabriel provided excellent customer service and quality performance.
John Grounard
20:14 14 Dec 20
Charlie Birdsong provided me with great customer service and high quality of work. He is an asset for Intelligent Design.Gabe Delgado did a great job in repairing our hose bib.James Cavanaugh provided me with great customer service and high quality of work. He is very knowledgeable.
Sam Robison
16:13 14 Dec 20
Elmo does excellent work. Five stars
Derry Siers
06:39 11 Dec 20
James did an excellent job, as usual, performing routine maintenance on our HVAC.
Richard Farrell
22:52 10 Dec 20
Elmo did a great job. He is very knowledgable, professional, uniformed, polite, and experienced. It’s always great seeing Elmo and conversing with him.Thank you, Richard & Kathie
Robert Bruce
19:55 10 Dec 20
Charlie has been doing service calls for routine maintenance since installation . He is professional, arrives on time, and is quick yet though. I recommend Intelligent Design an Charlie for your A/C and heating needs.
Richard Chamberlain
02:16 10 Dec 20
Miss understanding on the quote The owner called to clarify. Kudos to being responsive
Allen Jones
22:45 09 Dec 20
Larry Bingham
16:57 09 Dec 20
Charles Katzenberg
01:49 09 Dec 20
Tucson Forbragd
19:56 08 Dec 20
Gabriel was fast, efficient and extremely polite.
Katherine Cluff
18:04 08 Dec 20
Notification was sent that the Intelligent Design technician was on his way to our home, and the estimated time he would arrive. The notification had a picture and name of the technician, which we appreciated so as not to have an intruder pose as the technician.Jake was our technician. (Scott, who is in training, came with him.) Jake explained each thing he was doing and why it was necessary. He instructed us on our maintenance responsibility, which was minimal. He asked if we had any questions. He gave us a business card and told us to call with any questions or problems. We felt we truly had been well served .Jake, in our conversations, also shared his feelings about and love for his family, his love of God, how meaningful life was to him, and how he loved to work and serve his fellowman. It was evident in his happy, positive demeanor and lively step that he truly believed the words he spoke.Jake is welcome in our home anytime. We feel he is part of our extended family.
Martin Brown
22:43 07 Dec 20
Kevin Lehman is punctual, courteous and respectful. I highly recommend him.
James Thompson
21:49 07 Dec 20
Service tec was professional & intelligent
keith coleman
18:52 07 Dec 20
They did an amazing job
Meicie Bennett
18:43 06 Dec 20
James helped me out on a Saturday since I qualified as an “emergency” with my heat not working in Tucson winter (boohoo right).I was so happy to get the issue taken care of so quickly and James called with a 45 minute heads up so I was able to spend my day as normal which was great. He identified and fixed the issue very quickly and was a pleasure to interact with as well.
Miste Durbin
01:17 05 Dec 20
It was cold out, and the heat wouldn’t come on. Intelligent Design said they would try to squeeze us in on standby on Saturday, then called back and we changed it to Friday. James finished his other jobs and came around 5:15 Friday. He checked the system out thoroughly, found part of the thermostat wasn’t getting enough power, and traced that to a loose wire, which when he tightened the connection, everything worked! Simple, but it’s so nice to have heat when needed.
Becky Lowry
00:54 05 Dec 20
Honestly, there are not enough superlatives in the English language to compliment Jake Middleton for the work he did on our heating/cooling system and ducts. While he didn't perform all the tasks required, the other technicians were equally as professional and helpful. Jake went above and beyond the role of lead technician, and his courtesy, kindness and respectfulness just added to the high level of expertise he has in this field. You won't get a hard sell for add ons and upgrades. Options for improving your systems are merely suggested and explained in terms the homeowner can understand. I would recommend Intelligent Design to others, and suggest you ask for Jake.
Carla Hurst
21:29 03 Dec 20
Larry came to our home to give us an estimate on a new gas pack. He explained things to us in a way that was easy to understand. He was a joy to have in our home......polite, good sense of humor and very respectful. He knew we had received an estimate from another company and he never said anything bad about them. We were impressed with his knowledge of the products and he patiently answered all of our questions. All in all it was a very educational and enjoyable experience.
Tina Powers
21:47 02 Dec 20
Sherrill Kay Weaver
18:38 02 Dec 20
susan barrow
22:51 01 Dec 20
Dana Christian
01:52 01 Dec 20
I know I’m in good hands when Charlie comes to my house to maintain my HVAC system. He explains what he is doing, helps me better understand the system , and leaves the place clean as ever.
Beau Ballentine
21:42 29 Nov 20
Absolute lifesavers. Called with an emergency on a Sunday. Was assured my furnace was working after three service calls and several parts installs by another company. Three hours before I had new guests checking in for an extended stay I was notified heat wasn’t working again. Was unable to get any response from the heating company I had been using.Intelligent Design responded right away. Not only did they have a tech on the way within an hour, but Charlie had it fixed and running within what seemed like 30 minutes. They kept me informed throughout the whole process. An absolute huge relief. I cannot recommend this company enough.
Bob & Charlotte Venekamp
22:38 28 Nov 20
Great company
John Weinzettle
21:30 26 Nov 20
Timothy Auth
19:18 25 Nov 20
Kage did an excellent thorough job. He performed a fast courteous service call
Wendie Bengson
19:28 23 Nov 20
Andy Edmonds
18:38 21 Nov 20
Norm Bogen
14:00 21 Nov 20
We have used Intelligent Design for over 3 years to maintain the Lennox HVAC system that was installed in a house that we bought in 2017. They come out twice a year and are COVID-aware, courteous and efficient.
Tom Leadbetter
22:55 20 Nov 20
My tech was Chris, very polite, efficient and professional. It was a delight to have him 🙂
Himanshu Parikh
19:47 20 Nov 20
Chris Jeschor
02:49 20 Nov 20
This company lives up to their reputation. From beginning to end they were knowledgeable, thorough, professional and all around pleasant to have in our home. We love the even heating and cooling of our new heat pump. I highly recommend Andrew Dobbins and his crew!
Stephen Crossland
22:44 18 Nov 20
Andrew came out and delivered a professional presentation and quote. Based on this presentation and quote we decided to go with Intelligent Design for 2 HVAC systems for our home. The package we went with was an upgrade from the other quotes we had received and the recommended Amana systems from Intelligent Design.The installation was completed in April and included the sealing of our ducts, everything went smoothly. After, a few months of usage I noticed that, the system was not operating as it should. I notified Intelligent Design in September and they sent a service technician to the house. It turned out that the system had a manufacturing defect from the factory. ID ordered a new compressor and it was installed without incident.While no one should have to replace a brand new compressor I was glad I went with ID and their recommendation, knowing that I have a great warranty on the unit that lasts well beyond other companies and manufactureres.
Kathy Dunn
22:50 17 Nov 20
Thanks James for your help and time.
Dave Smith
18:32 17 Nov 20
Richard Plant
18:18 17 Nov 20
Plumbing Yearly Check - outstanding, prompt, & courteous.
Barbara Halbrook
23:30 16 Nov 20
Intelligent Design changed my furnace filter and checked HVAC system. I was very pleased with the service. Had a great visit - Rob was prompt, pleasant and helpful.
Stanley Stachowiak
21:45 16 Nov 20
We had a clogged kitchen sink and called Intelligent Design whom we had used twice in the past. While at first they had no openings for days, the kind person we spoke with checked with her supervisor and they said they would squeeze us in for the next day. I was fully expecting to wait all day for the scheduled jobs to be completed, but got a call late morning from Marty who said he was 20 minutes away, I was thrilled. Marty arrived as promised and quickly assessed the problem, deciding he could work it from an outside clean-out. As expected in these times Marty arrived masked, we masked also. When Marty was getting to work he asked permission to remove his mask and that we distance ourselves. He got the clogged cleared in minutes and had us run the sink to ensure it was truly cleared. Marty was very personable, friendly, and highly professional. We were done in about 20 minutes and the price was extremely fair, with no adders or surprises. I certainly liked Marty and even more Intelligent Design which has fair prices and very capable plumbers.
Milissa Jordan Photography
17:37 16 Nov 20
Joe M
17:17 16 Nov 20
James explained everything to us and answered all the question we had. This was just a routine maintenance service, but we know James from the last time when he helped us out by going the extra mile and taking care of us
Sandy Carter
17:12 16 Nov 20
Very professional, thorough and knowledgeable. Trey and Chris did a great job in a timely, clean and efficient manner.
Keith Sherrill
22:24 13 Nov 20
William Anderson
18:50 13 Nov 20
Wendy Sapp
17:39 13 Nov 20
James was professional, took time to explain service and recommendations. Very happy with him.
Jeffrey DeBuhr
16:18 13 Nov 20
Jane Lutz
03:21 13 Nov 20
Robert Capen
23:14 12 Nov 20
We had 5" of snow today in Catalina and Jake's van could not make it up our hill. So instead of calling the office and rescheduling, he trudged up through the snow with his tools and completed his tasks and was on his way.As always with these folks they do required maintenance then try an sell some additional add-on. They are nice enough about it and keep it low key.
James G Baker
19:39 12 Nov 20
We've used Intelligent Design for the past few years and have never been disappointed. Kage, our Intelligent Design service tech, was very professional, friendly, and knowledgeable. He arrived when promised and was very thorough and explained our options. I wouldn't hesitate to recommend Intelligent Design for AC/Heating services. Actually, it's the only company I'd recommend.
bill dowdall
19:31 12 Nov 20
Jake is my representative. He is very competent and thorough as well as being very personable. I highly recommend this company.
JOHN CONSEDINE
22:11 11 Nov 20
On time and asked great questions
Leontine Painter
14:47 10 Nov 20
L Winans
19:41 09 Nov 20
Had a problem with outside faucets that would not shut off. Intelligent worked my job in on the same day within 4 hours. Marty Hudecek responded and fixed the problem! Very courteous and professional and explained everything! Would highly recommend this company from scheduling to response - all wonderful!! Thank you!!
Catherine Swager, RNCM
18:31 09 Nov 20
We have been very satisfied with how efficient and knowledgeable Marty has been. Reasonable time and cost. Would recommend!!!
Steve Kelley
17:47 06 Nov 20
Another excellent service call by Jake.
A Zubrzycki
02:37 06 Nov 20
James was prompt, efficient and professional. He was clear and articulate in describing a proposed job. The check-up done today was thorough and his expertise in our heating/cooling system was evident. I'm subscribed to ID Design's seasonal service contract and happy about it. Keep up the good work!
Frederick Sparks
00:12 06 Nov 20
Very pleased with the service. He found the problem and it was repaired immediately . Definitely recommend Intelligent Design and Marty.
Walter St. Pierre
23:00 05 Nov 20
Professional, knowledgeable. Explaining everything clearly.
David Blevins
21:01 05 Nov 20
Trey was on time and very pleasant
Robert Cady
18:03 05 Nov 20
Bert Crocker
19:13 04 Nov 20
Brian Do
13:45 03 Nov 20
Elmo was professional and courteous throughout the visit. He explained what the issue was with our AC and took the time to answer all the questions we had. Overall very happy with my experience.
T Parker
21:53 02 Nov 20
Trey and Adam called ahead to make sure I was ready for them. They were professional and very patient with me as I had a ton of questions. Will definitely be having future work done by Intelligent Design.
William Newell
21:07 02 Nov 20
Thomas Lindell
17:47 02 Nov 20
We used ID for a service call and have since had them install a new AC and furnace unit. They are well qualified and the service people are very helpful. Our new unit (Amanna) has functioned well. We are very satisfied...
Ian Carstensen
15:49 02 Nov 20
Jim Domalski
03:07 31 Oct 20
Great job but he was sent out a day early. My appointment was for tomorrow, Wednesday May 9th.
Larry Butterfield
23:08 29 Oct 20
He was knowledgeable and training another tech. In and out in about 45 minutes.
Marty Frailey
17:29 29 Oct 20
Paul Moore SR
18:22 28 Oct 20
Very professional, courteous and knowledgeable. Thanks
James Tjornhom
00:57 28 Oct 20
This was a great experience and very educational. Eric Lawler was very professional and helped us a great deal. He identified several red issues and corrected them. We signed up with the service/maintenance contract. Hope to do more business with this company in the future. I highly recommend this company. They are first class.
Terry Lewis
23:02 27 Oct 20
True professionals. Attention to details.
Henry G Johnson
16:12 27 Oct 20
Arrival on time, he taught more than he sold. A full understanding of system. Design stage is to be modified due to the age of home and style. Communication on going and issues being address. In all Andrew and the other two techs were very professional and courtesy.
Casey Ketchum
21:03 26 Oct 20
This is one of the most professional companies I have ever dealt with. From office to field personal they are all fantastic and easy to understand (since I know nothing about hvac systems). I would certainly recommend them without qualification. And the dogs loved them.
Andy Vanecek
19:33 26 Oct 20
Monty Hughes
00:56 25 Oct 20
Serviced clogged drain. Very helpful and knowledgeable. Pleasure to do business with!
Mary Jose Marin
01:16 24 Oct 20
Sherrie Buscemi
20:48 23 Oct 20
I am the owner rather than the tenant in this house so I don't know about the in-person connection, but as an owner, ID was very respectfully and helpful in this encounter. I
Patrick Thurlow
19:28 22 Oct 20
The Crew at Intelligent Design were very professional and very fast to respond on a very hot day. I was shown all the options and not pressured at all. Having no option but to replace my system the pricing was excellent and the service second to none. Thank you John and crew for taking care of us.
Rita Montierth
12:23 22 Oct 20
Elmo has been taking care of our heating and cooling system for a few years now. He is so nice and very friendly. With Elmo taking care of our heating/cooling system I have no worries because he really knows what he is doing. 5 Stars for him and keep up the good work!
Brenda Sherman
22:58 21 Oct 20
Daniel Olivieri
22:25 21 Oct 20
If your pressed for time and need reliable service this is the place to call.
Jennifer Burgess
20:24 20 Oct 20
Steve Marlett
17:55 17 Oct 20
The work was done very well and punctually. We were impressed and pleased.
Dangit
23:53 15 Oct 20
Josiah did an excellent job. Explained what he was going to and completed the job at a great value.
Linda Corbett
19:03 15 Oct 20
Kevin was friendly and professional, everything was explained carefully and clearly, This was a follow up service call and it was completed efficiently
Barry Lebow
17:50 14 Oct 20
Another great job by Intelligent Design. Lo and her crew arrived right on time. They were very professional and efficient - originally told us process would take about 4 hours and were done in about 2 1/2.After they completed the duct cleaning they went thru the entire house, wiping down surfaces where debris that had fallen from the vents, as well as sweeping and vacuuming the floor.VERY PLEASED
David Limmex
01:02 14 Oct 20
All I can say is wow. I was ready to replace the entire ac system and called them out for a quote they offered to give me a second inspection and found the issue that other companies had missed. Highly recommend this company and they have my future business 🙂
Tim Neal
00:03 13 Oct 20
Larry Hoyle came out to provide a HVAC system replacement estimate. Good guy, very thorough and knowledgeable. Thumbs up.
Mary Johnson
21:03 12 Oct 20
They communicated before the install appointment, both Marty and his helper, Chris, were professional and took pride in their work, making sure the Pelican water filter install both worked well and looked good, level pipes, very good work. They also explained what they were doing, making sure the job was understandable for me moving forward, the maintenance, the emergency shut off, etc.
MaryPat Carothers
20:57 12 Oct 20
Kage was awesome - quick, proficient and professional! We are always so happy with the service we receive from Intelligent Design!
Jason Helfrich
19:22 10 Oct 20
Access Wisdom
18:52 09 Oct 20
This is our 2nd experience with Intelligent Design (they performed an emergency A/C repair for us in July) and they are great! Elmo came today, right on time, to install a Whole Home Electromagnetic Air Purification/Carbon Air Sterilizer System. He is a very professional, well mannered young man (we knew he was a good guy, because even the dog liked him.When he cam last week to provide a quote for the system, he thoroughly explained how it worked and the benefits. After he completed the installation today, he took the time to explain what he had done, including pictures of the components installed in the attic, and show me the simple maintenance needed to make sure the system functions at peak efficiency.Can't wait for them to come next week to clean our ductwork. All in all - I highly recommend Intelligent Design
Austin
17:47 09 Oct 20
Gerardo Guzman
20:32 05 Oct 20
Larry came over to discuss an estimate for a new AC unit for my home. Aside from Larry being professional, he thoroughly explained everything in detail and so that anyone can understand. We had great conversation while discussing the business at hand and I've had nothing but great and positive experiences with people from Intelligent Design. Thank you Larry for your great mannerisms and your thorough explanation of everything.
Michael Tannenbaum
21:42 30 Sep 20
James did an incredible job of diagnosing HVAC problems. He is knowledgeable, professional and analytical. He always explains what the problems are and always shows and demonstrates failed parts.
Butch Bryant
20:46 30 Sep 20
Eric Lawler, the Service Manager, actually responded to my call on the same day that I made the call. No other company could respond the same day! He immediately went to work and found that I had a bad compressor capacitor. He replaced that AND added a start-up kit, then washed down my coils for me (which no one had ever advised me to do regularly before). My house is now cooling down nicely! Eric offered me a 10-year maintenance plan, and with a 15 year old system, I jumped at the offer. They will check my system out twice a year, and the maintenance plan includes ALL kinds of other benefits. PLUS, he waived the cost of today's repairs with the purchase of the maintenance plan! We couldn't be happier, and when it's time to replace this system (probably sooner than later), we'll be contacting Eric again. That maintenance plan? It rolls over to our new system! Woohoo! Thank you, Intelligent Design!Didn't want to delete my previous review, but just had a (free) service call by Neal to make sure my system was up and running efficiently before we have to turn on the heat. This was a service that is included in the service plan I previously bought. Neal has only been with the company since April, but he knows his stuff, and he was super friendly. SO GLAD we found Intelligent Design! And when it's time for a new system, they will be the ONLY company we call!
Jeremy Kleinstub
19:19 30 Sep 20
Jerry Boettcher
01:09 30 Sep 20
Alysia Romero
22:52 29 Sep 20
Trey always goes above and beyond! Will continue to use this company.
Rose Ballis
22:51 29 Sep 20
Kage was very professional, on time, courteous, informative, polite and the only one I want in the future to take care of my service.As I single woman, I felt comfortable with him. He explained every step as to what he was doing.Excellent Service! Many Thanks!
Chet Gifford
22:41 29 Sep 20
Very courteous and professional service, which is the norm for this company.
Debra Claunch
20:57 29 Sep 20
Today we had Tray come for our HVAC - it was making noises and driving us crazy. It was making a very loud noise at shut down. Tray found the problems, fixed them all and had a trainee with him that he was kind, gentle and very good at teaching. We appreciate Tray and will ask for him for HVAC in the future.Marty was our hero. He was always here when he said he would be, he did the job perfectly and used extra manual labor so it wouldn't cost as much - he cleaned up, carried out, and was a joy to have in our home. We highly recommend him and will definitely ask for him if we have problems in the future with any type of plumbing.
Charlene Hendricks
19:43 29 Sep 20
He was very knowledgeable and efficient. As well as, very personable.
Jananne Wadlund
21:58 28 Sep 20
Shawn was excellent in explaining everything to me from what needed to be done and pricing. I would definitely recommend this company to family and friends. Shawn also did an excellent job on the repairs to our heat pumps. 5 Star work.
Philip Baca
18:16 28 Sep 20
Mary French
19:50 27 Sep 20
The representatives they sent were on time and professional . I am still making a decision about my AC, but I would certainly use them.
tucsonblonde
01:53 26 Sep 20
This was for Intelligent Design plumbing, and they did a great job with the maintenance on the water heater and the pipes this is An awesome company to work with!
Dave Walters
18:49 25 Sep 20
Our service technician James C. was awesome!! He informed me what he was doing, what he saw and how our AC unit was doing. James C ROCKS!!!
Jimmy Hughes
06:42 25 Sep 20
John Dyer
22:23 24 Sep 20
Noah Curtis
20:39 24 Sep 20
Very happy with the service received from Intelligent Design! The technician, Charlie, was prompt, professional, and more importantly had my ubit running quietly and efficiently sooner than i had hoped for.
Michele DiMaggio
16:25 22 Sep 20
Richard Fricke
23:12 21 Sep 20
Kage was very professional, patient and thorough as reviewed our system and identified some issues we need to address. Highly recommend!
Edmund Marquez
20:49 21 Sep 20
James was very thorough and professional and on time
Derek Jordan
15:36 21 Sep 20
Jasen Maybury
02:31 21 Sep 20
Came in figured out the problem right away and fixed it! The a/c is working again! The price was reasonable even being a Sunday.
Robert Anderson
19:15 20 Sep 20
Roger Angeloni
17:18 18 Sep 20
They came to do an energy audit. Larry arrived on time, explained the inspection, performed in a professional manner, and went over the results so we could understand them. We were very satisfied with the results.
Kathy Hagen
01:14 18 Sep 20
Professional, have me lots of information on what he was doing &explained the repair needed. Was able to do the repair same day.. awesome
Paul Moore
21:54 17 Sep 20
Larry Johnson
19:41 17 Sep 20
Charlie was knowledgeable and informative. He pays attention to detail. I'm glad intelligent design is so thorough.
Robert Hildebrand
17:46 17 Sep 20
The guys came out to resolve an odor problem and hopefully it is now repaired. Savvy guys and responsive to our concerns. We'll let you know if the repair worked.
Jerome Glass
22:28 16 Sep 20
Water heater flush & faucet repair. Plumber was courteous, Covid-compliant and knowledgeable. Was done in no time.
Aaron Collins
23:01 15 Sep 20
Marty helped with a plumbing review of my home and is very knowledgeable and consultative. He recommended practical things I can do to ensure the highest performance of my household plumbing. Intelligent Design is 100% committed to expert customer service and their team is a joy to work with.
David S. Livingston
14:01 15 Sep 20
Great interaction with Larry. Getting estimates, Larry with IDesign AC was 1st on my list. He was extremely informational and took the time to go over everything needed for my AC needs.
David Livingston
00:32 15 Sep 20
Waiting for estimates. Extremely happy with the entire process of Intelligent Design AC
vinay nag
00:13 15 Sep 20
Jennifer Niles
22:13 14 Sep 20
They installed new solar air conditioners in July. They did not seem to be cooling as fast I thought they should be. I called this morning and they sent out a service tech. Charlie was very professional and explained the system and how it operates with detail. We have 2 systems, one upstairs and one downstairs. Charlie figured out that the system was not programmed correctly, it is a two stage system but was programmed as a one stage. He changed it and I could immediately tell a difference. He was super knowledgeable and helpful! Excellent service!
Paula Seward
02:34 12 Sep 20
Great representation. Not the least expensive but if they live up to the presentation it will be worth the extra money.Will update rating after install. Expect 5 stars.
Kristy Burns
00:02 12 Sep 20
We've used them for AC repair as well as plumbing. After having several others out to "fix" our issues, intelligent design has actually done so. Professional, kind, and honest.
Andres Rivera
21:50 09 Sep 20
Bonnie Wolf
23:59 06 Sep 20
Beth Montes
02:24 05 Sep 20
Kage was great. Very professional and definitely knows his stuff.
Roger Kellum
20:40 04 Sep 20
Peggy S
20:30 04 Sep 20
Shannon Ki
19:59 04 Sep 20
Elmo Acosta came out to do routine maintenance on my Air-conditioner, while servicing our unit he noticed some corrosion on the evaporative coil. He also noticed the compressors starting amp started to rise. He recommended installing a coil guard for thecorrosion, a compressor saver for the starting amp draw on the compressor and also recommended surge protection for the home. He was very informative, very pleasant and professional. I always enjoy those who come out from this company. And so far they have had AMAZING customer service. They may not always be the least expensive, but for major purchases like this cheaper isn't always better. And the fact they are so customer oriented makes up for much of the cost within itself. Thank you guys for treating us well all these years.
Paul Bowers
19:29 04 Sep 20
Desert Springs
19:40 03 Sep 20
Todd Vanden Branden
22:27 02 Sep 20
Lanette Mackey
00:03 01 Sep 20
Thank you James
Paul HArrington
20:23 31 Aug 20
James Cavanaugh is as good as they come. Professional, knowledgeable and trustworthy. Sadly, these traits are not easy to come by these days with many other businesses. Both Intelligent Design Air Conditioning and James Cavanaugh are highly recommended by me. I finally found a ac/heating company that I trust and feel comfortable with. Will DEFINITELY use them again.
Robert Abel
23:41 30 Aug 20
Trey was quick, polite and thorough in his repair of our unit.
Ira Cohen
23:22 28 Aug 20
I received an estimate for correcting lots of problems with the duct work in my home. Representative Larry Hoyle was extremely professional, efficient and respected my home. I'm very confident in working with this organization.
Mark Holley
21:05 28 Aug 20
James was polite knowledgeable and thorough.I would highly recommend him.
Mat Perkins
19:49 27 Aug 20
Elmo was professional, courteous, and extremely helpful. We appreciate the exceptional service ID always provides.
Baggett Family
18:49 27 Aug 20
Kage Moynihan: from start to finish informed me that he was on his way. Professional knowledgeable about my old unit. Informed me of additional options For the future and didn’t push for them. (This great customer service) plus sent information regarding these warranties and preventative maintenance to my email. Thanks, Kage for working diligently!
traci poe
03:00 26 Aug 20
I recently bought a new house and was unaware of the AC condition as it's on the roof and I was unable to get to it due to an injury. The technician was kind enough to take pictures of the issues so I could see them and understand the need for the repairs. He was kind, professional and very helpful.
darlene kinney
02:31 26 Aug 20
James came to my home to fix my UV light in the furnace. He was very professional, and went above and beyond to come to my home at my chosen time. He did a great job and my system is up and running! Thank you James!
margie rivera
01:25 26 Aug 20
Trey was amazing. Stayed here until unit was working. He has great customer skills. Great to talk with and answered my question professionally.
Christina Esala
19:35 25 Aug 20
I actually have not used them yet but Elmo came over and checked the whole system and did an evaluation. He was very polite and kind and professional and gave me a good quote. He’s also making recommendations for other options for me which I like.
Maxwell Ezonnaebi
18:58 24 Aug 20
Fred Turim
17:11 22 Aug 20
Donald Luke
02:29 21 Aug 20
05/31/20After calling other air conditioning service early on a Saturday, including the one I have a contract with, for emergency service, the others put me off until Monday. Intelligent Design was able to honor their 24/7 emergency service claim and within a short time, one of their technicians was at our home to check our A/C system, even though rain was imminent. Kage, the technician was personable and knowledgeable and diagnosed the issue soon and we were on our way to a resolution.Brett showed up the next day to discuss options and alternatives as our AC system was beyond economical repair at 17 years old. It's a bad time of the year for air conditioning problems but we were able to schedule a replacement of the system on the following Saturday. Installation went smooth and the only thing that remained was finishing up with a duct sealing treatment. Today, Saturday 6/13/20 Lo(retta) Hinojos and crew arrived on time and worked quick to complete the duct sealing. I appreciate the professionalism of all employees and staff members I had contact with. The system is working well and should be good for a long time. Thank You8/20/20Condensate drain running through the slab got plugged up and I didn't have the right tools to purge the line. Sensor in the unit shut down the HVAC until the drain obstruction could be cleared. Kage was dispatched to take care of our problem. He was working another job and kept us posted on his arrival time. Kage arrived and was able to get the drain cleared out. Kage is a good guy and gets the job done
Todd Isaac
02:39 20 Aug 20
Gareth Markwardt
18:13 19 Aug 20
This is a great HVAC and plumbing business, highly recommend them.
Theresa Enos
18:05 19 Aug 20
Charlie did a great job! He found the problem right away and took care of it. What I appreciated most was that he communicated to me what the issue was in a prompt manner. Thank you Charlie.
nichole burke
04:42 19 Aug 20
They were on time, professional, and did a great job for a good price!
Jim Slankard
21:33 18 Aug 20
Elmo did a great job in checking out our AC system. Answered all of our questions and was very friendly.
Jt Timmons
20:53 18 Aug 20
Have used Intelligent design several times, always above & beyond service, very timely no complaints. Had the owner out and on top of my roof in 107* heat at 2 in the afternoon as they were extremely busy that day.
Google Management
20:24 18 Aug 20
The most thorough AC Company in Tucson. Andrew was very courteous and informative in presenting the different Air Conditioning Systems available. We learned so much about HVAC systems that we were not aware of.Their pricing was very competitive and often lower than most of the AC Companies we took bids from. Andrew and Intelligent Design warrantees and guaranteed were far better than the others.We chose Intelligent Design over the other HVAC Companies in town because of their reviews, their integrity, and their pricing options. Thank you!
Andrew Lynch
22:17 17 Aug 20
James did an excellent job on our yearly ac maintenance. He was very professional. He was very informative and explained things very well. He definitely knows what he’s doing.
Dave Chambers
18:53 15 Aug 20
“ Larry was an awesome guy to work with.. very knowledgeable and professional. I feel very confident I made the best choice and got the best product at a good price. ”
Anthony Astrouski
01:17 15 Aug 20
Lo and Jeff did an excellent job on our ductwork cleaning and sealing. They were very professional and personable. They were a pleasure to have at our home.
Roxy Plays gacha
03:03 14 Aug 20
John Warren
01:19 14 Aug 20
Tenae is very professional and knowledgeable
Mcullaby Hoth
21:19 12 Aug 20
Unable to find someone available for an unexpected loss of ac in 100+ degree summer heat, Intelligent Design sent Trey out asap and even though it was after dark, Trey called to verify he would be here in 20 minutes! He listened and responded professionally and cordially, repaired our ac and offered any further assistance, made professional suggestions to prevent this issue from re-occurring, and took care of ourpayment electronically, good job sirs!
Kathryn Bowen
23:18 11 Aug 20
Sam Trexler
22:58 11 Aug 20
James responded quickly, investigated thoroughly and found and fixed the problem. He kept us informed throughout, explained everything and worked within our constraints and desires. The AC is draining properly and cooling well. He was very helpful. We have used Intelligent Design several times and always been satisfied. We will use them again, and recommend them.
Sherilan I Schlafer
14:49 11 Aug 20
Judith Hayes
02:54 11 Aug 20
Water heater installation. Professional service.
Harry Schlosser
22:47 10 Aug 20
Terry Christopherson
01:24 08 Aug 20
Jake arrived with a smile as big as the sun, and in my 58 years of being alive genuinely has such a great attitude, and even after going on numerous calls, had the best attitude I haven’t seen in a long time!! You could tell he was prior military, and showed me there was know mission more important than fixing my AC unit. I only have one small complaint, and it’s the fact he doesn’t look like his picture, he looks so much more like Bradley Cooper...
Dale Ani Huguenot dog
01:03 08 Aug 20
Trey did a great job servicing our AC system and answering all of our questions. He had suggestions for preventative maintenance but there was no pressure to have those services provided. I was very happy with what was done.
Kama Karalun
20:03 07 Aug 20
Joseph
04:34 07 Aug 20
Dyan Olsen
00:00 05 Aug 20
I put in an inquiry online for plumbing service and got a call the same day as well as service scheduled the following day. Gabe showed up in a timely manner and was very professional. He explained the issue, laid out all my options for repair and had it fixed within the hour. I would definitely use this company again. Great service.
Chrisotpher Sittler
15:51 04 Aug 20
I first spoke with Brett from Intelligent Design a year ago to go over my options. I had two A/C units in my house; one just broke down and the other was on its last leg. He gave me my options, was honest, did not push me, and even let me use a portable A/C while I thought about it. I finally got sick of the heat and had Intelligent Design come out and install a single unit, run a new duct (between the two old units), and seal the inside and outside of the duct. The team was great, the work was professional, and I'm loving my new, cool A/C unit and Ecobee thermostat. Great people, great work, would recommend.
ROMY CABACUNGAN
07:01 04 Aug 20
Bobby Olson
00:07 04 Aug 20
Jacob Pawson
21:38 03 Aug 20
Great prompt service on urgent call (had to shut off water to the house as the shower would not turn off). Gabe was very communicative.
martin clarke
00:57 03 Aug 20
Glenn Beers
14:12 31 Jul 20
Kage was very thoughtful in listening to our issue and then working through how to fix it. He found the problem and addressed quickly. He shared what had happened, why it happened and what we should do in the future. We enjoyed meeting him. If his work ethic and customer interaction skills are similar across all the company, you can't go wrong. Our experience was one we were most grateful for and hope to be seeing him again for our service plan work.
Jeffrey Couillard
18:33 30 Jul 20
James Cavanaugh was our technician today. He came out to our home to service our HVAC system. He was very thorough and professional.He gave us excellent recommendations and helped facilitate a follow up appointment while he was here. He also was very personable! Definitely would recommend!!
Lacy Naughton
15:09 30 Jul 20
I had Jake come out to my house. I am a newer home owner and my A/c went out at 8 pm, I had no clue what to do. So I Googled! I am so glad I picked this company. The answering service made me feel like it was going to be okay and they were going to get someone to my house asap! But then Jake showed up fasted and I felt like everything was really going to be fine. He had the part on hand gave we were up and running in 30 mins. Saved my life!!!!! His business card is in the fridge and will always call him if I need anything done. Thank you for everything. He saved me from the heat!
Nancy
02:35 30 Jul 20
We had an air conditioner go about about 4 pm on a day that was 110 degrees. Elmo had us back up and running by 7 pm.
Steven Boyer
23:16 29 Jul 20
Gabe did a nice job of inspecting some areas of concern and addressing my questions. He performed some simple maintenance procedures and we discussed possible improvements for the future. I was pleased with his work and knowledge.
P Warren
20:54 29 Jul 20
Elmo Acosta was great and very helpful. He was able to answer my questions and got me squared away (with a discount and financing) with the service I wanted. I had a good experience.
Jeff Lukins
19:47 29 Jul 20
Excellent Service from both Elmo and the Company. Found the problem quickly and provided options to fix the system. I only go to Intelligent Design for our heating and cooling needs!!
Dianne Walker
23:23 28 Jul 20
Great job, on short notice.
William Yost
20:07 28 Jul 20
Brett is an outstanding salesman and person. We are not buying now because our unit is working. Will consider him when replacement is needed. Thanks
S Val
14:13 28 Jul 20
Jim Thompson
02:07 28 Jul 20
Kage was friendly, professional great representative of his company.
Richard Ellerson
18:03 25 Jul 20
Extraordinarily thorough and courteous.
Elsa Cadena
15:51 25 Jul 20
mark lafferty
22:32 24 Jul 20
Chuck Tomlinson
20:33 24 Jul 20
The service technicians are very experienced and take the time to explain everything that was done to service our AC unit. They confirm their appointment and send a picture of the service person when they are on their way.
LAW5030 boi
18:12 24 Jul 20
Marty provided prompt and efficient plumbing service when the sink wasn’t draining. Although I was on standby, he was able to get there in the early afternoon and get the job done. I couldn’t be more pleased.
Ron Larsen
17:10 24 Jul 20
Anthony Rodriguez
05:17 24 Jul 20
I’ve been a customer of Intelligent Design since they were known as Trusted Heating and Cooling. In those more than ten years, they’ve reliably come to my home and have preformed maintenance and inspections on my appliances to make sure they continue to work properly.I first used their service when my air conditioning unit broke down. I’d called several companies for help. It was a holiday weekend, and only two companies responded. Of those two, only one actually showed up to my home. That tech fixed the part. A few months later, the money I paid for the replacement part was credited towards a replacement AC unit (a Lennox).The techs are friendly and professional. They offer improvements without being pushy about them. They also work with me (such as when I requested they paint the outer ducts to help further insulate them). They don’t mind me being part of the visits and the questions I ask during the inspections. Because of the multiple good experiences, this is the company I recommend to those who ask. Thank you for your service!
Megan Gates
21:24 23 Jul 20
He was pretty sure that it was a roofing issue rather than an A/C issue, but he still climbed into our attic space to investigate and give us general answers so we knew what to do moving forward! He came out very quickly, was professional, and gave very honest and straightforward advice and information.
Ryan Smith
18:44 23 Jul 20
Trey the Technician did a great job and was very friendly and respectful. He walked me through the inspections and broke down the cost & maintenance plan.
Jeff Peters
23:35 22 Jul 20
Excellent service and Jake is a knowledgeable technician pls very professional. Would recommend to all in Tucson great company.
James Judd
19:18 22 Jul 20
We have used Intelligent Design for a while now. Jake and his partner came to our house recently to inspect our A/C system. They were quick and professional, even wearing booties inside our house. I felt Jake gave us an honest assessment of our system without a hard sell that we have gotten from other companies after an inspection.
Amber Hopper
17:57 22 Jul 20
We had intelligent design air conditioning & plumbing come out for a maintenance visit for our AC unit and Charlie did an amazing job! Fixed things before they became an issue, was professional, kind, and did a thorough job. Will definitely be using them again!
Patricia Vigil
23:07 21 Jul 20
Sherrill Weaver
20:41 21 Jul 20
I have been a customer for 3 years and I have had a very positive experience every time. They truly strive for excellence in their services and are always so thorough, kind and caring. And I love my Amana AC/ heating unit!I highly recommend this company for all your AC/heating needs.
Eric Pahler
00:28 21 Jul 20
The technicians arrived on time to service our AC/Furnace as scheduled. Since we are staying for a long time, we decided to purchase a contract for 10 years and when the problems with our system were found, they were covered by the contract. Awesome Service and very knowledgeable about our system. Thank you very much for the help and we look forward to working with you in the future!
Rsndy Roberts
21:01 20 Jul 20
Hello was very friendly and informative. It was a good experience. Thank you
J Boone
04:51 18 Jul 20
I never had anyone teach me so much g about how and why they were doing what they did! I felt confident that I got the best product for my needs and that it was done correctly. I received cheaper quotes from other companies, but didn’t want to settle when the quality here was so good. Peace of mine was worth every penny AND we will be saving money for years now!
Matt Federoff
20:34 16 Jul 20
A fantastic experience. The sales rep arrived on time and was friendly and knowledgable.
Jerry Vander-Heyden
05:14 15 Jul 20
They showed up as promised, diagnosed the problem and fixed it or at least as of now all indications are that they did fix it. Apparently our thermostat was trying to heat and cool the house at the same time which obviously would cause an issue with the fan running constantly. Very professional and courteous. Thank you for a job well done.
Cynthia M
17:46 14 Jul 20
Awesome service. Explained everything in great detail. Answered all questions and gave several options!
Martin Rosso
02:43 14 Jul 20
Rita Micheli
00:01 14 Jul 20
Jake is as professional and efficient as always. He's never to busy to provide teaching about the system along the way. I can only guess how busy he is in the summer, but I would never know it. Never makes me feel rushed. Our family comfort is his priority. Jake and Intelligent Design are the best!
juanita bustamante
18:26 13 Jul 20
Sue Stallard
03:07 12 Jul 20
Gregory Winston
22:22 10 Jul 20
Charlie was friendly, on time & provided thorough & honest appraisal of our AC system.
Andrew Greene
20:18 10 Jul 20
Jake is very professional and truly cares about what he does. This company has a great employee! He spent a lot of time explaining everything that he honestly believed needed to be done to make us happy with our A/C efficiency. We have not used their service yet but I had to leave a quick review so people would know how great the service will be when you call Intelligent Design. We are going to have a project manager come out and talk to us about solar and roof coating so we will not make a decision until then.
Johanne Marie Harrigan
19:37 10 Jul 20
Brett was very professional and thorough in presenting our options and measuring/assessing our home to find the best fit for our needs.
Michele Kemberling
19:33 10 Jul 20
Johnf Comeau
01:33 10 Jul 20
Linda Rico
13:27 09 Jul 20
My AC/Heating system was installed in January. The thermostat was locked and I couldn't get it to cool down. When the July temp inside the house was hitting 82-84 and wouldn't cool down, I called the company for help as even following the instruction guide didn't help. They sent techinition, Elmo Acosta. He came that day, found that the thermostat was locked and could not be unlocked easily, so he replaced it and then checked the unit deciding to increase the fan was on low and set it higher. What difference! We are now enjoying life at 79 degrees.
Raymond Nunez
21:01 08 Jul 20
As a technician, James was very personable and took the time to explain things about the operation of the heating/AC system.
Alli Benjamin
01:52 08 Jul 20
Trey was fantastic and thorough. Thank you!
a
19:32 07 Jul 20
Kage was amazing! Super nice and friendly and good with dogs! He was knowledgeable and efficient! He came after dark to help and then again early in the morning to repair our AC! Very low prices and amazing dispatchers as well just all around exceptional customer service!
James Strang
02:04 07 Jul 20
Skip Moen
22:33 06 Jul 20
Charlie is a great tech. He showed up on time and completed the work professionally and quickly. He solved a issue that had been in play since the instillation of the AC unit and made it work even better. I I would recommend Charlie and Intelligent Design Ac and Plumbing to anyone needing great work. Thannks.
David Holland
20:55 06 Jul 20
Good time to upgrade
Julie Wildman
00:11 03 Jul 20
Elena Villasenor
01:59 02 Jul 20
Answering service got my call and sent a message to the office manager can’t remember her name but she was very friendly and she got a technician out here with in half an hour. Trey arrived and he was professional and friendly, even my German Shepard liked him lol.. he got to work right away and was upfront about what it would cost to fix it..He got our AC unit up and running within one hour or less. Thank you Trey! Awesome service very happy with this company would recommend!!
Vivian mesi Mesi
00:37 02 Jul 20
Michele Stockstill
00:05 02 Jul 20
Right out of the gate, I was nervous about getting our A/C fixed on a Sunday, but I was so surprised at how fast you fixed our problem. And Elmo was super friendly and extremely helpful. We signed up right away with the club membership and you now have a loyal customer.The Stockstills
Brad Leber
21:19 01 Jul 20
Greg Nagle
00:40 30 Jun 20
Excellent Service & Responsive
Jessica Cannon
23:15 29 Jun 20
Marty was super awesome, no with the problem was, workarounds to fix it, very cost-efficient, great vibes, very respectful and super friendly!
Pam Johnston
22:15 29 Jun 20
randy cross
21:19 29 Jun 20
We had an excellent experience with our AC service. Elmo, out tech, was prompt, courteous and friendly. He tested the systems, found a borderline part and replaced that part promptly with our OK.We liked that he explained what he was doing and appreciated his suggestions.Very happy wit the service.
mila brunsman
19:24 29 Jun 20
Fast Knowledgeable and Honest. Jake is the man
Michael Asis
18:41 29 Jun 20
Do_Art
22:16 28 Jun 20
Jake was quick to show up, polite and professional, figured out the problem right away and provided us with options to fix. Definitely recommend Jake Middleton’s tech support!
Marie Walker
19:19 28 Jun 20
Project Manager Larry is wonderful. He even came over on a Sunday! We found him to be professional, knowledgeable, engaging and witty. Explained everything in detail, gave examples, options...overall we are very pleased. Thank you very much.
Fitz
03:46 27 Jun 20
David Rudolph
01:48 27 Jun 20
Previous owners of our house used this company for new AC. Since we’ve moved in, they have come for maintenance on several occasions at no cost to us. Recently they bid another unit and have been very helpful and responsive. They’re on the more expensive end but worth it in my opinion.
Paul Young
19:57 26 Jun 20
It wasn't good news, but Gabe did a good investigation as far as he was able. There will be a followup, but I have some work to do myself first. Looking forward to having them back out here to finalize.
Naomi Guerrero
18:22 26 Jun 20
Great service. Answered all my questions.
Old Chicago Chicago
02:06 26 Jun 20
Professional and Polite.
Shawn The Designer’s Eye
19:56 25 Jun 20
I am managing a project for a client who has used Intelligent Design for air conditioning for the last three years. I met Jake at the project home today for the first time and am very impressed with his friendly professionalism and attention to detail. The homeowner has also had a positive experience with them and so I look forward to referring this company to more of my clients in the future.
B Nelson
03:49 25 Jun 20
Charlie was pleasant and efficient. I told him he didn't need to put the booties on, but he insisted on following the rules!
Tom Goodman
21:48 24 Jun 20
Jake was very communicative and professional.
Ronald Ruscetta
18:03 24 Jun 20
They always do a great job
Ray McCraw
17:12 24 Jun 20
Super friendly and informative. Great service.
Sebastian dog pro solis
16:28 24 Jun 20
Very happy with the service we received yesterday from Kage Moynihan, he was very friendly and very professional. Couldn't have asked for better service. If we are in need of your service in the near future we would definitely like to have Kage be our technician. Thank you. Rito & Dolores
David Dalton
01:32 24 Jun 20
Had a good experience. Tech showed up and was respectful and knowledgeable. Gave a lot of good information. Helped with all the problems.
Steven Ewers
00:37 24 Jun 20
Mr. Birdsong from Intelligent Design came out and replaced my motor and fan for my air conditioner and he did a great job. Got it all working in a short time and verified it was cooling in the house and removed the portable they had loaned me while I was waiting for parts. Would highly recommend Mr. Birdsong.
Tracey Roberts
20:00 23 Jun 20
Tucson Denise
16:40 23 Jun 20
Intelligent Design technician, Charlie, called 15 minutes prior to his arrival for a routine maintenance visit. He arrived on time and quickly started working. We asked him to hose off the external coil and he was happy to do it. He was friendly and yet efficient. He stated the system operating very well and he had no concerns.We asked that he not come into the house due to Covid-19 concerns, and he was very understanding. He simply asked me to do those things that he would have come in to do, such as turn down the temperature on the thermostat. We are happy with his attitude and his work.
Wilson James
23:45 22 Jun 20
Excellent service highly recommend.
Mama P
19:01 22 Jun 20
Henry P
19:00 22 Jun 20
Beverly Anderson
16:11 22 Jun 20
mike mcintire
17:34 20 Jun 20
Elmo always does a great job. He is knowledgeable, has a great personality, and is very professional. It is always nice to see him.
Jeff Crandall
00:13 20 Jun 20
Always pleased when Elmo comes and checks out my system. I'm so happy I made my decision to use Intelligent Design for my HVAC needs. Money well spent.
Ernie Martinez
00:39 19 Jun 20
Donna Gifford
19:40 17 Jun 20
Brent and Brandon were courteous, efficient and professional. Will definitely use again for healing, ac and plumbing maintenanceAlex came out to fix a problem. He was thorough, professional and fixed it!Shawn was courteous, knowledgeable and pleasant. Great service
Ryan Hintz
23:57 14 Jun 20
a w
23:30 13 Jun 20
Trey was helpful, efficient and answered all or questions!
Maggie Whiteside
01:13 12 Jun 20
Charlie was extremely knowledgeable and transparent. I learned a lot about AC from him and the best way to fix my problems. He took his time and addressed every issue. Thank you, Charlie.
Jeff Lilley
14:39 11 Jun 20
Catherine delToro
22:28 09 Jun 20
James Cavanaugh of Intelligent Design was the best! He and his colleague were prompt, efficient, open, friendly, and intelligent. Best of all were details and options with NO hard upsell. I am very pleased and have saved the number for my next service. Thanks, guys.
Conan Bardwell
20:03 09 Jun 20
Germán Fuentes
19:34 09 Jun 20
Kage Moynihan was very knowledgeable and professional. I'd recommend him without reservations to anyone for help with your home a/c issues.
Ann Anderson
19:01 08 Jun 20
Service was excellent. James was professional and explained service needs. He really knows his work!
Brenton Kollinger
19:54 05 Jun 20
I requested a system checkup from Intelligent Design and the office staff was very nice and responsive. The tech that came out to inspect everything was very nice, responsive, and also very respectful of my house. I was given plenty of information and pictures to help understand the state of my system.Overall, I had a very pleasant experience and will definitely use them again in the future.
Tammy Morgan
13:32 05 Jun 20
Sarah Cameron
04:45 04 Jun 20
Trey took time to really explain what was going on to us in a way that I could understand. While he gave us all of our options I didn't feel like he was just trying to sell a product but really get us the best help for our needs on our air conditioner. It was a great experience!Then Gabe came to help with plumbing. He was professional, honest, and helped up solve a plumbing issue that other companies just put a bandaid on. We highly recommend this company!
Heidi Hockeytown Baby
00:16 04 Jun 20
I came home from running errands to find out A/C unit wasn’t working. When it’s 105 outside you want your air conditioning working. When i called Intelligent design we were placed on an emergency standby list. James Cavanaugh came out within the hour. He quickly diagnosed the problem. He fixed the problem and double checked our equipment to make sure we wouldn’t have any other issues. He was also practiced very good COVID-19 protocols. We are very grateful to him for his help!
Lisa Stachowiak
20:29 03 Jun 20
Fair and honest company for my plumbing situation. I would highly recommend this company. Marty was a very honest and fair plumber that assisted me.
Kathy Abel
18:19 03 Jun 20
Elmo was our technician today and as always more than happy with the service! Great company to have for our air conditioning needs.
Julie Q. Lerch
20:56 02 Jun 20
Sue Theron
17:52 02 Jun 20
Alisha Farren
21:58 29 May 20
Charlie was awesome!
Pat C
21:23 27 May 20
Great experience with Intelligent Design Air. Had my furnace checked/serviced for the year and Charlie was wonderful. Took his time, explained everything that he was doing, very polite. Highly recommend them
Dee Norman
21:59 26 May 20
Honest and very nice, he told us everything and showed us the pictures of the problems. Very happy with the service and with Elmo, he is great! Bret was our sales person, listened to what we needed and gave us a good price on a new air conditioner. The installers were great, double checked everything they did and cleaned up after themselves, explained what they were doing and answered our questions. The over all experience was SUPER!D. Norman
Robyn O'Neal
16:43 24 May 20
Very professional work and demeanor. Took time to explain the work and answer any questions. Left the area clean and landscape restored to its original appearance when the job was completed.
Terry Ulibarri
03:23 23 May 20
The Best AC, Heating, Plumbing & Electrical Company! They work hard to make everything right.
Dylan Bixby
20:39 22 May 20
Lo and her teammate, who's name sadly is escaping me, were excellent. They showed up on time, told us what to expect, and got to work. They did a great job sealing our ducts, and were thorough in cleaning up after they were done. They were also pleasant to chat with during the process.
Maria Hernandez
18:59 22 May 20
I got my waters heater service today by Marty and Jake, they were very professional and curtesy. So happy with their service and I love this company. They service my AC and now water heaters. Having 6 AC unit's and 4 water heater's I needed a company I can trust. Thank you again
Lora Rudolph
19:11 19 May 20
I bought the annual inspection/ service contract $250 after Charlie worked on my HVAC system. 5 star pleased with HVAC service. Charlie recommended several improvements that I am very pleased with. There was a no show on the first scheduled plumbing inspection, but they apologized and took accountability and set me up 2nd time with Marty who is the best. Very pleased with this company's integrity and quality. Even when things go amiss, they are are professional and get everything back on track.
howard morrow
17:57 18 May 20
Yvette Driscoll-Roos
03:44 17 May 20
Kind and knowledgeable individuals! Jake Middleton was very nice and helpful. Thank you😊
Jim Culver
20:18 15 May 20
Very pleasant and knowledgable representative. James knowshis stuff.
Tom Tomlinson
21:29 14 May 20
These people really impressed me. After filing a service request on the web, I half expected to not hear from them......which is sooo common nowadays with emails for help and requests for info off the web. Instead, I got a call 15 minutes later, and 90 minutes later Angel was on my doorstep. He wasted no time figuring out my problem and had it fixed within the hour. When I first called I was in near panic mode because it was well over 100 deg F outside and my home's internal temp was climbing quickly. Great service, fair price, and friendly people. I'll be back!
Jeff Secrest
23:44 13 May 20
Very professional business with reasonable rates quality technician, good experience!!
Andrew R Dear
20:39 13 May 20
Jake was informative and honest.
Patricia Michaud
18:47 13 May 20
Josiah Harjo , the Intelligent Design plumber came out today to do my yearly plumbing service. He was right on time. He called that he was arriving. I especially appreciated him after the plumber that came out a year ago to do my service. That young man a year ago was horrible to work with. He was a high pressure salesperson. I told him I didn't like the way he was pressuring me & he still kept it up. Josiah was such a wonder young man & did not pressure me to buy anything which I really appreciated. I wanted him to drain my hot water heater, which he did, plus he found something was not done right when I bought the hot water heater from Intelligent Design, so he corrected that at no charge. I told him that I wanted to forgo the inside service because of the virus going on right now. I'm 80 years old & cannot chance having someone come into my home. He was wonderful about that. I can't say enough good about him after the horrible experience I had a year ago with the different plumber. They are blessed to have this young man working for them.
Jacalyn Letzler
18:16 13 May 20
Laura Fernandez
17:38 13 May 20
Jake was awesome! He diagnosed the problem quickly and provided the options available. He and his assistant were on time, courteous, respectful and did an excellent job with the repairs. Service can be described as Intelligent Design Air Conditioning and Heating.
John Geurs
21:17 12 May 20
Charlie called and let us know he was on those way. When he showed up he listened to my concerns, checked out the situation and explained what he was going to do. Spent over an hour upon the roof checking everything out. Came back down and gave us a detailed assessment of what he wants to have done. More comments when work is completed.
Mary Langerak
19:12 12 May 20
Jake was wonderful explaining my system, services I might or might not need, and answering questions. Excellent customer service. I appreciated that he called before he came & was on time. I will Definately use him from now on.
Ian Williams
18:41 12 May 20
James did a great job with our summer A/C maintenance. He showed up on time, discussed the results with me clearly, and was able to give me good feedback on follow-up service.
Nancy Acosta
20:45 11 May 20
Thank you Intelligent Design and Gabriel Delgado! Gabe came to assess and explain the work needed for our plumbing issue and scheduled a second appointment. Days later both Intelligent Design and Gabe let us know when he was on his way. After the work was promptly completed we were given a full explanation and shown pictures of the finished project. The courtesy and professionalism of their staff was a pleasure to work with. They were highly recommended for quality services and I can now include my appreciation for a job well done. Thanks again Gabe and Intelligent Design!!Mrs. Nancy Acosta and the Salazar family
juan Vasquez
21:09 09 May 20
Martha Starks
17:41 09 May 20
Initial service man, Elmo, was prompt, professional, courteous, and fully explained (with photos) what was going on with my 20 year old RUDD unit. I am set up to see salesman, Larry, at noon, as there is no practical or cost effective way to save that “dinosaur” I currently have up on my roof. Thanks ID.
todd butler
03:36 09 May 20
Julie Wegner
21:25 08 May 20
Ralph Kelley
17:48 08 May 20
I would like to thank Intelligent Design for having the most competent Service Tech’s and Plumbers in the industry. In 2013, I purchased a new gas pack unit. From that time until the present, I have been very pleased with the service that I have received from them. Today, Elmo just found and ordered the replacement part my unit. He was very polite, thorough, knowledgeable and caring.We as the consumer are very quick in responding if things don’t go well, but often times fail to recognize a job well done. Small business in Tucson is the backbone of the community and I believe it should be recognized more than it does. It is for this reason I am writing this review, thank you again Intelligent Design!Ralph Kelley 5/8/20
Tabitha Ormand
21:50 07 May 20
I appreciate that Jake was thorough and honest. He explained what my system needed AND what was perfectly fine. He didn't try to "upsell" me, which I respect. We will definitely give ID A/C a call when we need further help with our system!
Chris Conrad
21:50 07 May 20
Nanzie - Mending Souls
23:47 06 May 20
Barbara Blocher
22:48 06 May 20
Elmo explained everything that was needed & what he was going to do. He was efficient and very knowledgeable. Very happy with him and the company. Great service!! Thank you
Marc Atkinson
22:41 06 May 20
Courteous and professional service. Respectful of other activity in the home.
John Brewster
21:15 06 May 20
Larry Ward
21:11 06 May 20
Josiah is very knowledgeable and professional. Was not satisfied until he knew all was functioning properly. He left the work sight cleaner than when he stated the job. Friendly and pleasant. Answered all my questions. I will request him for future jobs.
gayland davis
21:26 05 May 20
Marc Kaplan
20:10 05 May 20
Jake was very very congenial. I Expresed interest in how things work and tips. Provided the right amount of info in terms I could understand. Thank u Jake. 3/5/2019 Kevin was fast congenial and answered all my questions Abt low pressure switch replacement. Excellent on time service. Ditto for care service call by Josh 5/13/2019. 12/19/2019 Elmo was terrific and answered all of my questions. Very very courteous and friendly. Thank you
Rebecca Rodriguez
19:15 05 May 20
Had Kevin come out to inspect my AC unit that was struggling, as we suspected in April when he replaced a burned out part that my unit would eventually need to be replaced. Kevin cooled down the unit and I was able to continuing using by manually turning and shutting it off until my new unit was installed on Wednesday.Charlie performed my annual furnace inspection/startup 11/8/2019 and fixed a small issue explained that my new unit was safe and running efficient.I've been with ID for several years, there technicians are very knowledgeable, professional as well as a quick response time.I've never been disappointed with Intelligent Design their response time has always been fast. I recently Josiah replace my water heater and shower plumbing, excellent service, professional, polite and friendly.Highly recommend Intelligent Design.Jake was out to conduct my annual check as always very professional, courteous & friendly.Great communication, notice and service.
Dewayne Strader
01:20 05 May 20
Charlie is knowledgeable, friendly and is an asset to your company .
Sherlyn Kramer
00:13 03 May 20
Very happy with the service Kage provided.
Sandra Carter
21:47 02 May 20
Excellent experience Jake is very knowledgeable, professional and friendly
Dennis Swerline
16:19 02 May 20
Joseph and Branden did a great job and informative with my needs. Explained plans and were very polite. I enjoyed conversing with them and the job they did. Would recommend to all.
melinda myers
00:14 02 May 20
Debbie Hemsworth
22:55 01 May 20
Robert Langer
22:21 30 Apr 20
Tina Williams
15:44 30 Apr 20
AC is pretty important in Tucson! The staff here have always be very friendly and professional. When I've called for any concern, they give me a window of time, then call before arriving.
Gary J Kortyna
03:25 30 Apr 20
Judi Marro
01:56 30 Apr 20
Samuel Forster
18:48 29 Apr 20
Jake did a fantastic job today. So thankful for the values that this company has. They have our business!
Chris Petro
01:48 29 Apr 20
Charlie arrived on time and quickly diagnosed the problem with our central humidification system, reprogrammed and reset it. Another instance illustrating why we continue to be pleased and completely satisfied with services from the professionals at Intelligent Design! We highly recommend them.
Robert Hart
20:44 28 Apr 20
Christopher Raines
17:28 28 Apr 20
Update:Had another visit today and James was VERY helpful at explaining any readings and offering suggestions. A great hvac tech, very courteous and knowledgeable.A week ago we received a complimentary home energy analysis from Intelligent Design. The service representative was very courteous and timely in his arrival. I was impressed with the hardware used to properly determine the energy efficiency of the house. He determined the leakage from the house and then went through with an infrared camera to see where any leaks may exist. His recommendations to deal with the issues were to the point and he didn't try to up-sell me solutions that were not cost effective.I also received a replacement HVAC compressor through this company. The technician was quick and did a great job. They even offered me additional savings to help with the cost of the replacement, it was much appreciated!
Peggy Goulding
01:16 28 Apr 20
Marty was quick to respond, and he let us know his schedule and ETA. Quickly solved the problem and checked a few other things, too!Great guy!
Claudia Leon
23:43 27 Apr 20
James Vogel
03:49 27 Apr 20
George Banker
03:50 25 Apr 20
On time. Quick service.
Bob Carpenter
03:17 25 Apr 20
Thanks for the same day service on a hot day when my air conditioning decided to stop cooling!Kage did a great job, explaining all my questions along the way!
Colleen Reid
01:49 25 Apr 20
Great experience With my HVAC repair. From the friendly office staff to the professional contractor and high quality work, I strongly recommend this company.
Thomas Neiburger
01:02 25 Apr 20
Good maintenance call.
Bill Bachman
23:17 24 Apr 20
I just moved into my home a month ago and the previous owner had scheduled and paid for the AC inspection. The Service Technician, Jake Middleton, who performed it, was fantastic - friendly, knowledgeable, professional and very committed. He helped me to learn the system and gave me a number of tips regarding how to maintain it. If I ever need to have work done or for future inspections, I will most certainly ask for Jake. I am a retired Navy Captain and College Vice President and I would have Jake in my command or on my staff in a heartbeat. Thank you Intelligent Design for sending him to my home.
Earl Seppala
17:07 24 Apr 20
Thanks to Brenda for taking my call and insuring me all is well!
Rodney Bushor
22:29 23 Apr 20
The technician arrived promptly and was very professional. He explained everything as he was diagnosing the problem. I was very satisfied with his service. Thanks again.
Berta Anderson
15:36 23 Apr 20
Kathryn Burton
06:39 23 Apr 20
After calling Intelligent Design with a concern about "hard water", they immediately scheduled an appointment to perform a diagnosis. Robert called to say he would be at my home w/in 45 minutes. He was on time, very professional and was able to determine my system had a valve not fully aligned correctly. He adjusted this, showed me what he did and why and did not charge me. Once again the staff of Intelligent Design exceeded my expectations.
Anna Lanzi
19:17 22 Apr 20
The lady who answered the phone was friendly and helpful. I was able to get a same day appointment for a few hours later. Marty called to let me know he was on his way, and did a great job when he got here. He explained everything to us, and got everything done quickly. He was professional and so nice. I’ll definitely use this company again!
Kimberly Crossland
01:47 22 Apr 20
The entire crew was friendly, professional, and delightful to work with throughout the installation. I was worried about being outside with my kids while they worked their magic, but they couldn’t have been more empathetic. Super grateful and will be recommending them to others!
Lynn Babbitt
22:38 21 Apr 20
Very professional! Thorough. Would definitely recommend the team. They are hard-working. We appreciated the care they took in doing their work and in protecting our house.
Angela Haufe
03:00 21 Apr 20
Scott T
03:56 18 Apr 20
Darrel Robertson
00:31 18 Apr 20
Tech was prompt. He accurately designed the problem and was honest and frank about what needed to be done
Dennis Turnitsa
20:49 17 Apr 20
Jake was great and answered all my questions about the AC unit and the ultraviolet component and how to best use it.
Marcia D Quiroz
20:00 17 Apr 20
We have a service contract, and the annual water filter switch out on our Enviro system always reveals how good the system is working for us. We feel secure after the water heater was completely drained and the rest of the plumbing was inspected, that all is working well. Also had the anode rod changed on our water heater to extend its life. Josiah did a good job explaining how that works.
Christopher J. Petro, MD
00:13 17 Apr 20
Excellent experience overall with installation of dual central HVAC systems & the Enviro home water conditioning system! We have had a consistently positive experience with all the staff we have dealt with from Intelligent Design. Their emphasis on a high level of customer service, quality systems and skilled, friendly HVAC and plumbing professionals is really palpable. This has been the best experience we have ever had in dealing with HVAC and water conditioning systems. They have our highest recommendation.
Larry Brungardt
21:29 15 Apr 20
Cori came out, on very short notice, to repair a major water leak at the meter, which took a long time, in high temperatures, without any breaks. Courteous and upbeat the entire time. After the job was complete he cleaned the area up, leaving it looking better then when he started. If I have another plumbing problem I will request Cori to remedy it.
Karen Brungardt
20:01 15 Apr 20
Trudy Wallace
14:45 15 Apr 20
Lo and crew showed up on time, explained everything in detail, knowledgeable and very nice and patient. They did an excellent job and reassured us of the process of the duct test and duct sealing and repair. I would highly recommend this company for aIr conditioning and heating reapIr and installationAndrew has also been working with us and is excellent in his profession and definitely worked with us.
John Siler
21:58 14 Apr 20
Elmo performed our springtime system check quickly and professionally. He installed new filters and components of the air purification systems for me.
June Bug
23:03 13 Apr 20
True professionals who can be trusted with our heating and air conditioning needs. Jake is friendly and knowledgeable as he took the time to explain andAdjust our units. We are god we are members and will refer him to our neighbors in Del Webb, Marana.
Shane Selleck
22:49 13 Apr 20
Pablo Chilies
18:03 11 Apr 20
Laurel Hizer
20:09 10 Apr 20
Robert Thompson
17:07 10 Apr 20
Shawn Cowen
03:41 10 Apr 20
The technician was very professional quick response to my emergency repair
G Voyles
01:43 10 Apr 20
James was extremely thorough and found the source of our AC problem in a timely manner. He went above and beyond great customer service; he provided exceptional customer service! He was very thoughtful, friendly, and professional. I appreciate the management and staff of Intelligent Design for sending James our way. Thank you James!
Diana Kellermeyer
01:00 08 Apr 20
Matthew Gutgsell
14:26 07 Apr 20
Jim Avis
22:35 05 Apr 20
I was totally amazed at the amount of knowledge Charlie had of the system and the operating parameters !!He's a credit to your company and the A/C industry !!Please send him again !!!Jim A.
Clint Nelson
23:04 04 Apr 20
I would recommend this company to my own family and friends. Outstanding, in every respect.
Dan Li
20:08 31 Mar 20
Gabe arrived on time and fixed the toilet problem quickly. Great service!
Carol Haines
16:51 27 Mar 20
The young man Josiah, was great. Very personable too.The job was a small leak, but extremely difficult to get to. But he managed it some how. It was a really tight spot under the home. Challenging for sure.
Morgan Kordas
01:58 26 Mar 20
michael septoff
05:08 20 Mar 20
Josef was very attentive, knowledgeable, couteous, and was always available to answer our multitude of questions. He is a very good ambassador to intelligent design.
Joe Miguel
02:25 18 Mar 20
Elmo Acosta was extremely knowledgeable about my AC unit. He was thorough with his explanations of the problems my existing unit has. I will hire him again.
Ann McNew
21:47 17 Mar 20
Kage was courteous and professional. He worked in a timely manner and was respectful in all aspects of customer service. Thank you.
Martin Hudecek
00:29 17 Mar 20
I had the Aeroseal procedure done on my home. I had to be at work while this happened. Lo did an amazing job making sure my wife knew what was going on and when everything was done. She was friendly and very professional. We had no idea our venting was losing so much of our AC and heat from our unit. I can already tell a huge difference in the house. I highly recommend this service!!
elaine broacha
00:11 14 Mar 20
Elmo is very knowledgeable, Professional, Great personality. Made things simple for me to understand and let me know what upcoming work was needed on my unit.
Kat Santiago
17:24 13 Mar 20
Marty came out to our home, with a smile on his face!!! Explained the issue and how he was going to resolve it. In my book that's a big A+!! Couldn't ask for more... Affordable and Friendly Service with Excellent Customer Service. Thank you!
Joey Schwartz
22:31 12 Mar 20
The owner of Intelligent Design Plumbing came to our house exactly at the time he promised. He gave my wife and I a thorough estimate. We were very happy with the knowledge he shared with us regarding the plumbing system. We were very pleased with the affordable quote and we would definitely recommend to anyone in need of a plumbing company in Tucson.
Kevin T
18:19 12 Mar 20
Barbara P
22:52 11 Mar 20
Josiah called before he came and was here when he said he would be! He looked at the job that I wanted him to do and talked me through it. He was friendly and kind and easy to talk to.
Linda Infanete
21:23 11 Mar 20
Jake was very professional and very informative about my ducks and my heater system my air condition I would recommend him to anyone very well done thank you Jake Middleton
Dana Christian
01:18 10 Mar 20
Erik and Kyle showed up on time, Got right to work, and finished the job in a timely and professional manner. This is the third crew we have had work on our house and they all represented the company in the best light possible.
Michael Myers
18:39 09 Mar 20
Showed up right on time. Very professional and knowledgeable. Easy to work with and provided multiple options for our HVAC issue.
Vicki Hestand
17:16 09 Mar 20
Carlos Aragon
08:31 07 Mar 20
George Jackson
00:26 07 Mar 20
We had a bad leak underground in our front yard. Intelligent Design came and discovered the problem and were able to fix the leak. They identified the bigger issue with our outdoor plumbing and provided a reasonable solution to the problem.
Jon Habegger
21:22 04 Mar 20
William Hudick
18:33 04 Mar 20
The crew was professional, efficient and fun. Lo was especially terrific.
Critter Delgado
21:52 02 Mar 20
Very professional and friendly. Explained everything And went above and beyond
thomas kanspedos
14:22 02 Mar 20
Jeremy was very friendly and did a amazing mount of work, I thought the job would require at least two men taking out the old furnace and replacing it with a new one and a new AC unit. It was very obvious he had many years of experience in the trade. Hats off to Intelligence DesignThomas Kanspedos
Yeet Skeet
04:29 29 Feb 20
Great attitude, great service, concerned job was done right
William Snyder
01:57 28 Feb 20
Chris Yetman
00:19 22 Feb 20
James was prompt, pleasant and helpful.
Barzell Bell
06:42 19 Feb 20
Lyman Perry
22:56 18 Feb 20
James is a good representative of your company, He is courteous,knowledgeable, and communicates well. I am impressed he has shown an interest and knowledge of the product that he is installing. He and his associate plumber were courteous, knowledgeable, polite and did their job well.Please get a shirt with a flag on it for Josiah! He is a fine young man and appreciates working for ID.
Gerald Travers
17:55 18 Feb 20
Charlie solved and fixed the problem quickly!
Weston Sandness
21:45 17 Feb 20
Jay Sanzo
14:21 16 Feb 20
Marty Hudecek did fine job with my water inspection He was helpful, knowledgeable, and personable.
Linda Erickson
00:19 15 Feb 20
Elmo is such a great technician! Always professional and courteous and does the job needed with expertise. Highly recommend this company to anyone one who needs their services. Will definitely renew our contract!
Trevor Graifman
22:46 14 Feb 20
Lou Wilkinson
21:36 14 Feb 20
These folks are the best. Top quality equipment and service people! James was terrific. Arrived right on time and immediately dealt with my issue. James is the best.
Susan Johanson
16:57 14 Feb 20
We’re very satisfied with the service Charlie provided.
Adam Mejia
03:47 14 Feb 20
Kage was outstanding he came to the house identified the issue quickly and repaired what was wrong. He gave us insights of what happened. Kage even gave us recommendations on what we should do going forward. Thanks so much for resolving the problem!!
Vern D
18:31 12 Feb 20
Thanks Kage for your .Very professional ...
Glenn Hamblin
23:20 11 Feb 20
Marty Arrived on time, even called ahead to let me know he was on his way.He fixed my leaking shutoff valve and even showed me how I could do it myself.Then he had to climb through a bunch of desert broom and bushes to diagnose my leaking hose bib. He gave me a very reasonable estimate to replace the whole valve. I accepted it, and replaced minutes.I highly recommend Intelligent Design, and specifically Marty.Great guy, Great Service!
Jim Strawn
19:31 08 Feb 20
Marty is knowledgeable, professional and personable. He explained how the systems would work and what it would take to install, maintain and service them as needed. He gave me a best price quote and estimated when they could do the work and how long it would take.
Diana Darnell
22:46 06 Feb 20
Ken Allen
21:01 06 Feb 20
ID installed new faucets and supply lines in our master bedroom and it was beautiful. One month later a leak developed. I called and in a very short time Marty (the original installer) was here and made immediate repairs, He offered to have a restoration firm come to dry the wood. Neither of us thought it needed that but the offer was left open if the wood drawers didn't dry properly. Excellent customer service. Ken Allen
Todd Paulus
23:38 05 Feb 20
Jake did a very thorough job. Jake did a good job for me. Thanks!
jeannie peiser
02:14 05 Feb 20
Good job by Marty. He is experienced, pleasant & competent. We are pleased with our new toilet installation. Thank you, Marty for a job well done.
Brittany Brown
23:54 04 Feb 20
We found Intelligent Design online and sent an email late in the evening when we discovered a leak. They called us first thing in the morning and were able to send someone the very next day. Marty was very knowledgeable and did a great job with fixing multiple issues with our water heater! Will be using this company again for any future needs and highly recommend!!
Abby Ramirez
03:37 04 Feb 20
Frank and Luis where punctual, kind, skilled. They educated me on my sewer system and Explained and did everything necessary to fix the problem. Very great service by these professionals. Will do business again with this company and recommend them to family and friends due to them. Thank you so much.
Red Dawn
19:58 03 Feb 20
This company has worked with our crazy circumstances. They are thorough and professional. I appreciate their assistance and professionalism.
Carl Brownd
15:50 02 Feb 20
Great Service, I had lots of questions as I was raised in the Air Conditioning business. Jake explained everything in great detail.They gave loaned us a room A/C to keep our bedroom cool-real lifesaver!They offer a lot of upgrades to consider and the sales end is well developed, so be prepared. We signed up for regular service checks.
Dan Van House
21:17 31 Jan 20
Richard Schumacher
19:22 30 Jan 20
Vic and Pat MitchellGrossman
22:47 29 Jan 20
James Cavanaugh came today and did a great job changing our filter and installing metal clips that will hold the filter in place. The filter has been slipping down making a rattling sound and not filtering properly.
John Warren
01:05 29 Jan 20
Mark Martin
02:28 28 Jan 20
Ann Dyer
22:02 27 Jan 20
Elmo is my go to guy. Always courteous and professional
Lee ann Kern
21:18 27 Jan 20
She was one of the most caring and understanding tech we’ve ever had and kind techs fix the issue. Helped us make the right decisions
Natalie Martinez
18:09 27 Jan 20
ELMO is Awsome! Very friendly and explains everything very well. Couldn't have been more satisfied!
DAVID KAPLAN
06:26 26 Jan 20
Intelligent Design Air Conditioning is a phenomenal company which is both trustworthy and honest. They place a special emphasis on customer service and it shows. They employ only the finest of technicians who definitely prove themselves. For those who only care about the cheapest price, Intelligent Design may not be the right fit, though rest assured they are the very best.Jake was the technician on the latest service call for my residence and he was most excellent. No pushy sales tactics. Just talent and honest, upfront options. Throw in his expert problem solving skills and the winning combination can’t be beaten — at least not for my dollars.Now, lest one think I may be a plant for Intelligent Design, they aren’t perfect. No one is. But anytime something hasn’t been flawless (which has happened, though rare), Intelligent Design has made it right.
Jeremy Thacker
19:33 23 Jan 20
Marty was prompt and friendly. I had done a lot of research on the product I wanted installed and what the work would entail. Marty was very honest with his answers and price quote when presented with the research we had done before contacting him for his estimate.
Justin Pryor
19:24 21 Jan 20
Jake did a awesome job and Josh was great as well they work well as a team would highly recommend them for to you we used to go to a another company and found out that they have not even been doing the things they say they are so from here on out this is the company we will use
Mark Shumaker
20:02 20 Jan 20
Keith Powell
17:27 18 Jan 20
Great service! Came late in the evening on short notice to help us out with a plumbing problem. Gabe was courteous and profession. Thanks!
Ty Ty
16:38 17 Jan 20
James Cavanaugh was my technician. The guy was MORE than knowledgable- much more. He was polite, he was professional, helpful, he wasnt "pushy" or trying to upsale me on anything- he truly wanted to help me and i could feel that. Ive been in some form of customer service for over 20 years, you cant teach the qualities that James had.I had an issue with my heater and i had no idea what was wrong with it. Turned out that James found it to be a thermostat issue. He of course offered me a thermostat that the company has OR he said "you can buy one on youre own but lemme show you a few things about installing it before you go and get one." He ended up taking his time and showing/telling me what kind of thermostat i would want to get, how to install, what to unplug to ensure i was safe, etc. He did NOT have to go that extra mile and show me all of that considering i wasnt buying directly from his company. Instead he did that because its "the right thing to do." And you have no idea how far that goes with me in regard to calling you guys again.James also got me very interested in some package they have to keep my heater/AC in warranty and to keep everything going well so i dont have an issue like this in the future. Its a yearly price of around $250 which honestly, if it werent for his professionalism i wouldve never had considered that package.So thank you very much Intelligent Design, but more importantly, thanks to James and his family. You now have a customer for life.
Ty Salminen
16:35 17 Jan 20
Cynthia Tanaka
13:44 16 Jan 20
Tommy Hardy
13:10 16 Jan 20
Kage was great. He did a very detailed inspection, and explained everything real well. Great stuff
R. Belter
18:12 14 Jan 20
Marty was on time. He was very polite and did his job above and beyond. He took his time to explain everything about my system to me. Could not ask for better service
George Fonseca
21:46 13 Jan 20
Elmo is very professional and knows the equipment he services very well.It is a pleasure working with a company that employs people of this caliber.Another great service call from Intelligent Design. Thanks a bunch!
Bob Boysen
19:02 13 Jan 20
Excellent service. Punctual. Solved all of our issues. We would highly recommend again and again.
Levi Davis
04:22 13 Jan 20
Brian M. Husted
02:16 11 Jan 20
I was very happy with Marty very experienced,and explained everything very well,above and beyond ,other plumbers I have dealt with, We had a service come before Marty,and they could not fix the problem,and actually gave me a wrong diagnosis,Marty New what the problem was,Right away,The problem was unusual,and very severe,He recommended what to do and although it was not easy he solved the problem saving me thousands of dollars on unneeded Repairs I highly recommend intelligent design,also I would like to give a shout out to Terry at the office who was friendly,and very professional
Bob Saxwold
18:28 09 Jan 20
Very professional and well educated about our systemThanks
Craig Davenport Jr
01:34 09 Jan 20
If I could give 10 stars out of 5 I would!!! These guys went above and beyond to help my family out when our heating unit went out in the middle of December!!! They were on time and courteous!! I would recommend them for any needs you have for your home!!! Thanks Andrew and staff!! We are forever grateful to you!!!
Enrique Figueroa
23:55 08 Jan 20
I enjoyed Marty's visit. He got down to business and the job was completed to my satisfaction. Thanks is Marty.
Charles Putnam
23:41 08 Jan 20
David Price
17:45 08 Jan 20
Service provided was timely and exceeded expectations. The technician diagnosed the problem, provided a cost effective estimate, and then repaired my appliance quickly. The quality of work provided was outstanding.
Leo Ryan
17:10 07 Jan 20
Marty arrived on time and was very professional.answered all my questions. thanks.very pleased
jamie davenport
02:43 03 Jan 20
Everyone was very professional and cleaned the most disgusting air ducts I have ever seen. I would recommend your company to every one.
Jon Waalkes
20:22 30 Dec 19
Quick service addressing the water pressure regulator at our house!
Allen Cunningham
02:45 28 Dec 19
Jackie Pilkington
16:06 27 Dec 19
Charlie did an excellent job. He was very professional.
Jeff Feerer
02:04 24 Dec 19
Good communication from the main office all the way to James the installer. James spent considerable time and showed lots of patience in showing us how to use the smart thermostat. He worked fast but still took the time to answer all of our questions.
Susan-Lea Mueller
01:57 21 Dec 19
My husband, Charlie Skuhr, and I have been very pleased with the service provided by Intelligent Design. We have the good fortune to work with Elmo Acosta, our on-site technician. Elmo always takes the time to answer all our questions, explain what service he has provided for that visit and show/explain how to properly use our thermostats. We have confidence that our HVAC system is working as it should and providing its its best performance.
Sheree Culbertson
22:18 20 Dec 19
Marty was very pleasant and professional. He did a fantastic job. I will recommend your services to all my friends and neighbors! Thank you so much.
Bruce Thompson
14:42 20 Dec 19
Great job
Bruce Larkin
22:06 19 Dec 19
All the staff involved in the AC/gas system installation were friendly and very competent. I'm very satisfied with their work.
Dave Deschamps
17:54 19 Dec 19
Very knowledgeable and friendly
Connie Luebke
23:05 13 Dec 19
Marty is a very nice, yet professional and thorough plumber. He doesn't settle for the easy recommendation, but persists in locating the problem. It was also nice receiving notification by text message and phone call when he is on his way to the house so you aren't held hostage in your home waiting for his arrival. I highly recommend Intelligent Design for plumbing needs.
Charles Newbold
18:23 13 Dec 19
Cori was on time, courteous, and many helpful recommendations.
Miriam Harrison
04:03 13 Dec 19
Bathtub was clogged , sink as well ...called Intelligent Design. Gabe arrived and fixed it all. He was very professional and courteous. I highly recommend this company.
Vince Bartuccio
00:17 13 Dec 19
Tom Casberg
21:49 12 Dec 19
thanks to Gabe for all his hard work in finishing the kitchen faucet and disposal install. It looks great and the under sink work is clean and very neat. He also did a great job finishing up the vanity install. I've used Intelligent Design before and always go back because of their very professional service.
Veronique C
19:33 12 Dec 19
James Cavanaugh did an AMAZING JOB!!! Where all the others before him fixed the problem momentarily he DELIVERED! It was so interesting to see how his mind works ( intelligent Design for sure!) to find the ROOT of the problem...I am telling you this guy is GOLD! Ask for James Cavanaugh ...he is the best! I am blown away!
Jeff Young
01:38 12 Dec 19
Intelligent design informed me a year ago that my AC system was on its last legs. We discussed various options but I decided for some simple repair rather than replacement. At the check up getting ready for summer, sure enough the systems were really hurting. Intelligent Design worked with me on various equipment & financing options and we landed on a system that I was happy with.. That was Monday morning. By Thursday night the system was installed and the house was cool (& much quieter!).The install team was very courteous and conscientious about cleaning up after themselves.I highly recommend Intelligent Design for your Heating Ventilation and Air Conditioning needs.
David Murphy
15:26 11 Dec 19
Intelligent Design's Plumbing Tech Marty Hudecek installed a new water heater at my home and did an excellent job. He was thorough, knowledgeable and professional. He took the time to answer all my questions and instruct me on necessary operating information. Marty is a great representative for the Company.
Larry Hoyle
22:30 10 Dec 19
The quality of work was absolutely amazing. The plumbing technician Josiah, went out of his way to make sure the problem was fixed before he left. He was punctual, attentive, and very knowledgeable. We will continue to use Intelligent Design for our plumbing, air-conditioning and heating needs. This is a great company to do business with. They do not try to upsell. They are not used car sales people, they are true professionals