Sharon Belgarde
10:21 25 Jul 21
Jordan was fast, courteous, pleasant, polite and timely. Thank you!
Lora Michelle Key
20:41 23 Jul 21
Elmo is the reason I have stayed with this company for over 6 years. The company is wonderful but Elmo is just the best. They do not try to force repairs or sales but they do give you the option. I always feel better when they come to give my heating and air a time up and repair.
Shelly King
20:37 23 Jul 21
Showed up early, which was great!Professional, Friendly, and Helpful.Totally enjoyed the experience. I have no complaints.
Talib Schwartz
20:37 23 Jul 21
John Redmon
03:40 23 Jul 21
My service technician Jordan Oliver was outstanding and really went the extra mile to get our ac back up and running. He was highly professional, explained the problems so we could understand and even got us a portable ac unit to use while we waited for parts. The company as a whole was excellent in all aspects. I highly recommend them.
Henry Wallace
02:08 23 Jul 21
Great company!
Audrey Johnson
21:10 22 Jul 21
Jeremy Kleinstub
19:58 22 Jul 21
Did a great job on the plumbing thx
Cris Cisco
19:32 22 Jul 21
David Klepper
23:44 19 Jul 21
Robert Rouse
23:42 19 Jul 21
In addition to replacing my water heater, Marty installed a whole house water filtration system and was willing to do so in a more difficult way that satisfied my preference. He is knowledgeable, professional and helpful. He was happy to take the time to answer all of my questions
Kathy Branchik
21:47 19 Jul 21
Intelligent Design has the BEST service techs!
Holly Peterson
21:18 19 Jul 21
John Grounard
19:46 19 Jul 21
Todd Tracy provided me with excellent customer service in performing my summer AC maintenance. He explained everything in detail of what he did along with photos. He has extensive experience.Charlie Birdsong provided me with great customer service and high quality of work. He is an asset for Intelligent Design.Gabe Delgado did a great job in repairing our hose bib.James Cavanaugh provided me with great customer service and high quality of work. He is very knowledgeable.
Dale Tate
17:31 19 Jul 21
Gabriel extended his long day to fit me in, and unclogged my commode quickly and effortlessly. Many thanks!
Leo Mendoza
22:44 17 Jul 21
Ben Honea
00:45 16 Jul 21
Yosef Lopez
19:08 15 Jul 21
Intellegent Design was helpful and kind. All involved were a delight to work with
William Carter
18:00 15 Jul 21
Jeff Vanderford
15:54 15 Jul 21
James, with Intelligent Design, was courteous, professional, honest, and communicated well with me. We still have more work to be done, but I have every reason to believe James and ID will continue to take good care of us.
Gene O
02:54 15 Jul 21
Ron Porter
00:39 15 Jul 21
JoAnn Duncan
01:22 14 Jul 21
Very knowledgeable friendly the company has very nice pleasant people working for them
Picacho Willy
22:32 13 Jul 21
Josiah is a great listener and plumber.
Render Aggen
22:41 12 Jul 21
Nathan Arizona
19:43 12 Jul 21
Crew called to say they’d be half hour late. Arrived, wore masks and worked only in attic where HVAC Is located. Performed all maintenance in a timely manner and gave a detailed explanation of what might be necessary down the road. Friendly and professional, I have been using them for years now and highly recommend their services,
Don Hue
19:41 12 Jul 21
Shannon Todd
18:32 12 Jul 21
Always Top Notch service when it comes to these guys! James came out for my most recent inspection and was very knowledgeable about the system and was able to make appropriate recommendations at a realistic/reasonable cost. If you're looking for professionalism & consistency, this is who to call!
Terry Langford
20:58 10 Jul 21
Connie Clark
19:54 10 Jul 21
Linda Grigsby
17:27 10 Jul 21
Marty is a very nice and pleasant young man. He goes upon and beyond.
Meegan Muse
01:03 10 Jul 21
Charlie came to check on an issue with my newly installed A/C unit. He was very nice and explained what he found and what to do. He was very personable and took time to answer all my questions. I want Charlie as my service guy again in the future! 🙂
Jim Rodrigue
22:32 09 Jul 21
Chris was professional and knowledgeable. Took the time to answer all my questions. Provided multiple job quotes with several options.
Sarah De La Cruz
18:21 09 Jul 21
Technician Jordan (I think that was his name) treated us amazingly in checking our AC unit for problems. The first thing he saw when we looked at the unit was an accessory another local company had installed a few years ago and the same company had serviced the unit 1.5 months before. Jordan saw it and immediately told me there was a recall on the piece (it could catch fire). The company that installed it never even called, nor mentioned they needed to remove the piece when they were out just a few weeks earlier. I'm so thankful previous company couldn't make it out same day, and that I called Intelligent Design AC and plumbing. I already felt so much better knowing that Jordan knew his stuff, and checked everything he could to make sure our unit worked properly. I also greatly appreciated the photos on our invoice of Jordan's progress checks on our invoice. This is a great company! Give them a call!
Ron Strausbaugh
23:37 08 Jul 21
Only had them out for an estimate at this time but they were prompt and professional and informative. We will be using them to replace our hot water heater and repair our AC ducts.
Liska Langdon
00:27 08 Jul 21
They were our second opinion and thank goodness my husband heard their as on the radio!! James came out quickly and diagnosed and fixed our AC in no time!! Customer service was excellent!! We will spread the word!!!! We would absolutely use this company in the future, but hopefully we won’t have to!!! 😉
Jerome Glass
23:25 07 Jul 21
Plumbing ... diagnosed a problem with the hot water recirculators efficiently and expertly.
Timothy Auth
21:35 07 Jul 21
The technician did an excellent thorough job. He performed a fast courteous service call.
Joseph Olexa
18:14 07 Jul 21
Elizabeth Tridico
01:50 07 Jul 21
Every time we have to make a service call, we close the door on a fully repaired unit saying how glad we are that we purchased a maintenance contract from Intelligent Design.Can’t say enough good things about this team and the quality of the work they do.Charlie is so nice and helpful and professional.Thank you so much for making each experience we have with this team excelkent
ROBINM Wenzel
17:10 06 Jul 21
Tom Meconi
21:01 05 Jul 21
Great Job!
Amanda Curtis
02:29 05 Jul 21
So glad I can support a locally owned family business.
Chris Yetman
16:35 03 Jul 21
Todd was prompt, pleasant and helpful.
Penny Mack
23:05 02 Jul 21
We wanted to get an all home water softener /treatment system and had heard of the enviro system which they install. We called and they came out to talk to us about it, we decided to have it installed and they came out in very short time. Marty and his team of installers installed with minimal downtime without water. The work area was cleaned up- you wouldn’t have known anyone was here! We will definitely use Intelligent Design Air Conditioning and Plumbing again! Very reasonable too.
Paul Moore SR
18:37 01 Jul 21
Very professional, courteous and knowledgeable. Thanks
Mark Shumaker
19:37 30 Jun 21
Charlie is the best!
Andrea O
22:09 29 Jun 21
Everyone I have had the pleasure of interacting with at Intelligent design are great, professional and customer oriented. Emily at the office is always amazing to help answer the many questions I've had or get me the right person to talk to. The technicians installed the Amana unit beautifully and when above and beyond. The sales person spent so much time with me and answered all my questions. Paul and Amy were sure to register the warranty and get copies to me and make sure everything was done correctly. Tenea was an thourough technician and explained everything on how to change and care for filters to the reasons for maintanence and what they do. I really appreciated the time this company spent on gaining my confidence. My heating bill is a third of what was with my older unit to boot! Thank you everyone at Intelligent Design!
Debbra Cottrell
18:53 29 Jun 21
I highly recommend this company and their personnel. Service technicians were very knowledgeable and friendly. My a/c unit is running great. Everything and everyone is tops in my book.
Desert Springs
17:27 29 Jun 21
B Nelson
23:12 28 Jun 21
James to the rescue! He quickly diagnosed the problem and installed a new capacitor. Nice guy!
Lucy Newell
18:39 28 Jun 21
Mariano Avelarde
17:11 28 Jun 21
Technician Jordan Oliver listened to my concern with a/c and then crawled underneath home to check for issues as well as inside. Straight forward and very professional. Represented company in a super professional way. I may just have to invest in a new unit and I'm fine with that after hearing issues with my outdated unit.
Regan Banek
03:29 27 Jun 21
Dan Diffie
02:08 27 Jun 21
It was a great experience. Very friendly, and did everything they could to get us the products we needed. I hope to have a long relationship with them.
Jennifer Burgess (Corralling the Crazy)
17:45 25 Jun 21
Robert Capen
16:03 25 Jun 21
Sara Lopez
00:23 25 Jun 21
James C. was excellent, positive, and professional. He demonstrated to us what the problem was and offered his professional advice about solutions for our A/C problem. He was very kind to our family and was able to do his job independently. We recommend Intelligent Design and especially James. We've now worked with them twice and have been pleasantly surprised!
James Rhem
19:59 23 Jun 21
Jim Bowling
18:19 23 Jun 21
Theresa Cocio
18:04 21 Jun 21
dion coy
23:13 19 Jun 21
A Zubrzycki
19:20 18 Jun 21
James was prompt, efficient and professional. He was clear and articulate in describing a proposed job. The check-up done today was thorough and his expertise in our heating/cooling system was evident. I'm subscribed to ID Design's seasonal service contract and happy about it. Keep up the good work!
MaryPat Carothers
17:59 18 Jun 21
Charlie was awesome - quick, proficient and professional! We are always so happy with the service we receive from Intelligent Design!
T Cal
02:20 18 Jun 21
The tech showed up same day and fixed my issue. Honest professional that knew what he was doing.I will be a repeat customer.
AZ FPV
22:37 17 Jun 21
Had this company in the home to do an energy audit. Service was good, professional. Explained issues found and offered multiple options for correcting issues.
Paul Harrington
22:22 17 Jun 21
The technician, Todd was a pleasure to work with, in fact, he is the best by far, that I have worked with in the HVAC arena. He wanted to make sure I fully understood what he was doing & why. If I owned this company I would make sure to retain Todd as an employee. Please let Todd know know how much I was impressed with his professionalism, honesty & sincerity
Barbara Lapczynski
22:20 17 Jun 21
I purchased “The Big Deal” from Angie’s List on June 24. The deal was for air conditioning inspection, cleaning and tune-up. I chose this deal with Intelligent Design based on their history on Angie’s List.The appointment, for June 30 – 8 to 11 window, was set up the same day.The service tech called to let me know he would be at my home in about 15 minutes. (I also received a reminder call the day before.) The condition of the van and service uniform told me that this was a professional company. The tech introduced himself, Efrain, and I showed him the location of the unit.After asking me a few questions, he went right to work. When the inspection was completed, he advised me of what he had found and gave me an estimate of what the work would cost. He also talked to me about the service plans the company hand and gave me some information to look at while he proceeded to do repairs.I was very impressed with Efrain’s knowledge and friendly manner. I decided to purchase a service plan – I felt confident that this was the company I was looking for to service my unit. Intelligent Design also does plumbing, air duct cleaning and installation of new units. I look forward to working with them in the future to service my home.June 2021I called Intelligent Design because my A/C was not cooling. I got a call back from Tech Elmo Acosta and explained my situation. He arrived within an hour and quickly went to work. He found the problem and made his recommendations. Elmo is definitely a 5-Star Tech. He is professional, knowledgeable and friendly. Within an hour he had the air cooling. Buddy and I are grateful for his efficiency and easy to talk with manner. Thanks again ID for having such great employees.
Jamie Irvin
18:13 17 Jun 21
They got out here as soon as they could, and Jordan was very polite, professional and kind. He let me watch what he did so that I understood what he was looking for. The fee for coming out to perform a check was very reasonable. Thank you!
Amanda Harakal
01:49 17 Jun 21
Both techs were very sweet and great with my son and dog. Broke down my options and had someone else out same day.
Susan Luna
23:44 16 Jun 21
He was quick friendly and explained what happened and why it did.
John Crider
22:50 16 Jun 21
James came out when my AC failed to start. Instead of just replacing the start up capacitor, he checked the entire unit. Honest and friendly, he made sure we were completely taken care of. Great service.
Randy Merrill
21:22 16 Jun 21
Jordan Oliver was my technician. (Didn’t see his name listed). He was the best ever. Professional, pleasant, and courteous! Next time I need your services I will request Jordan!!
Regina Isaac
21:13 16 Jun 21
I called several other companies and Intelligent Design was the only company to answer. They had James come by and he provided excellent customer service. Very professional and provided me with lots of information to make a decision on the repair. Definitely recommend this company to anyone who wants a trustworthy and honest work completed on their home.
Dina C
20:55 16 Jun 21
James Richardson
05:31 16 Jun 21
Air conditioner is three years old and purchased from Intelligent Design. Air Conditioner quit working on 7 June. Technician came out 8 June.Air conditioner working. Air conditioner stopped working on 14 June.Technician came out 15 June and says Air conditioner working. Worked for 3 1/2 hours. Air conditioner down. Will have to call tomorrow and request service to the Air Conditioner. This is most frustrating!
CoachesKid
23:28 15 Jun 21
Vector Sucks
20:13 15 Jun 21
Standing behind their work, making things right.
Michelle Verdugo
02:30 15 Jun 21
First time with Intelligent design air-conditioning and plumbing. I was in urgent need of plumbing repairs appointment was set quickly. The employees that were assigned to us CHRIS and MARTY were not only very knowledgeable of what they do, they give best options detailed advise as to what is needed to repairs . CHRIS and MARTY were also very professional and kind. It felt good having honest hard working people come out and help when you are in urgent need of repairsI’m thankful and grateful to have met them feeling comfortable and confident calling them for help.Should I need any of the many services that Intelligent design air-conditioning and plumbing provides in the futureThank you again CHRIS and MARTY.😇❤️🙏🏻🕊
Helen Adams
19:05 14 Jun 21
Dean Wolford
18:50 14 Jun 21
Dee Norman
03:37 14 Jun 21
Honest and very nice, he told us everything and showed us the pictures of the problems. Very happy with the service and with Elmo, he is great! Bret was our sales person, listened to what we needed and gave us a good price on a new air conditioner. The installers were great, double checked everything they did and cleaned up after themselves, explained what they were doing and answered our questions. The over all experience was SUPER!We just had to have the blower fixed (6/13/21), in our old furance and Kage our service tech was great fixed it right away and now we have cool air. Thank you Kage, you are wonderful!!!!D. Norman
Ilana Adi Edelman
05:52 13 Jun 21
Really appreciate Kage coming out the same day and fixing our AC. I couldn’t be happier with the service. Very professional and timely. Thank you so much!
Charlene Hendricks
23:56 12 Jun 21
He was very knowledgeable and efficient. As well as, very personable.
Nancy Mellan
21:32 11 Jun 21
I am a repeat customer of Inteligent Design Air Conditioning. We were halving trouble getting our 2nd floor to cool. Elmo came with his assistant and assessed that there was a leak in the coil (?). while we had to wait a bit for the oart for repair to come from the manufacturer, Elmo found a temporary solution to use in the meantime. Scheduling all appointments were convenient and easy. I always find the office staff to be quite lovely. Elmo arrived promptly, was was very professional and friendly. He has serviced my ac and heating several times as we have a maintenance contract . I am just simply a big fan of this company! I highly recommend! And thank you Elmo!!
Team Crooks
18:32 11 Jun 21
If you are looking for AC/Heating in Tucson, these are the folks to call. Do yourself a favor. Call them!
Sandra C Tinsley
02:27 11 Jun 21
Gabe Delgado did a terrific job. He is knowledgeable, polite, efficient and the work done looks great. I would recommend him and Intelligent Design. Sandi
Linda Polito
00:30 11 Jun 21
Charlie knows his business and it’s very helpful in trying to solve my issues. He provides excellent service.
Butch Bryant
21:03 10 Jun 21
Eric Lawler, the Service Manager, actually responded to my call on the same day that I made the call. No other company could respond the same day! He immediately went to work and found that I had a bad compressor capacitor. He replaced that AND added a start-up kit, then washed down my coils for me (which no one had ever advised me to do regularly before). My house is now cooling down nicely! Eric offered me a 10-year maintenance plan, and with a 15 year old system, I jumped at the offer. They will check my system out twice a year, and the maintenance plan includes ALL kinds of other benefits. PLUS, he waived the cost of today's repairs with the purchase of the maintenance plan! We couldn't be happier, and when it's time to replace this system (probably sooner than later), we'll be contacting Eric again. That maintenance plan? It rolls over to our new system! Woohoo! Thank you, Intelligent Design!Didn't want to delete my previous review, but just had a (free) service call by Neal to make sure my system was up and running efficiently before we have to turn on the heat. This was a service that is included in the service plan I previously bought. Neal has only been with the company since April, but he knows his stuff, and he was super friendly. SO GLAD we found Intelligent Design! And when it's time for a new system, they will be the ONLY company we call!
Lila Berman
23:01 08 Jun 21
Scott (hope I got the name right) serviced my A/C and did a great job. He was very helpful and efficient and also explained things and offered help if I need it.Marty and his partner jetted out a very difficult drain pipe and did a great job getting my kitchen sink to work again. They were efficient, friendly and very competent in their procedures. And they cleaned up afterwards!
Joseph Callaway
22:34 08 Jun 21
Elmo is great. He always goes out of his way to be helpful and explains what he is doing. He is a team player and excellent at what he does.
Ghost Kaminski
04:22 08 Jun 21
AC had a weird break, most systems worked except the part that actually cooled the house. Everything turned on, but no cold air (No it wasn't low Freon). Kage worked it for a short while checking all the components till he found the right fault and in no time flat my 95F house was back on it's way to comfort.
AZ Desert Adventures
21:54 04 Jun 21
Sandy Elenz
19:07 03 Jun 21
Elmo and JP were very professional and courteous. They arrived earlier than the scheduled time. Received a call to advise they were on their way. I am very pleased with the work they performed.
Desi Tuey
01:03 03 Jun 21
Martin Brown
00:27 03 Jun 21
Kevin Lehman is punctual, courteous and respectful. I highly recommend him.
Judi Marro
00:02 03 Jun 21
For all of your HVAC services and plumbing needs in the Tucson area, you can rely on the experienced, certified HVAC technicians and licensed plumbers at Intelligent Design. So, why should you go with our HVAC services? Quite simply, we are proud to have won numerous awards and recognitions over the years. These include multiple Super Service Awards from Angie’s List. In addition, we are A+ rated from the Better Business Bureau (BBB). We are also a certified Rosie Partner!
Our company is veteran-owned, and all of our employees are also courteous, respectful professionals who will treat your home as if it was their own. Additionally, we are a family-oriented HVAC services organization that understands the value of hard work, integrity, and honest, transparent prices. All of our work is backed up by our ironclad guarantees, and each of our employees also knows how to get the job done right the first time.
As the No. 1 rated HVAC services provider in Southern Arizona, Intelligent Design has an abiding commitment to superior customer service. Thus, countless people in Tucson and throughout the surrounding areas have relied on us for 24/7 emergency services, system maintenance, and new installations. However, you don’t have to simply take our word for it. If you want to learn more about what makes us different, then check out what our customers have to say about us!
