peter Segal
02:30 21 Sep 21
Jordan gave us a heads up call when he was going to arrive. He was very knowledgeable, professional, honest and courteous.I would recommend Jordan and Intelligent Design with 5 stars.
sag8072
18:41 20 Sep 21
I had ID come and replace my AC unit last week, did a great job and very professional team! Today, Justin came out and inspected my water heater and system--answered lots of my questions and made great recommendations. Replaced parts of the water heater that have not been done in awhile--no SALES PITCH, but believed he offered suggestions and left it to me. Great service and very professional!
R M
18:35 18 Sep 21
Prior to my having a new system installed by ID, I had called a company that never showed up and never called to say they were not going to show up on a recent extremely hot day and night. After finding out this same company wouldn't be able to make it the second day a family friend gave us ID's name and number to which when called they sent Elmo whom was very professional and wonderful to work with. The job was done in under an hour! Having decided to install a new system I met with Stacy who is beyond belief way more knowledgeable than expected and helped to show me what options were available with no hard selling involved. Sam and Steve their installers were such a delight to work with and very professional! ID/Sam also went above and beyond to provide an AC unit for inside our home during the install for my family and pets comfort. Best service and care for customers I've seen in a very long time! Thank you to Intelligent Design and your truly remarkable staff!
Syver More
05:19 18 Sep 21
Our plumber was very professional, very knowledgeable, and managed to find an obsolete shower valve a as nd solve our plumbing problem. He did outstanding work in good time. Impressive!
Ian Tezer
22:46 17 Sep 21
I called Intelligent Design after finding them on the web. Often times as a consumer we experience a wide range of quality when calling a company on a whim without someone recommending them to us. That being said, Jordan O. was my technician for my AC maintenance visit, and I was almost floored at how excellent he was. Jordan was a pleasure to talk to, incredibly knowledgeable, explained the entire process to me as he was working through it, and left me with knowledge that I would never have received on my own. The customer service experience that Jordan provided is beyond impressive, and it left no doubt in my mind that this is the company I’ll be calling for any of my needs in their scope of service going forward.
Julie Randall
22:13 17 Sep 21
Team was on time, professional, courteous. They explained clearly what they were doing & why. Also cleaned up nicely when they left
Katie Skulkan
05:46 17 Sep 21
Jordan was efficient, and knowledgeable. He explained everything thoroughly, reviewed the pictures of our a/c unit and gave us great advice. He was honest and helpful! My mom and I are grateful for his help!
Rainy Lousuebsakul
02:13 17 Sep 21
Jordan was professional, courteous, honest, and kind. He tried to fix the ac unit; however, it will cost in the long run to fix than to replace the unit.
Jeff Crandall
17:57 16 Sep 21
Todd and Sam came today to conduct my scheduled service checkup on my Heat pump unit. They were on time, professional, and knowledgeable. Gave my system a good check, found a part that was below standards and replaced it. Left everything clean and orderly. Intelligent Design was a great choice for my HVAC requirements.
Shannon Todd
04:20 16 Sep 21
I most recently had the pleasure of meeting two of Intelligent Designs project managers - Stacey & Taylor. Both were very professional & knowledgeable & were able to provide competitive custom quotes for total system replacement for two of my clients.
Elizabeth DiGrazia
00:58 15 Sep 21
Eric Hess
19:25 14 Sep 21
Angela Bowman
18:32 14 Sep 21
Dana Espinoza
03:10 14 Sep 21
Very fast service was able to come out same evening, Todd was very knowledgeable and gave us a lot of information and was able to fix problem and gave us advice for future..
Chuck Whitney
20:13 13 Sep 21
Holly Blake
19:51 13 Sep 21
Bill Stock
16:51 10 Sep 21
Clodah Whitcomb
05:37 09 Sep 21
George Budy
16:05 08 Sep 21
Superior experience; Andrew was very informative, provided a list of heating/cooling options and encouraged us to make a selection with absolutely no sales pressure at all.The installation was accomplished on time. Dustin and his associates did a superb job in record time. We are very pleased with the results!I highly recommend Intelligent Design A/D and Heating.
Robert Weierman
19:46 07 Sep 21
Very happy. I've had other companies out to repair our mini-split in the past. Their repairs never lasted. 3 months later we had the same problem. Intelligent Design identified the actual problem and fixed it right rather than just making a temporary fix. James is very professional and fixed it right.
Laurie Cherry
18:04 03 Sep 21
Our A/C stopped working on Friday afternoon. We called ID first thing Saturday morning and they had a technician to our house by early afternoon. Todd repaired our A/C very quickly and he was pleasant and professional!
Max McConkey
22:17 01 Sep 21
Technician Rob was great: smart, personable, efficient. He identified issues that we needed to know about and was very helpful in resolving them. His was the kind of service that customers always hope for but too seldom get. I recommend them, although they ain’t cheap!
Ted Beltz
23:35 31 Aug 21
Kathy Rice
21:11 31 Aug 21
Brandon Dejuliannie
18:30 30 Aug 21
Jennie Bragdon
04:41 30 Aug 21
After a lightning strike very close to our house last night, our AC stopped working. James came this evening, at the end of his long workday, to see if he could get us up and running. He was honest, professional, and efficient. While our system was badly damaged, he was able to get us running enough for the night (and hopefully a few days), until we can make arrangements for a new system. Have used Intelligent Design a few times now, and always find them responsive, fair and honest.
Kate Jenner
23:34 25 Aug 21
Kage Moynihan was very thorough in explaining everything he saw and provided advice on what could be done and what should be done. I was very impressed with his knowledge and I would recommend him in a minute!
Rick Smith
22:14 25 Aug 21
Bruce Dunkel
22:45 24 Aug 21
Very detailed & knowledgeable analysis of our HVAC replacement needs.
Raymond Nunez
20:49 24 Aug 21
As a technician, James was very personable and took the time to explain things about the operation of the heating/AC system.
Dan Brees
22:05 23 Aug 21
Clogged trap on my AC unit was causing a minor flood. Todd was here quickly and fixed it right away. As usual with Intelligent Design Air Conditioning, Plumbing, & Solar Tucson, the customer service was fantastic
Marc Atkinson
18:00 23 Aug 21
Courteous and professional service. Respectful of other activity in the home.
Southside Church of Christ Tucson Arizona
00:02 23 Aug 21
Jordan did an excellent job. He troubleshot our issue and repaired it and tested the system multiple times to ensure the repair was good. He explained all he accomplished and how the system worked.
leewallings
19:47 21 Aug 21
Robert Hoover
19:04 20 Aug 21
Reggie Phillips came out and did an AC service on our two HVAC systems. He's done trouble shooting on our systems in the past as well. This guy is great and what a shine he gives to his company. I've had services before with other companies. Nobody dug in and did the checks and minor corrections like Reggie. I trust none other.
Bonnie Burt
00:06 20 Aug 21
Needed air conditioner tuned and ready for the heat we all know is coming, Intelligent Design installed our AC and updated our heater so six years ago, so called to have them do a health check on AC, prompt, professional and knowledgeable. Great company, veteran owned as well!
Ronald Richards
17:14 19 Aug 21
Stacy Knop was a very helpful sales agent and knowledgeable individual regarding Solar power.
John Heacock
18:46 18 Aug 21
Gabe installed water pressure regulator in a very professional and expedient manner. His work was excellent and his demeanor professional and courteous.
Juan Brandenburg
03:31 18 Aug 21
We have been working an ac issue for over a month. It’s been a struggle and frustration but their field agents have stuck with me whenever they could. We didn’t reach a riot cause to why my amana ac failed twice now but they were able to finally fix it. Thank you very much
Amber Jowders
01:01 17 Aug 21
Pamela Monke
14:30 15 Aug 21
Anthony Dilillo
19:39 14 Aug 21
Jake was just as professional as the crew that installed my AC. Very friendly an took his time to explain everything. Intelligent design is the only company I recommend to anyone with HVAC Problems.
Mylana Skinner
23:36 13 Aug 21
Todd is awesome and trustworthy. We're appreciative of his expertise.
Andrea Kroznuskie
20:14 13 Aug 21
Stacy was so great and detail oriented and is clearly very passionate about what she does. She explained things in such a clear way, and my husband and I both learned so much from her. We felt she really cared about us and our needs! Thank you for such a great experience Stacy
B. Gabrys
18:56 13 Aug 21
Their technician (Kage M.) was very informative and professional. He was able to explain the work that he was performing and responded to our request for service within 12 hours of our initial phone call for service. He had our unit repaired and working again within a hour of when he showed up. I would recommend Intelligent Design to others.
Bill Waletitsch
20:10 12 Aug 21
Marty was prompt, professional & kept me up to date on the functions of our new water heater. We’ll continue to use Intelligent Design for all of our HVAC, and plumbing needs.
Phil Laribee
19:48 12 Aug 21
Marty was great, I am looking to have a whole home water filtration system installed, he explained everything competently in a manner easily understandable. He explained all my options. Price is high and low and which he feels is best for my particular house. If you are looking to have the same filtration system installed I suggest you use Marty.
Steve Wills
01:19 12 Aug 21
All good.
Michele Stockstill
23:13 10 Aug 21
Chris has gone far and above our expectations replacing our old plumbing. He is a gentleman and very hard worker. When he comes tomorrow, I am ordering him pizza for lunch.The Stockstills
Barbara McReynolds
20:52 09 Aug 21
Cheryl L Darling
20:08 09 Aug 21
Linda Grigsby
18:06 07 Aug 21
Marty is a very nice and pleasant young man. He goes above and beyond.A/C unit went out . James the tech came out checked everything and confirm.Place a call to the officeWithin a few hours Stacy was in out home and explained every detail about a unit she thought that would fit the needs for our 40 year old home.She took her time and explain every detail, even reading the fine print.We are very please with the serves received from IDJordan was awesome. With 30 minutes after installation the system stop working. Jordan came over and show us the problem. Explain if happen again to pleas call hi and he would come back and may need to replace the pump.He has to come back and has to complete what the installer didn’t do.Very kind and knowledgeable of the AC Unit.We are so grateful for him!!!!
wayne tomison
17:37 06 Aug 21
Good folk and they do good work.
Sherrill Kay Weaver
17:19 06 Aug 21
Very polite, efficient, and thorough services!
Howard Grant
21:35 05 Aug 21
Stacy did an excellent job in explaining what ID had to offer and was very professional. Elected to go with another system based on value and ROI.
Brandon ah you
19:59 05 Aug 21
James was on time, efficiently assessed my issues and have a detailed report on exactly what needs to be fixed/ changed. I would recommend to anyone.
Ron Porter
16:45 04 Aug 21
Mari Gomez
12:26 04 Aug 21
Amby Hunt
03:03 04 Aug 21
Cris Cisco
03:22 03 Aug 21
jeremy lambert
20:29 01 Aug 21
Elmo did a thorough diagnostic and found the problem quickly with an amiable personality.
John Redmon
20:03 30 Jul 21
My service technician Jordan Oliver was outstanding and really went the extra mile to get our ac back up and running. He was highly professional, explained the problems so we could understand and even got us a portable ac unit to use while we waited for parts. The company as a whole was excellent in all aspects. I highly recommend them.
Amy Schull
00:30 30 Jul 21
Marty was very thorough and prompt! He did a great job getting our water main repaired and back up and running. The cost was very fair as well.
Helen Adams
21:47 29 Jul 21
Todd is the epitome of an HVAC professional who knows his skills and performs them to the highest standard. As a plus, he is kind to animals!
Steve Marlett
21:47 29 Jul 21
The work was done very well and punctually. We were impressed and pleased.
Jason Moyle, DC
21:30 29 Jul 21
Everyone we dealt with was very pleasant and personable. I felt like info was very honest and strait forward. Elmo is knowledgeable and just a good guy in general. Overall great experience!!!
Mike and Kristie Flamm
19:41 29 Jul 21
Donald Luke
01:09 29 Jul 21
05/31/20After calling other air conditioning service early on a Saturday, including the one I have a contract with, for emergency service, the others put me off until Monday. Intelligent Design was able to honor their 24/7 emergency service claim and within a short time, one of their technicians was at our home to check our A/C system, even though rain was imminent. Kage, the technician was personable and knowledgeable and diagnosed the issue soon and we were on our way to a resolution.Brett showed up the next day to discuss options and alternatives as our AC system was beyond economical repair at 17 years old. It's a bad time of the year for air conditioning problems but we were able to schedule a replacement of the system on the following Saturday. Installation went smooth and the only thing that remained was finishing up with a duct sealing treatment. Today, Saturday 6/13/20 Lo(retta) Hinojos and crew arrived on time and worked quick to complete the duct sealing. I appreciate the professionalism of all employees and staff members I had contact with. The system is working well and should be good for a long time. Thank You8/20/20Condensate drain running through the slab got plugged up and I didn't have the right tools to purge the line. Sensor in the unit shut down the HVAC until the drain obstruction could be cleared. Kage was dispatched to take care of our problem. He was working another job and kept us posted on his arrival time. Kage arrived and was able to get the drain cleared out. Kage is a good guy and gets the job done
Caroline Rodriguez
23:46 28 Jul 21
Charlie Birdsong was professional and kind. He did the job fast. I highly recommend for all your ac needs!
Michael Sarras
00:00 27 Jul 21
Tucson Denise
22:26 26 Jul 21
Intelligent Design technician, Scott, called 15 minutes prior to his arrival for a routine maintenance visit. He arrived on time and quickly started working. He explained what he was doing and why - very good communication. He stated the 'readings' on the system were at the upper limits of normal and proceeded to identify a capacitor that needed to be replaced - under warranty, no charge. After that replacement he verified the AC was working and had an acceptable temperature differential between outside and what was coming in the vents. He asked about the air filter - not all the techs ask. We had changed it last week.He was very knowledgeable, efficient, courteous, helpful, and friendly. Thank you!
Sharon Belgarde
10:21 25 Jul 21
Jordan was fast, courteous, pleasant, polite and timely. Thank you!
Lora Michelle Key
20:41 23 Jul 21
Elmo is the reason I have stayed with this company for over 6 years. The company is wonderful but Elmo is just the best. They do not try to force repairs or sales but they do give you the option. I always feel better when they come to give my heating and air a time up and repair.
Shelly King
20:37 23 Jul 21
Showed up early, which was great!Professional, Friendly, and Helpful.Totally enjoyed the experience. I have no complaints.
Talib Schwartz
20:37 23 Jul 21
Henry Wallace
02:08 23 Jul 21
Great company!
Audrey Johnson
21:10 22 Jul 21
Jeremy Kleinstub
19:58 22 Jul 21
Did a great job on the plumbing thx
David Klepper
23:44 19 Jul 21
Robert Rouse
23:42 19 Jul 21
In addition to replacing my water heater, Marty installed a whole house water filtration system and was willing to do so in a more difficult way that satisfied my preference. He is knowledgeable, professional and helpful. He was happy to take the time to answer all of my questions
Kathy Branchik
21:47 19 Jul 21
Intelligent Design has the BEST service techs!
Holly Peterson
21:18 19 Jul 21
John Grounard
19:46 19 Jul 21
Todd Tracy provided me with excellent customer service in performing my summer AC maintenance. He explained everything in detail of what he did along with photos. He has extensive experience.Charlie Birdsong provided me with great customer service and high quality of work. He is an asset for Intelligent Design.Gabe Delgado did a great job in repairing our hose bib.James Cavanaugh provided me with great customer service and high quality of work. He is very knowledgeable.
Dale Tate
17:31 19 Jul 21
Gabriel extended his long day to fit me in, and unclogged my commode quickly and effortlessly. Many thanks!
Leo Mendoza
22:44 17 Jul 21
Ben Honea
00:45 16 Jul 21
Yosef Lopez
19:08 15 Jul 21
Intellegent Design was helpful and kind. All involved were a delight to work with
William Carter
18:00 15 Jul 21
Jeff Vanderford
15:54 15 Jul 21
James, with Intelligent Design, was courteous, professional, honest, and communicated well with me. We still have more work to be done, but I have every reason to believe James and ID will continue to take good care of us.
Gene O
02:54 15 Jul 21
JoAnn Duncan
01:22 14 Jul 21
Very knowledgeable friendly the company has very nice pleasant people working for them
Picacho Willy
22:32 13 Jul 21
Josiah is a great listener and plumber.
Nathan Arizona
19:43 12 Jul 21
Crew called to say they’d be half hour late. Arrived, wore masks and worked only in attic where HVAC Is located. Performed all maintenance in a timely manner and gave a detailed explanation of what might be necessary down the road. Friendly and professional, I have been using them for years now and highly recommend their services,
Don Hue
19:41 12 Jul 21
Terry Langford
20:58 10 Jul 21
Connie Clark
19:54 10 Jul 21
Meegan Muse
01:03 10 Jul 21
Charlie came to check on an issue with my newly installed A/C unit. He was very nice and explained what he found and what to do. He was very personable and took time to answer all my questions. I want Charlie as my service guy again in the future! 🙂
Jim Rodrigue
22:32 09 Jul 21
Chris was professional and knowledgeable. Took the time to answer all my questions. Provided multiple job quotes with several options.
For all of your HVAC services and plumbing needs in the Tucson area, you can rely on the experienced, certified HVAC technicians and licensed plumbers at Intelligent Design. So, why should you go with our HVAC services? Quite simply, we are proud to have won numerous awards and recognitions over the years. These include multiple Super Service Awards from Angie’s List. In addition, we are A+ rated from the Better Business Bureau (BBB). We are also a certified Rosie Partner!
Our company is veteran-owned, and all of our employees are also courteous, respectful professionals who will treat your home as if it was their own. Additionally, we are a family-oriented HVAC services organization that understands the value of hard work, integrity, and honest, transparent prices. All of our work is backed up by our ironclad guarantees, and each of our employees also knows how to get the job done right the first time.
As the No. 1 rated HVAC services provider in Southern Arizona, Intelligent Design has an abiding commitment to superior customer service. Thus, countless people in Tucson and throughout the surrounding areas have relied on us for 24/7 emergency services, system maintenance, and new installations. However, you don’t have to simply take our word for it. If you want to learn more about what makes us different, then check out what our customers have to say about us!