Great and fast service.Long time customer, Highly recommend Intel. Design.Thanks
I contacted Intelligent Design for a plumbing problem for which Jared Smith did a complete assessment of all four bathrooms. A couple days later, I lost the hot water from one of the water heaters and Jared returned to discover a complete failure of the original recirculating pump. Today he did a beautiful job installing a new pump and I'm so delighted to have found someone I can trust to handle plumbing problems when they occur. He's also coming back soon to replace a faucet for me, and I shall be happy to recommend both Jared himself, and the Intelligent Design people for great service!
Justin has fixed plumbing problems for me several times. He’s always responsive, knowledgeable, and I can depend on him to do an excellent job.
Our problem was a leaking shower. Wes replace the old valve and return everything in immaculate condition. He checked the water pressure to make sure it was correct. He was extremely thorough and very well mannered.
Justin fixed our faulty shower faucet handle, replacing the internal hot water/cold water cartridge.He was very professional and knew exactly what needed to be done. He provided exceptional service .
Team was on time, professional, courteous. They explained clearly what they were doing & why. Also cleaned up nicely when they left
Plumbing issue. Low water pressure in half of the house. He quickly cleared the pipes and got the water flowing properly.
Wes — formerly with Wood’s Plumbing—was the plumber who serviced my water problem. He was very professional and efficient. He also has great communication skills and explained in a way I could understand what had happened with my toilet. I would highly recommend this company.
The plumber, Chris, was so helpful. I had an old water softener leaking. Chris turned off the leak and rerouted my water to my house. At my request he gave me an estimate for a new water treatment system. When I told him I would be talking to another company this week, he was very professional and commented that they were a respected company. The other company gave me the option to lease a system, rather that buy one. This worked better for me to pay a monthly fee. When I called Intelligent Design to let them know I would not be using their services, they were very gracious. When my hot water heater, croaks, however, I will call them to replace it. BTW they did not charge me for Chris' services. They are just an all around class act.
Great customer service, and very polite and courteous staff.
This company lives up to their reputation. From beginning to end they were knowledgeable, thorough, professional and all around pleasant to have in our home. We love the even heating and cooling of our new heat pump. I highly recommend Andrew Dobbins and his crew!
Zach was extremely detailed and knowledgeable. I feel confident with the system designed for our home.We have faith that Intelligent Design will provide the best maintenance care for our new system for years to come.
Repaired garbage disposaal "Did quik job, arrived on time and was pleasant
Plumbing issue, well solved
Marty Arvayo and his helper are very knowledgeable, professional, veryrespectable techs. I highly recommend these persons and their company to anyone needing Hot Water heater repair or replacement
Justin did an amazing job. Paid attention to every little detail. Excellent job. Thank you.
JP responded quickly, investigated thoroughly and found and fixed the problem. He kept us informed throughout, explained everything and worked within our constraints and desires. The AC is draining properly and cooling well. He was very helpful. We have used Intelligent Design several times and always been satisfied. We will use them again, and recommend them.
Brian was prompt, professional and took time to explain. Unfortunately doesn't make sense to repair our dinosaur, so getting a system bid from them.
James did an excellent job, as usual, performing the installation of new kitchen faucet.
Kenny is honest professional technician. My tenant called for the A/C was not cooling. Kenny checked the the system throughly and found everything was working properly. The problem was impacted filter causing coil to freeze. All what needed a new filter. I do appreciate his honesty to tell the issue was that simple. I used Intelligent Design before and I was happy with their work, and I will ask for their service again.Farid
Johnathan was the service tech today. He came out to respond to a noise from the fan motor. Diagnosed the issue, called to check on the replacement part & kept me informed each step of the way. Once he returned he installed the new part & right now our system is back to working well again.
Justin and ID were fantastic. I couldn’t be more pleased with their services. I would highly recommend ID to anyone for any problem big or small!
My AC went out. I tried everything to get it to work and I.D. came by got it done! The technician was kind, curious and friendly. He made things look easy and wasn't here long. Well done Kenny!!👍👍
Service was provided as scheduled for the correct date and time. Technician was informative, thorough, completed the work in a timely manner and gave a detailed report of the current status and recommendations. He was very polite and conversed well during his work. I was pleased with the service call and look forward to doing business with Intelligent in the future.
Very quick repair. System now works perfectly!
We were having some trouble getting cool air from our ac system. We called Intelligent Design and within the hour they had a tech at our front door. He was able to diagnose the problem quickly and offer a few options to get us cooling again. We decided to go with the quickest option to cool the house down and also asked for a quote on a new system. We are happy to say that they were able to get our old system cooling again and have scheduled us for an installation of a new, energy efficient ac unit next week. They have been great with communication and follow through.
We have been a customer of Intelligent Design for 8 years, they are extremely responsive and all the technicians we have had service our units have been very professional.
Always great service, prompt.
Our service technician JP was awesome!! He showed up very quickly and had our AC repaired in no time. JP ROCKS!!!
Chris and Brandon were outstanding!!
I highly recommend this group.
Micheal Matthews was thorough, professional and extremely helpful. A coworker, Alex Torres was equally timely and efficient. I would recommend this company.
Very happy. I've had other companies out to repair our mini-split in the past. Their repairs never lasted. 3 months later we had the same problem. Intelligent Design identified the actual problem and fixed it right rather than just making a temporary fix. James is very professional and fixed it right.
Kenny was fantastic. Thorough and very knowledgeable. It is obvious he takes such pride in his work. Highly recommend, without any question.
Had systems evaluated because one was not coolingOne unit is in sad shape, other OK
They were very polite.He knew what he was talking about.Courteous well groom gentlemen
Great service and response time.
Everyone at this company is lovely. From Zack to Jared to Justin to Rufus to Marty every single person I have dealt with, including the very nice ladies who answer the phones, has been wonderful. They do great work. Every technician is professional and polite. I would not deal with any other company for my plumbing needs. I definitely trust them to do the work and do it right.
I had water leaking from a light in the ceiling in my laundry room. I was frantic. I called and was pleased to be taken care of quickly. Wes was wonderful. I am very happy.
We hired Intelligent for a plumbing emergency - sewer water was all over the house, and we were panicked. We got several quotes and what we liked about Intelligent Design was their honesty in terms of what needed to be done ASAP vs what would be a problem down the line, vs what would be a nice to have. We have cast iron pipes that were over 50 years old, and it's expensive to have them resleeved, so we appreciated the honesty, rather than other companies trying to sell us on doing everything now. CHRIS, the manager on our project, WAS AWESOME!!! He was honest, smart, laid out the situation and options clearly, and we felt we were making the best decisions for our budget and our house. His team was just great - good energy, and care about the job they do. One guy they call the "gopher" because his specialty was tunneling into small spaces - it's funny, yes, but this man saved us from ripping up a bathroom floor by tunneling from the hallway. PRO TEAM. I gave them a tough deadline to meet, because I had guests coming in, and they worked till 10:30pm to make sure they met the timeline, with time to spare. I couldn't recommend them more - trustworthy guys.
The serviceman was prompt and professional and knowledgeable in his field. He went above and beyond to meet our needs and was able to show us the problem quickly and offer a reasonable quote for repair.
JP was on time, courteous, helpful and very knowledgeable. Five star service!
Second experience with these guys; honest, professional, and reliable service. Our technician Brian saved us lots of money on unnecessary repairs based on the advice of the "other" guys. -happy, satisfied customer
Wes did a very professional job installing the plumbing for a sink in my garage.
Justin is knowledgeable and professional! He is our preference when it comes to Plumbing issues.
Had damage most likely from lightning storm. Kenny the technician was able to determine the problem, order and install the parts. He was pleasant and professional. Great job.
JP was on time and very pleasant
We can't recommend Intelligent Design highly enough! From the design and installation of our new air conditioning system through our routine maintenance program all of the folks have been highly professional and a pleasure to work with (special thanks to Paul, James and Sam). We have a great system and a company we will will trust with tremendous confidence. Five stars all the way around!
I am very pleased with the services provided by him. He is thorough, very considerate and patient with any questions I ask. Doesn’t just rush in and out and goes above and beyond the norm. Very happy to have him as a great technician!
Jonathan was on time, knowledgable, and efficient in his approach to repairing the problems with my air conditioner. He was friendly, courteous and answered all my questions thoroughly.
The company phone representative was very respectful and responsive to my air conditioning problem. I had a competitor who offered a special maintenance price come out the day before and after service, my unit did not work. Intelligent Design came out the same day and accommodated my work schedule. Jonathon was Respectful, Knowledgeable, and Quick to find the issues. Thank you Johnathon, it can be difficult to trust a new company but you made it easy.
Dylan is a pleasure to deal with. He is punctual, knowledgeable, thorough, and courteous.
Chris Mayfield provided exceptional customer service. He is extremely knowledgeable.Todd Tracy provided me with excellent customer service in performing my summer AC maintenance. He explained everything in detail of what he did along with photos. He has extensive experience.Charlie Birdsong provided me with great customer service and high quality of work. He is an asset for Intelligent Design.Gabe Delgado did a great job in repairing our hose bib.James Cavanaugh provided me with great customer service and high quality of work. He is very knowledgeable.Sam Tolley just did a semi-annual maintenace on my HVAC unit. He did a great job. He showed me photos and explained in detail what he did.
Jonathan was prompt, courteous and did a nice job with maintenance. He suggested a surge protector, which made sense. He also removed the old filter. We will definitely use Intelligent Design again.
Justin and Rufus repaired a broken water main. They were very thorough, polite, friendly and knowledgeable. He explained what he was going to do and the materials he was going to use. His time frame was spot on. Great customer service.
This is the 2nd time we used Intelligent Design. They are truly amazing. Jared was on time and accommodating when I had to reschedule at the last minute (my fault.) Jared came back and quickly assessed and fixed the leak. Everyone at the office is super friendly and helpful. I would recommend them to anyone looking for any of their services.
Fantastic group, very reliable and trustworthy. Cannot recommend enough.
They were on time, courteous, professional, and did a good job. I will call them back next time I need help.
This is the second time I have used Intelligent. They are amazing today Johnathan was our technician. He was very professional and didn't up-sale anything. He got our A/C back up and running quickly. They are definitely my new HVAC company!
Very impressed with this company that did an excellent job with a major sewage blockage. Chris and Marty and their whole team were very knowledgeable and diligent in getting the job done. They were very professional and pleasant to work with. We highly recommend their services.
Jordan is always informative about the task he's performing. Consistent & conscientious, very polite young man. Always on time.
On time,very professional. Answer all my questions.
JP did a great job, he was friendly and professional. We are happy and appreciative of the service provided!
JP WAS GREAT! FIXED IT RIGHT UP AND ANSWERED ALL MY QUESTIOBS!
Taylor Owen was very knowledgeable and really walked us through the whole HVAC replacement process and helped us choose the right system for our home. He was very friendly and professional can’t say enough good things about him. I will recommend Intelligent Design to all my friends and family.
Late evening a/c stopped working. Intelligent Design arrived quickly, diagnosed quickly, repaired quickly. Great people, great service!
Wes was excellent plumber. Explained what problem was with leak under kitchen sink
Team of James n Mark were great!!! Knowledgeable n efficient n trust worthy!
Jordan is an outstanding tech!! He is personable, thorough in his work, well versed in all aspects of AC, extremely knowledgeable and very good at explaining his findings without being "techie". We thoroughly enjoyed having him doing the maintenance service on our 2 systems. ✝️🇺🇸✝️🇺🇸🏜😎
Jake was very professional and very informative about my ducks and my heater system my air condition I would recommend him to anyone very well done thank you Jake Middleton
Dylan came and did a great plumbing task. Very happy with the new owner.
Because of a mold problem, my HVAC required installation of a UV whole-house purifier. It was installed by Mark Mendoza, about whom I have only positive things to say. He was polite, hard-working, neat and clean, and spent lots of time accomplishing the job. Poor man - he had to drive across town to obtain a second purifier system when the first one's bulb didn't work. That trip required a long drive to and from my house and which, coupled with the dreadful heat and humidity outside and Tucson traffic, could not have been easy to contend with. However, everything was wrapped up without delay, and I so appreciate everything he did, all of it with a terrific attitude and attention to detail. Thanks so much.
The AC that I had purchased from Intelligent Design stopped cooling last night. I called and a service technician was sent out. He checked out the system and the only issue he could find was a required critical software update was needed so he completed that and then stayed around until the system had run a good 15 minutes so he could do a few more tests to verify everything was good. They are always friendly and helpful. I recommend their service.
Westley knew exactly how to repair my plumbing issue, explained the work, and efficiently completed the repairs.
Sammy was great. He was so friendly and helpful. Your guys work hard. I will tell people about your company.
08/042022. Very congenial.Assisted Suntrac with repair of sun tracking sysytem. 09/20/2021 Scott was fantastic and explained why we should have plenum sealed and blower fan and A frame could cleaned for lower bills and longer parts life. Very friendly and polite and answered all of my questions.Jake was very very congenial. I Expresed interest in how things work and tips. Provided the right amount of info in terms I could understand. Thank u Jake. 3/5/2019 Kevin was fast congenial and answered all my questions Abt low pressure switch replacement. Excellent on time service. Ditto for care service call by Josh 5/13/2019. 12/19/2019 Elmo was terrific and answered all of my questions. Very very courteous and friendly. Thank you
Our plumber Justin was very professional, very knowledgeable, and installed our new kitchen faucet, sink and all the plumbing. He did outstanding work in good time. Impressive!
Trey is very trustworthy.
Careful inspection and explanation.
They installed an ac for our condo. Being honest, the install was good but there was an issue with the wiring. James was able to come out and figure out the issue quickly and relayed the fix higher up so that the problem could be addressed company wide. Thank you.
After a frustrating experience with an unnamed home warranty company that I have since canceled intelligent design came to the rescue. I left them an email at 9 o’clock in the evening and received a phone call back within 15 minutes. They came out quickly gave me an honest estimate did all the repairs in a timely manner, and had a smile on their face the whole time. I cannot recommend intelligent design enough. Five stars all the way around
Jordon provided excellent customer service-gave step by step information as to process, kept me informed and provided photos of completed work and accommodated my schedule so I could continue working. Thank you Jordon!
This was the best plumbing experience have ever had!!!! The 2 technicians were professional and smart and amazing.
Michael was the ultimate in customer service! He's the main reason we are going to use Intelligent Design.
Amazing company came out on a Saturday within 2 hours of my AC not working. Diagnose the problem and got it up and running in less than an hour. Would highly recommend to family or friends👍
Great job! JP came and fixed a wiring problem caused by a previous contractors bad installation
You guys are awesome! Came quickly and James us so very dedicated and knowledgeable. I was so happy to see him today and he fixed my problem very quickly.
Technician Erick is the best AC person. He knows exactly what he is doing. Everyone was always on time, polite, respectful and even cleaned up After the job. Entire company is the best I have worked with (and have had many). I even referred them to my parents. Also use them for plumbing, electrical, etc.. It is cool and comfortable in my home now. Do yourself a break and call them. You won’t be sorry.
Great Service, super professional, loved that they explain step by step and give you the best option that suits your home. Very friendly and fast response.
The intelligent design rep who assisted me with my new home air inspection was very very helpful during his first check. He told me everything I needed to do and where to buy what I needed and sure enough we passed Inspection on the second visit. He was also very professional and had a great attitude while doing his job! Thank you for the great service!!
Great company people that really care very professional and outstanding quality of work
Jonathan came out for my yearly inspection of my AC. He was very professional by calling before he arrived and checked all areas in the house. He also recommended a surge protector for the unit. He had it in his truck so was able to install at the time of service. I was pleasantly surprised at his ability to be efficient to make sure everything worked properly. He explained everything well to me and took the worry away. He was able to do all these things within an hour. One of the best costumer service I have had at my house.
Called Intelligent Design for ac repair and were thrilled with the service we had. They assessed the state of our ac unit and quickly determined the issue. We had them fix the ac, which they did the same day, and also asked for a quote for a new ac installation. Taylor provided us with a through quote and detailed the pricing options available to us. Since our ac unit was over 15 years old we decided to go ahead with the new install and also added the optional solar ac component. This was the best decision we ever made. The new unit cools the house evenly without turning on and off all the time. Our bills are actually lower since the new ac runs more efficiently with the help of the solar ac. We also got a great warranty and maintenance plan to make sure we were covered. We would definitely recommend Intelligent Design to anyone in Tucson who needs their ac repaired or replaced. Thanks Taylor!
Drain cleaning Air conditioners in my neighborhood drain into bathroom sinks. My neighbor had his clog and another company convinced him to pay $3500 to clean it to the road. Dylan came cleaned the trap and said that should do it and it did. Cost $129. I am very happy with this companyWe bought a new air conditioner 5 years ago from them for a prior house and were pleased with the results
A very personable young man, very knowledgeable. Explained everything that he did. Efficient. Courteous. Respectful.
Very professional, prompt and polite. Got my AC running quickly.
James was wonderful. I had the privilege of having service done by Jake and Trey in the past, and James was just as great as they were. My AC had stopped working suddenly and my house was up to 90 degrees at the point James arrived, and he had my AC diagnosed and fixed in 5 minutes. He was kind, professional, and answered all my questions. Crystal (dispatch) and Amy (accounting) were also kind in their handling of my situation, which I truly appreciated. My experience with Intelligent Design has always been so positive, and I will continue to use their services when I need them. Thank you to all of you for being a company that has integrity and values true customer service. It has not gone unnoticed!
Prompt response! Called ahead before arriving. Friendly, good service.
Prompt, professional service. Will recommend this company.
Intelligent Design has been our provider for many years. Their technicians are knowledgeable, professional and courteous.
I used Intelligent Design to replace an inferior system installed new by my house builder. Overall, highly recommend them. Extremely impressed with one of their personnel in particular, Sammy Davis. Cannot say enough positive things about his work ethic or professionalism.
Had a leak in the attic, started calling in an emergency...first place I called couldn't make it out and the first recommendation was Intelligent Design. I called, someone answered immediately and put my job on priority. Justin was at my door within an hour. Justin not only took his time and came up with amazing solutions, he friendly, understanding and provided the expertise I needed. He didn't just fix the leak, he went above and beyond to diagnose, offer solutions and fixed everything perfectly, up to code with no rush at all. Service was amazing! Highly recommend!!
James, the tech who came to our home, was professional, courteous, kind, and thoroughly explained what needed to be fixed as well as letting me know about the one-year DCM plan. I felt comfortable and informed, and James was an all-around likeable guy. I did sign up for their one-year DCM plan and feel confident that my home is in great hands. Veteran-owned!
Jonathan was very knowledgeable
Johnathan and Taylor were terrific. They helped out the best they could.
Jonathan just came and installed a new thermostat for us. He is such an asset to this business. He was on time, extremely courteous, worked hard and was very thoughtful and aware of respecting our home. He took as much time as we needed going over the new features and making sure everything was set up as we wanted. I would absolutely recommend this company based on our service from Jonathan, he was great!
Thank you Sammy and Alex, good job. Great people!
Justin replaced our garbage disposal and made some improvements to our under sink area. He was professional and personable and did a great job.
We had a new water filtration and softening system installed. Company was responsive to our questions, quick and professional during every visit.
We called in the morning for an appt because our ac went out the night before and they worked us in that afternoon. Jonathan called before he came. He explained everything and took pictures as he was doing it to show me .He even took time to explain everything again to my husband on the phone . Jonathon showed me the bad part on the ac and how it affected it not working. He offered the membership service plan but was not overbearing trying to sell it .E)pven though it was 6 pm , Jonathon did not rush his work or his explanations . He presented himself very professional, down to earth and let his personality shine through . Highly recommend Intelligent Design and Jonathon .
Professional and Polite.Inspection and addressed concerns of Amana 16 SEER HVAC system.
Bad thermostat. Came out same day and replaced
The company was responsive to my needs. The technician, Michael, communicated well, explaining and showing me what is wrong with my AC unit, and demonstrated the problem was fixed after replacing a bad part. He was knowledgeable and answered my questions. He was professional and thorough.
These guys have been amazing to me. Very kind and personable
Chris & Marty were great through this process. Excellent service as always👏
I had a major water leak that necessitated cutting off my entire water supply. The temperature was over 100F and I cool with an evaporative cooler, which then had no water supply. Other companies I called could not come right away, but Intelligent Design said they would come the same day.My repairman, Justin, showed up on time, and completed the job quickly. He is a professional with a warm friendly personality. I highly recommend both Justin and Intelligent Design!
Great business! Everyone is kind and professional, they take time to explain things, and give reasonable quotes with detailed explanation
Todd was very friendly, patient and diligent. He was on time and completed the repair quickly and cleanly.
I had my new ac unit installed today from Intelligent Design, and Sammy was soooo nice. My 10 year old son was worried that he wasn't drinking enough water so kept shoving water bottles at him all day. Lol. Knew what he was doing and got everything done under the amount of time I was quoted. But, sad to say,an hour after he installed the unit, it stopped working...so Todd came out to see what was going on. Todd was extremely friendly, knowledgeable, and all around an awesome man! Even my dog and kittens loved him. If I could have one Technician come out whenever I had questions or any kind of issue, Id want Todd. Can I put him on speed dial?
Both kitchen and bathroom drains were cleaned out, new facets put on bathroom sink and new spigot installed in backyard. It’s so nice to have everything working again, no more clogged drains or leaky spigot.
James has always quickly identified the problem and then clearly explains and shows me so I understand. Then he advices me on the options for resolving the problem.
Kevin was friendly and professional, everything was explained carefully and clearly, This was a follow up service call and it was completed efficiently
JP and Mark were professional and as far as I can tell, did an excellent job repairing my AC. It was a hot grueling day for them but they got it done without complaint. Thank you!