Paul Harrington
16:23 30 Nov 21
The technician, Todd was a pleasure to work with, in fact, he is the best by far, that I have worked with in the HVAC arena. He wanted to make sure I fully understood what he was doing & why. If I owned this company I would make sure to retain Todd as an employee. Please let Todd know know how much I was impressed with his professionalism, honesty & sincerity
Gary Kimball
04:14 30 Nov 21
Anthony Allen
01:21 30 Nov 21
kelly beasley
18:24 29 Nov 21
Stacy KNEW her stuff, took three hours with us, and was so professional. I didn’t use the company, as they were priced higher than my price point, but they were on it in all levels.
bill dowdall
20:57 23 Nov 21
Jake is my representative. He is very competent and thorough as well as being very personable. I highly recommend this company.
Charlene Hendricks
19:53 23 Nov 21
He was very knowledgeable and efficient. As well as, very personable.
Frank
16:42 23 Nov 21
I had a seasonal check on my system done and found that a new filter kit was needed. This needed to be ordered and since it was not immediately needed we picked a date 2 weeks out for installation. JP arrived on the scheduled date and time, did the installation and I was able to continue my day. I did NOT have to wait around the entire day. Installation was quick and efficient. It was a pleasure to work with JP. Highly recommended!
Jayme Gonzalez
22:14 22 Nov 21
Gina Carlos
18:57 21 Nov 21
Niagara Testing West
18:33 19 Nov 21
Peter Walts
18:05 19 Nov 21
First experience was for an estimate which was thorough and very professional
Susan Kitzrow
17:02 19 Nov 21
Desi Tuey
00:52 19 Nov 21
Nameless Servant
21:35 18 Nov 21
Best company ever! Great work, highly suggest!
Dana D
13:59 17 Nov 21
Alicia Jackson
18:28 16 Nov 21
Tom Meconi
18:13 16 Nov 21
Great Job!.
D B
02:51 14 Nov 21
Fast and efficient!
Tracey Roberts
19:50 12 Nov 21
Kage once again performed his job with the utmost courtesy and professionalism. He continually if I had any questions and answered the one I did have. He advised me what he was doing every step of the way. I look forward to seeing him any time my A/C needs maintenance or repair.
John Kiber
18:34 12 Nov 21
Chris was very informed and professional. It was a pleasure working with him on multiple plumbing issues that he resolved. He was friendly and helpful. I intend to continue to use intelligence design for all of my homes relevant maintenance, etc.
M Pagan
18:06 12 Nov 21
Very professional and knowledgeable. Very helpful, service was quick and informative. Would highly recommend.
Patricia Desai
04:37 11 Nov 21
Shawn arrived and very quickly solved our problem, apologized for the inconvenience, and assured us of continuing support. Could not have asked for more.
B. Smith
21:38 10 Nov 21
One can feel confident that Intelligent Design will stand behind their work and be dependable in every way. Chris from the plumbing division just installed a whole house water filtration and conditioning system for me. He was knowledgeable, courteous, timely and very professional.
lawrence simonsen
14:01 10 Nov 21
Sandra Abbott
23:56 08 Nov 21
Angela Bhalla
21:34 05 Nov 21
Joan Devine
17:46 05 Nov 21
Bravo
Glenn Hechler
17:27 05 Nov 21
Their policy towards customer care is remarkable. We are in it for the long term and they are providing us great value in our new AC and heating system.
Robert Hoover
20:20 04 Nov 21
Jordan came out to do our heater service and fix one of the furnaces. Yet again, perfect. Friendly, efficient, very knowledgeable and he cares. Nothing short of magnificent…again for Jordan and Intelligent Design. company! Other companies could learn a lot from this company’s business model. They know how to make customers happy and keep their loyalty.
Tom Deakin
19:09 04 Nov 21
Always a great company to work with. Always satisfied.
Rick Silcock
18:27 04 Nov 21
Leontine Painter
16:50 04 Nov 21
M Elefant
16:27 04 Nov 21
Mandy Cruz
03:30 04 Nov 21
I panicked today when water started coming up through my floorboards! I found Intelligent Design via Google and their reviews were good, so I called. Justin was here two hours later and my water heater had been replaced and put up to code within hours. Justin explained everything to me; he was very nice and patient with me. He made me feel like me and my family were important; worthy of his time even though it would take him late into the evening. I am so grateful for the new water heater and outstanding service!
Kai Holck
22:46 03 Nov 21
Friendly and professional. We renewed our membership on the 2 year plan due to the customer service of this company.
Kimberley Lee
22:20 03 Nov 21
Mike Treanor
22:48 02 Nov 21
Elmo is a great person! Very professional and courteous. He is a great asset to your company!His assistant Sam was also here and would highly recommend both of these individuals for your service and support needs.
Darlene Peterson
01:00 02 Nov 21
Tom Moga
02:45 31 Oct 21
Patrick Compton
00:57 30 Oct 21
Todd was very friendly and knowledgeable. He did a thorough job and we were very pleased with his service.
Alfred Ortiz
18:29 29 Oct 21
Excellent, quality service and true professionalism, I couldn’t ask for more!! The service performed most recently was a yearly plumbing inspection and filter change out on our water filtration system. Chris was thorough and professional throughout and clear on findings from the inspection. This is the best company I’ve ever dealt with and I trust them with all my HVAC and plumbing needs.
Ted Roberts
18:17 28 Oct 21
Two very personable young men, efficient, knowledgeable, capable.
Sean Madden
14:40 28 Oct 21
Angela Bohlmann
03:49 27 Oct 21
Veronica Hirsch
20:05 26 Oct 21
Justin patiently explained my options and completed the work on time as promised. Thank you!
Ron Buck
19:14 26 Oct 21
Shawn Mahoney
23:20 22 Oct 21
Honest, friendly and very knowledgeable. Elmo is great! I would like to have him for our HVAC needs for many years to come.
Chris Garcia
21:18 22 Oct 21
Old Chicago
22:55 21 Oct 21
Professional and Polite.
Laura Lee
13:33 21 Oct 21
Michael Tannenbaum
21:09 20 Oct 21
James did an incredible job of diagnosing HVAC problems. He is knowledgeable, professional and analytical. He always explains what the problems are and always shows and demonstrates failed parts.
Michele DiMaggio
19:47 20 Oct 21
Karen
20:00 18 Oct 21
Technician was very thorough, knowledgeable and professional. Great customer service.
Amby Hunt
04:17 17 Oct 21
Bob Venekamp
22:07 15 Oct 21
Professional as always. Great company
Don Swanson
19:51 15 Oct 21
Chris and Jarred did an excellent job. Given the short work they made of it, I would question the estimate but wouldn't hesitate to have them back for more work.
R M
22:00 14 Oct 21
Prior to my having a new system installed by ID, I had called a company that never showed up and never called to say they were not going to show up on a recent extremely hot day and night. After finding out this same company wouldn't be able to make it the second day a family friend gave us ID's name and number to which when called they sent Elmo whom was very professional and wonderful to work with. The job was done in under an hour! Having decided to install a new system I met with Stacy who is beyond belief way more knowledgeable than expected and helped to show me what options were available with no hard selling involved. Sam and Steve their installers were such a delight to work with and very professional! ID/Sam also went above and beyond to provide an AC unit for inside our home during the install for my family and pets comfort. Best service and care for customers I've seen in a very long time! Thank you to Intelligent Design and your truly remarkable staff!
Karen Brungardt
17:25 14 Oct 21
Furnace check done and Jordan was polite, professional, and friendly.
Buster Kinyon
19:33 13 Oct 21
Excellent! Both girls worked hard and answered any questions.
Jim Domalski
18:52 13 Oct 21
Great job. Thoroughly explained what was needed
Doug Richmond
19:31 12 Oct 21
Gerald Travers
05:12 12 Oct 21
Charlie solved and fixed the problem quickly!
Lance Harding
11:48 09 Oct 21
Had the Amana split system installed and very happy with my decision to go with Intelligent Design. I was looking at someone else to do it for cheaper but in the end this was the right decision. The peace of mind of having a 99 year warranty is great and worth the money. Intelligent Design made the process very simple and very quick within a week of my initial consultation I now have my new unit installed. Thank you Intelligent Design!
Mike McClure
01:42 09 Oct 21
Paula Seward
16:39 08 Oct 21
The Techs are awesome; Good people!
Rhonda Anderson
15:34 07 Oct 21
Several years ago we purchased a 30+ year old house that had the original heating and cooling unit. Our first summer here our electric bill was over 500.00! We kept hearing the intelligent design commercials on the radio so I did a little research, like what I saw and we called them to come give an estimate on a new unit. Andrew came out and spent hours with my husband and I helping us decide what would be best for our large older house. We decided on mini splits for each room and also purchased solar. The installation was a breeze. The crew of Intelligent Design was courteous, on time and clean!Once we were up and running our electric bills rapidly went down from 500 to 200.00. In peak season. we bank energy and usually only pay the taxes mandated and in peak season we hit 200.00 only IF we have guests in our casita. That unit is still old. SO....Intelligent design is coming out to replace that unit with mini splits too, so we will be completely energy efficient. We are life customers of this company and are happy to recommend them!
Miguel R
02:13 06 Oct 21
Julie Randall
21:27 05 Oct 21
Team was on time, professional, courteous. They explained clearly what they were doing & why. Also cleaned up nicely when they left
Donald Luke
20:59 05 Oct 21
05/31/20After calling other air conditioning service early on a Saturday, including the one I have a contract with, for emergency service, the others put me off until Monday. Intelligent Design was able to honor their 24/7 emergency service claim and within a short time, one of their technicians was at our home to check our A/C system, even though rain was imminent. Kage, the technician was personable and knowledgeable and diagnosed the issue soon and we were on our way to a resolution.Brett showed up the next day to discuss options and alternatives as our AC system was beyond economical repair at 17 years old. It's a bad time of the year for air conditioning problems but we were able to schedule a replacement of the system on the following Saturday. Installation went smooth and the only thing that remained was finishing up with a duct sealing treatment. Today, Saturday 6/13/20 Lo(retta) Hinojos and crew arrived on time and worked quick to complete the duct sealing. I appreciate the professionalism of all employees and staff members I had contact with. The system is working well and should be good for a long time. Thank You8/20/20Condensate drain running through the slab got plugged up and I didn't have the right tools to purge the line. Sensor in the unit shut down the HVAC until the drain obstruction could be cleared. Kage was dispatched to take care of our problem. He was working another job and kept us posted on his arrival time. Kage arrived and was able to get the drain cleared out. Kage is a good guy and gets the job done10/05/21Semiannual functional check for heating portion of HVAC system scheduled. All went well with Scott calling ahead to alert us to his arrival time. Scott arrived and went through the visual inspection of the system and then did a functional check of the heating system. All went well and we are ready for the next six months.
Derry Siers
11:49 05 Oct 21
James did an excellent job, as usual, performing routine maintenance on our HVAC.
Leno Petteys
23:15 04 Oct 21
Had to replace compositor. Did a fine job. Had the part on the truck. House is cool again. Nice young man, happy with the results.
Craig Kuhns
01:49 02 Oct 21
Gabriel, a plumber from Intelligent Design, came out to assess a severe low water pressure problem with the whole house. There was no leak found between the water meter and the house, but Gabriel dug up the water meter and found a rusted connection and shutoff valve.The pipe and valve were replaced the next day, and we now have good water pressure. Great job Gabriel! Very professional yet friendly and kept us informed of the progress in timely intervals.Would love to work with Gabriel if and when we have any further need of his assistance. Highly recommend!
Dana Espinoza
22:39 01 Oct 21
Very fast service was able to come out same evening, Todd was very knowledgeable and gave us a lot of information and was able to fix problem and gave us advice for future..
Mike B.
17:12 29 Sep 21
Robert Weierman
22:11 28 Sep 21
Very happy. I've had other companies out to repair our mini-split in the past. Their repairs never lasted. 3 months later we had the same problem. Intelligent Design identified the actual problem and fixed it right rather than just making a temporary fix. James is very professional and fixed it right.
Amy Holyoak
20:16 27 Sep 21
Each time I have someone come out, they are so sweet and easy to talk to. It's almost like I have a friend coming to do the work instead of a company. Great service, friendly and knowledgeable staff, great company.Last week our AC stopped working, I called late at night, and left a message with a very kind, real human being. The next day I talked to Michelle and she was very sweet and understanding. Every time I had a question, her explanations were easy and simple to understand. I had a repairman, Angel, come out later that day. He was very respectful and thorough. I had so many questions, and he was able to answer them in a way I could understand; he even drew a picture of the unit so I could see what he was talking about. The part that needed replaced had to be ordered, so I was offered multiple portable AC units until they received the part and could come back out to fix the unit in my attic. Angel and Shawn came back to fix our unit, and they were very professional and respectful. There were a few problems getting the thermostat to connect to the unit, but by the end of the day it was working beautifully. A few days later I had Jake come out to service the unit, to make sure everything else was working properly, and he was also very kind and friendly.
Nanette Glover
17:21 27 Sep 21
Excellent work!!!
Nicholas Fabbri
23:33 23 Sep 21
The knowledge Stacy brings is unequal. If there's something she doesn't know she will find out and get back to you immediately. Thanks again for everything!
Horacio Tarazon
15:55 22 Sep 21
Taylor came out for 1st time visit. Very profrssional and knowledgeable. Had a few recommendations from a few things he saw. Recommended a revisit since I had just replaced my AC and Solar Panels. Anyone else would probably have told me tonreplave a bunchbof stuff right up front. Thank you for your honesty. Look forward to working with you in the near future.
Brandon Dejuliannie
14:34 22 Sep 21
peter Segal
02:30 21 Sep 21
Jordan gave us a heads up call when he was going to arrive. He was very knowledgeable, professional, honest and courteous.I would recommend Jordan and Intelligent Design with 5 stars.
sag8072
18:41 20 Sep 21
I had ID come and replace my AC unit last week, did a great job and very professional team! Today, Justin came out and inspected my water heater and system--answered lots of my questions and made great recommendations. Replaced parts of the water heater that have not been done in awhile--no SALES PITCH, but believed he offered suggestions and left it to me. Great service and very professional!
Syver More
05:19 18 Sep 21
Our plumber was very professional, very knowledgeable, and managed to find an obsolete shower valve a as nd solve our plumbing problem. He did outstanding work in good time. Impressive!
Ian Tezer
22:46 17 Sep 21
I called Intelligent Design after finding them on the web. Often times as a consumer we experience a wide range of quality when calling a company on a whim without someone recommending them to us. That being said, Jordan O. was my technician for my AC maintenance visit, and I was almost floored at how excellent he was. Jordan was a pleasure to talk to, incredibly knowledgeable, explained the entire process to me as he was working through it, and left me with knowledge that I would never have received on my own. The customer service experience that Jordan provided is beyond impressive, and it left no doubt in my mind that this is the company I’ll be calling for any of my needs in their scope of service going forward.
Katie Skulkan
05:46 17 Sep 21
Jordan was efficient, and knowledgeable. He explained everything thoroughly, reviewed the pictures of our a/c unit and gave us great advice. He was honest and helpful! My mom and I are grateful for his help!
Rainy Lousuebsakul
02:13 17 Sep 21
Jordan was professional, courteous, honest, and kind. He tried to fix the ac unit; however, it will cost in the long run to fix than to replace the unit.
Jeff Crandall
17:57 16 Sep 21
Todd and Sam came today to conduct my scheduled service checkup on my Heat pump unit. They were on time, professional, and knowledgeable. Gave my system a good check, found a part that was below standards and replaced it. Left everything clean and orderly. Intelligent Design was a great choice for my HVAC requirements.
Shannon Todd
04:20 16 Sep 21
I most recently had the pleasure of meeting two of Intelligent Designs project managers - Stacey & Taylor. Both were very professional & knowledgeable & were able to provide competitive custom quotes for total system replacement for two of my clients.
Elizabeth DiGrazia
00:58 15 Sep 21
Eric Hess
19:25 14 Sep 21
Angela Bowman
18:32 14 Sep 21
Chuck Whitney
20:13 13 Sep 21
Holly Blake
19:51 13 Sep 21
Bill Stock
16:51 10 Sep 21
Clodah Whitcomb
05:37 09 Sep 21
George Budy
16:05 08 Sep 21
Superior experience; Andrew was very informative, provided a list of heating/cooling options and encouraged us to make a selection with absolutely no sales pressure at all.The installation was accomplished on time. Dustin and his associates did a superb job in record time. We are very pleased with the results!I highly recommend Intelligent Design A/D and Heating.
Laurie Cherry
18:04 03 Sep 21
Our A/C stopped working on Friday afternoon. We called ID first thing Saturday morning and they had a technician to our house by early afternoon. Todd repaired our A/C very quickly and he was pleasant and professional!
Max McConkey
22:17 01 Sep 21
Technician Rob was great: smart, personable, efficient. He identified issues that we needed to know about and was very helpful in resolving them. His was the kind of service that customers always hope for but too seldom get. I recommend them, although they ain’t cheap!
Ted Beltz
23:35 31 Aug 21
Kathy Rice
21:11 31 Aug 21
For all of your HVAC services and plumbing needs in the Tucson area, you can rely on the experienced, certified HVAC technicians and licensed plumbers at Intelligent Design. So, why should you go with our HVAC services? Quite simply, we are proud to have won numerous awards and recognitions over the years. These include multiple Super Service Awards from Angie’s List. In addition, we are A+ rated from the Better Business Bureau (BBB). We are also a certified Rosie Partner!
Our company is veteran-owned, and all of our employees are also courteous, respectful professionals who will treat your home as if it was their own. Additionally, we are a family-oriented HVAC services organization that understands the value of hard work, integrity, and honest, transparent prices. All of our work is backed up by our ironclad guarantees, and each of our employees also knows how to get the job done right the first time.
As the No. 1 rated HVAC services provider in Southern Arizona, Intelligent Design has an abiding commitment to superior customer service. Thus, countless people in Tucson and throughout the surrounding areas have relied on us for 24/7 emergency services, system maintenance, and new installations. However, you don’t have to simply take our word for it. If you want to learn more about what makes us different, then check out what our customers have to say about us!