Why Choose Us for Plumbing and HVAC Services?
For all of your HVAC services and plumbing needs in the Tucson area, you can rely on the experienced, certified HVAC technicians and licensed plumbers at Intelligent Design. So, why should you go with our HVAC services? Quite simply, we are proud to have won numerous awards and recognitions over the years. These include multiple Super Service Awards from Angie’s List. In addition, we are A+ rated from the Better Business Bureau (BBB). We are also a certified Rosie Partner!
Our company is veteran-owned, and all of our employees are also courteous, respectful professionals who will treat your home as if it was their own. Additionally, we are a family-oriented HVAC services organization that understands the value of hard work, integrity, and honest, transparent prices. All of our work is backed up by our ironclad guarantees, and each of our employees also knows how to get the job done right the first time.
As the No. 1 rated HVAC services provider in Southern Arizona, Intelligent Design has an abiding commitment to superior customer service. Thus, countless people in Tucson and throughout the surrounding areas have relied on us for 24/7 emergency services, system maintenance, and new installations. However, you don’t have to simply take our word for it. If you want to learn more about what makes us different, then check out what our customers have to say about us!
Based on 1365 reviews
John Jensen
23:12 08 Apr 20
Prompt virtuous service with knowledgeable technicians.
Joe Miguel
02:25 18 Mar 20
Elmo Acosta was extremely knowledgeable about my AC unit. He was thorough with his explanations of the problems my existing unit has. I will hire him again.
Eric Hanson
23:25 17 Mar 20
Another great experience with intelligent design
Ann McNew
21:47 17 Mar 20
Kage was courteous and professional. He worked in a timely manner and was respectful in all aspects of customer service. Thank you.
Bruce Haufe
19:05 17 Mar 20
Josiah did an excellent job. Explained what he was going to and completed the job at a great value.
Martin Hudecek
00:29 17 Mar 20
I had the Aeroseal procedure done on my home. I had to be at work while this happened. Lo did an amazing job making sure my wife knew what was going on and when everything was done. She was friendly and very professional. We had no idea our venting was losing so much of our AC and heat from our unit. I can already tell a huge difference in the house. I highly recommend this service!!
Stacey Couture
22:37 15 Mar 20
Martin came out on a Sunday. I am sure he would have rather been somewhere else but he was very friendly, professional and patient with all my questions. he fixed my plumbing problem very efficiently!
Kurni Phung
07:03 14 Mar 20
Marty was friendly and knowledgeable. He throubleshooted & fixed my shower handle quick, and out of the door. Intelligence was prompt sending their technician in few hours to my door after first call, even at late night.
elaine broacha
00:11 14 Mar 20
Elmo is very knowledgeable, Professional, Great personality. Made things simple for me to understand and let me know what upcoming work was needed on my unit.
Mike Sprovtsoff Sr.
23:33 13 Mar 20
Jake was just here for annual service,prompt clean knowledgeable and very polite.If Ihave any more children gonna name them Jake😊
Kat Santiago
17:24 13 Mar 20
Marty came out to our home, with a smile on his face!!! Explained the issue and how he was going to resolve it. In my book that's a big A+!! Couldn't ask for more... Affordable and Friendly Service with Excellent Customer Service. Thank you!
Kevin T
18:19 12 Mar 20
Barbara P
22:52 11 Mar 20
Josiah called before he came and was here when he said he would be! He looked at the job that I wanted him to do and talked me through it. He was friendly and kind and easy to talk to.
Linda Infanete
21:23 11 Mar 20
Jake was very professional and very informative about my ducks and my heater system my air condition I would recommend him to anyone very well done thank you Jake Middleton
Georgia Newman
03:32 11 Mar 20
1. When you make a phone call to Intelligent Design, you immediately speak to a person. And on both occasions when I called them, I was greeted by a very helpful pleasant voice on the other end of the phone. No robo-voices, no long recorded menus to suffer through.2. When their service man Josiah came to our house, my husband and I found him to be extremely polite and also respectful of our home, in that each time he entered our house he stopped to put on foot covering to protect our floors. When told he didn’t need to do that, he still did. That impressed me because he held himself to his own standard, even if ours was a little lower. I considered that high-level professionalism.Josiah also communicated to us the work he was doing so we understood our Enviro water system better. Count us among Intelligent Designs very satisfied customers.
Desert Springs
21:54 10 Mar 20
Dana Christian
01:18 10 Mar 20
Erik and Kyle showed up on time, Got right to work, and finished the job in a timely and professional manner. This is the third crew we have had work on our house and they all represented the company in the best light possible.
Michael Myers
18:39 09 Mar 20
Showed up right on time. Very professional and knowledgeable. Easy to work with and provided multiple options for our HVAC issue.
Vicki Hestand
17:16 09 Mar 20
Carlos Aragon
08:31 07 Mar 20
George Jackson
00:26 07 Mar 20
We had a bad leak underground in our front yard. Intelligent Design came and discovered the problem and were able to fix the leak. They identified the bigger issue with our outdoor plumbing and provided a reasonable solution to the problem.
Jon Habegger
21:22 04 Mar 20
William Hudick
18:33 04 Mar 20
The crew was professional, efficient and fun. Lo was especially terrific.
Critter Delgado
21:52 02 Mar 20
Very professional and friendly. Explained everything And went above and beyond
Larry Ward
20:26 02 Mar 20
Elmo, was the technician that performed the maintenance on my A/C. He was very professional and answered all my questions. He was very through and he could be on my team anytime. Any future maintenance on my A/C I will definitely request Elmo Acostas.
Yeet Skeet
04:29 29 Feb 20
Great attitude, great service, concerned job was done right
D V
02:36 28 Feb 20
I appreciate their integrity in dealing with customer issues.
William Snyder
01:57 28 Feb 20
Theresa Moore Dellheim
21:57 26 Feb 20
We’ve been customers for years. Our technician, Elmo, is professional and always on time andexceptionally neat, which is a big plus!!
Ren Harker Pera
23:12 25 Feb 20
He came in and took care of my clogged drain and was in and out in 20 mins.Only cost me $90.Very pleased
Chris Yetman
00:19 22 Feb 20
James was prompt, pleasant and helpful.
Beverly Rocha
19:00 21 Feb 20
Lo & Julian came & vacuumed out the ducts. They did a great job. We loved them. Very professional.
Raymond Nunez
20:10 19 Feb 20
As a technician, James was very personable and took the time to explain things about the operation of the heating/AC system.
Barzell Bell
06:42 19 Feb 20
Lyman Perry
22:56 18 Feb 20
James is a good representative of your company, He is courteous,knowledgeable, and communicates well. I am impressed he has shown an interest and knowledge of the product that he is installing. He and his associate plumber were courteous, knowledgeable, polite and did their job well.Please get a shirt with a flag on it for Josiah! He is a fine young man and appreciates working for ID.
Gerald Travers
17:55 18 Feb 20
Charlie solved and fixed the problem quickly!
Richard Everett
16:41 18 Feb 20
Jake was prompt,knowledgeable and great customer service.
Weston Sandness
21:45 17 Feb 20
Jay Sanzo
14:21 16 Feb 20
Marty Hudecek did fine job with my water inspection He was helpful, knowledgeable, and personable.
Linda Erickson
00:19 15 Feb 20
Elmo is such a great technician! Always professional and courteous and does the job needed with expertise. Highly recommend this company to anyone one who needs their services. Will definitely renew our contract!
Trevor Graifman
22:46 14 Feb 20
Linda Erickson
21:58 14 Feb 20
Very professional and knowledgeable take good care of their customer’s needs in a timely manner Elmo is an excellent technician.
Lou Wilkinson
21:36 14 Feb 20
These folks are the best. Top quality equipment and service people! James was terrific. Arrived right on time and immediately dealt with my issue. James is the best.
Susan Johanson
16:57 14 Feb 20
We’re very satisfied with the service Charlie provided.
Adam Mejia
03:47 14 Feb 20
Kage was outstanding he came to the house identified the issue quickly and repaired what was wrong. He gave us insights of what happened. Kage even gave us recommendations on what we should do going forward. Thanks so much for resolving the problem!!
Vern D
18:31 12 Feb 20
Thanks Kage for your .Very professional ...
Glenn Hamblin
23:20 11 Feb 20
Marty Arrived on time, even called ahead to let me know he was on his way.He fixed my leaking shutoff valve and even showed me how I could do it myself.Then he had to climb through a bunch of desert broom and bushes to diagnose my leaking hose bib. He gave me a very reasonable estimate to replace the whole valve. I accepted it, and replaced minutes.I highly recommend Intelligent Design, and specifically Marty. Great guy, Great Service!
Sherrill Denney Weaver
17:55 10 Feb 20
Excellent service, Kage was very friendly, thorough and timely. I’m very happy with my AC/heater unit, and every service visit has been a very positive experience.
Diana Darnell
22:46 06 Feb 20
Ken Allen
21:01 06 Feb 20
ID installed new faucets and supply lines in our master bedroom and it was beautiful. One month later a leak developed. I called and in a very short time Marty (the original installer) was here and made immediate repairs, He offered to have a restoration firm come to dry the wood. Neither of us thought it needed that but the offer was left open if the wood drawers didn't dry properly. Excellent customer service. Ken Allen
Todd Paulus
23:38 05 Feb 20
Jake did a very thorough job. Jake did a good job for me. Thanks!
jeannie peiser
02:14 05 Feb 20
Good job by Marty. He is experienced, pleasant & competent. We are pleased with our new toilet installation. Thank you, Marty for a job well done.
Brittany Brown
23:54 04 Feb 20
We found Intelligent Design online and sent an email late in the evening when we discovered a leak. They called us first thing in the morning and were able to send someone the very next day. Marty was very knowledgeable and did a great job with fixing multiple issues with our water heater! Will be using this company again for any future needs and highly recommend!!
Paula Stuht
17:50 04 Feb 20
Gabe was terrific!. After hours, he was here promptly and in a super mood. Efficient, knowledgeable, and professional!
Abby Ramirez
03:37 04 Feb 20
Frank and Luis where punctual, kind, skilled. They educated me on my sewer system and Explained and did everything necessary to fix the problem. Very great service by these professionals. Will do business again with this company and recommend them to family and friends due to them. Thank you so much.
Abby Ramirez
03:37 04 Feb 20
Frank and Luis where punctual, kind, skilled. They educated me on my sewer system and Explained and did everything necessary to fix the problem. Very great service by these professionals. Will do business again with this company and recommend them to family and friends due to them. Thank you so much.
Red Dawn
19:58 03 Feb 20
This company has worked with our crazy circumstances. They are thorough and professional. I appreciate their assistance and professionalism.
Dan Van House
21:17 31 Jan 20
Tucson Denise
23:11 30 Jan 20
Intelligent Design technician, Tenae, called 20 minutes prior to her arrival. She arrived on time and quickly proceeded with the A/C maintenance. She was friendly and yet efficient. She stated the system operating well and she had no concerns. She did note on the inspection sheet that the system is not on a surge protector. And she noted something that would insulate the exposed duct work on the roof and help with efficiency. But she simple mentioned those items to me and was not pushy about getting me to agree to them.I gave her 5 stars because she met all the above criteria. The only thing she didn't do that the other techs have done in the past is ask about changing the furnace filter. I always change it out ahead of time when I schedule the appointment. I thought of it after she left that she didn't ask about it.
Richard Schumacher
19:22 30 Jan 20
Jo Catana Fry
18:35 30 Jan 20
Charlie B. is awesome, prompt, thorough and always goes the extra mile. He saved us a ton of $$ by detecting and fixing a small problem (2 other companies told us we had to replace our entire system)
Vic and Pat MitchellGrossman
22:47 29 Jan 20
James Cavanaugh came today and did a great job changing our filter and installing metal clips that will hold the filter in place. The filter has been slipping down making a rattling sound and not filtering properly.
John Warren
01:05 29 Jan 20
Mark Martin
02:28 28 Jan 20
Ann Dyer
22:02 27 Jan 20
Elmo is my go to guy. Always courteous and professional
Lee ann Kern
21:18 27 Jan 20
She was one of the most caring and understanding tech we’ve ever had and kind techs fix the issue. Helped us make the right decisions
Kevin De La Font
20:57 27 Jan 20
They do a great job! Always on time and explain the entire process. James Cavanaugh was extremely professional, got right to work and finished the task promptly. Great job Intelligent Design!!!!
John Warren
19:36 27 Jan 20
Tenae is very professional and knowledgeable
Natalie Martinez
18:09 27 Jan 20
ELMO is Awsome! Very friendly and explains everything very well. Couldn't have been more satisfied!
DAVID KAPLAN
06:26 26 Jan 20
Intelligent Design Air Conditioning is a phenomenal company which is both trustworthy and honest. They place a special emphasis on customer service and it shows. They employ only the finest of technicians who definitely prove themselves. For those who only care about the cheapest price, Intelligent Design may not be the right fit, though rest assured they are the very best.Jake was the technician on the latest service call for my residence and he was most excellent. No pushy sales tactics. Just talent and honest, upfront options. Throw in his expert problem solving skills and the winning combination can’t be beaten — at least not for my dollars. Now, lest one think I may be a plant for Intelligent Design, they aren’t perfect. No one is. But anytime something hasn’t been flawless (which has happened, though rare), Intelligent Design has made it right.
Jim Strawn
20:48 23 Jan 20
Marty is knowledgeable, professional and personable. He explained how the systems would work and what it would take to install, maintain and service them as needed. He gave me a best price quote and estimated when they could do the work and how long it would take.
Jeremy Thacker
19:33 23 Jan 20
Marty was prompt and friendly. I had done a lot of research on the product I wanted installed and what the work would entail. Marty was very honest with his answers and price quote when presented with the research we had done before contacting him for his estimate.
Justin Dallas Pryor
19:26 21 Jan 20
Jake is the best heating and air conditioning guy who have ever had in any of the people who he brings as his helpers are wonderful as well They're a delight to have in your home and just good all around people would highly recommend intelligent to everyone
Justin Pryor
19:24 21 Jan 20
Jake did a awesome job and Josh was great as well they work well as a team would highly recommend them for to you we used to go to a another company and found out that they have not even been doing the things they say they are so from here on out this is the company we will use
Dianne Walker
15:47 21 Jan 20
Great job, on short notice.
Mark Shumaker
20:02 20 Jan 20
Lori Pierce Lewis
19:59 20 Jan 20
Clean, efficient, honest and helpful.
Keith Powell
17:27 18 Jan 20
Great service! Came late in the evening on short notice to help us out with a plumbing problem. Gabe was courteous and profession. Thanks!
Ty Ty
16:38 17 Jan 20
James Cavanaugh was my technician. The guy was MORE than knowledgable- much more. He was polite, he was professional, helpful, he wasnt "pushy" or trying to upsale me on anything- he truly wanted to help me and i could feel that. Ive been in some form of customer service for over 20 years, you cant teach the qualities that James had. I had an issue with my heater and i had no idea what was wrong with it. Turned out that James found it to be a thermostat issue. He of course offered me a thermostat that the company has OR he said "you can buy one on youre own but lemme show you a few things about installing it before you go and get one." He ended up taking his time and showing/telling me what kind of thermostat i would want to get, how to install, what to unplug to ensure i was safe, etc. He did NOT have to go that extra mile and show me all of that considering i wasnt buying directly from his company. Instead he did that because its "the right thing to do." And you have no idea how far that goes with me in regard to calling you guys again. James also got me very interested in some package they have to keep my heater/AC in warranty and to keep everything going well so i dont have an issue like this in the future. Its a yearly price of around $250 which honestly, if it werent for his professionalism i wouldve never had considered that package. So thank you very much Intelligent Design, but more importantly, thanks to James and his family. You now have a customer for life.
Ty Salminen
16:29 17 Jan 20
Larry D. Barclay
22:32 16 Jan 20
On time and professional.
Cynthia Tanaka
13:44 16 Jan 20
Tommy Hardy
13:10 16 Jan 20
Kage was great. He did a very detailed inspection, and explained everything real well. Great stuff
bill dowdall
20:23 14 Jan 20
Jake is my representative. He is very competent and thorough as well as being very personable. I highly recommend this company.
R. Belter
18:12 14 Jan 20
Marty was on time. He was very polite and did his job above and beyond. He took his time to explain everything about my system to me. Could not ask for better service
George Fonseca
21:46 13 Jan 20
Elmo is very professional and knows the equipment he services very well. It is a pleasure working with a company that employs people of this caliber. Another great service call from Intelligent Design. Thanks a bunch!
Bob Boysen
19:02 13 Jan 20
Excellent service. Punctual. Solved all of our issues. We would highly recommend again and again.
John Siler
18:39 13 Jan 20
Marty installed a hot water recirculating system quickly and professionally.
Levi Davis
04:22 13 Jan 20
Brian M. Husted
02:16 11 Jan 20
I was very happy with Marty very experienced,and explained everything very well,above and beyond ,other plumbers I have dealt with, We had a service come before Marty,and they could not fix the problem,and actually gave me a wrong diagnosis,Marty New what the problem was,Right away,The problem was unusual,and very severe,He recommended what to do and although it was not easy he solved the problem saving me thousands of dollars on unneeded Repairs I highly recommend intelligent design,also I would like to give a shout out to Terry at the office who was friendly,and very professional
Bob Saxwold
18:28 09 Jan 20
Very professional and well educated about our system Thanks
Craig Davenport Jr
01:34 09 Jan 20
If I could give 10 stars out of 5 I would!!! These guys went above and beyond to help my family out when our heating unit went out in the middle of December!!! They were on time and courteous!! I would recommend them for any needs you have for your home!!! Thanks Andrew and staff!! We are forever grateful to you!!!
Enrique Figueroa
23:55 08 Jan 20
I enjoyed Marty's visit. He got down to business and the job was completed to my satisfaction. Thanks is Marty.
Charles Putnam
23:41 08 Jan 20
David Price
17:45 08 Jan 20
Service provided was timely and exceeded expectations. The technician diagnosed the problem, provided a cost effective estimate, and then repaired my appliance quickly. The quality of work provided was outstanding.
Jananne Wadlund
17:44 07 Jan 20
Shawn was excellent in explaining everything to me from what needed to be done and pricing. I would definitely recommend this company to family and friends. Shawn also did an excellent job on the repairs to our heat pumps. 5 Star work.
Leo Ryan
17:10 07 Jan 20
Marty arrived on time and was very professional.answered all my questions. thanks.very pleased
Michael Walden
02:43 04 Jan 20
Josiah from Intelligent Design came out and quickly and efficiently took care of my plumbing problem. I will use this company again.
jamie davenport
02:43 03 Jan 20
Everyone was very professional and cleaned the most disgusting air ducts I have ever seen. I would recommend your company to every one.
Jon Waalkes
20:22 30 Dec 19
Quick service addressing the water pressure regulator at our house!
helen ward
22:12 29 Dec 19
Jake is knowledgeable, and personable. Great customer Service! Jake was a previous service call. Today Charlie was the service technician. Very knowledgeable and personable. He fixed the issue with the furnace quickly. It is rare I have had service calls, but this company is there for their customers!!! So very glad I picked them for my HVAC!!
Allen Cunningham
02:45 28 Dec 19
Jackie Pilkington
16:06 27 Dec 19
Charlie did an excellent job. He was very professional.
Jeff Feerer
02:04 24 Dec 19
Good communication from the main office all the way to James the installer. James spent considerable time and showed lots of patience in showing us how to use the smart thermostat. He worked fast but still took the time to answer all of our questions.
Pamela Rutter
23:40 21 Dec 19
I got 3 quotes from the top rated companies in Tucson. They all provided several options to help me balance budget against quality and efficiency of the units. Ultimately, Intelligent design provided the option that was the best value, considering both quality and price, for me given how we use the system. In addition to the new package unit, I added on duct cleaning and an electrostatic filter. They scheduled the install right away and it was completed promptly. The staff were knowledgeable and efficient too.
Susan-Lea Mueller
01:57 21 Dec 19
My husband, Charlie Skuhr, and I have been very pleased with the service provided by Intelligent Design. We have the good fortune to work with Elmo Acosta, our on-site technician. Elmo always takes the time to answer all our questions, explain what service he has provided for that visit and show/explain how to properly use our thermostats. We have confidence that our HVAC system is working as it should and providing its its best performance.
Karen
01:43 21 Dec 19
Needed to get our gas water heater replaced. . Gabe was very professional, knowledgeable and thorough. Service was timely. Great customer service experience.
Sheree Culbertson
22:18 20 Dec 19
Marty was very pleasant and professional. He did a fantastic job. I will recommend your services to all my friends and neighbors! Thank you so much.
Roxanne Sproul
19:14 20 Dec 19
Charlie birdsong is awesome even my grandsons think he’s great!!
Bruce Thompson
14:42 20 Dec 19
Great job
Marc Kaplan
01:24 20 Dec 19
Jake was very very congenial. I Expresed interest in how things work and tips. Provided the right amount of info in terms I could understand. Thank u Jake. 3/5/2019 Kevin was fast congenial and answered all my questions Abt low pressure switch replacement. Excellent on time service. Ditto for care service call by Josh 5/13/2019. 12/19/2019 Elmo was terrific and answered all of my questions. Very very courteous and friendly. Thank you
Bruce Larkin
22:06 19 Dec 19
All the staff involved in the AC/gas system installation were friendly and very competent. I'm very satisfied with their work.
Jay Sanzo
21:24 19 Dec 19
Elmo once again did a great job.
Dave Deschamps
17:54 19 Dec 19
Very knowledgeable and friendly
Rita Micheli
00:38 19 Dec 19
James Cardellia
20:38 18 Dec 19
Friendly & knowledgeable.
Steve Kelley
18:06 18 Dec 19
Another excellent service call by Jake.
mike mcintire
22:20 17 Dec 19
Elmo always does a great job. He is knowledgeable, has a great personality, and is very professional. It is always nice to see him.
S Schrader
20:30 17 Dec 19
I called Intelligent Design to come figure out why my south cooler was not working, They had worked on our north cooler previously and were very professional, so I called them. Jeremy Oliver, my service technician, was at my home within the hour. He was prompt, courteous, an extreme professional and went to work immediately to help us resolve what ended up being a costly issue in the best way possible. And to top that service, when he arrived, I was a little flustered because there was a HUGE snake in my garage. Without even skipping a beat, he grabbed the pole out of his truck and promptly removed a 5 foot angry bull snake from my garage. Talk about Full Service! These guys are the best. I would not hesitate to refer them to anyone.
Rebecca Rodriguez
21:06 16 Dec 19
Had Kevin come out to inspect my AC unit that was struggling, as we suspected in April when he replaced a burned out part that my unit would eventually need to be replaced. Kevin cooled down the unit and I was able to continuing using by manually turning and shutting it off until my new unit was installed on Wednesday.Charlie performed my annual furnace inspection/startup 11/8/2019 and fixed a small issue explained that my new unit was safe and running efficient. I've been with ID for several years, there technicians are very knowledgeable, professional as well as a quick response time.I've never been disappointed with Intelligent Design their response time has always been fast. I recently Josiah replace my water heater and shower plumbing, excellent service, professional, polite and friendly.Highly recommend Intelligent Design.
MaryPat Carothers
21:52 14 Dec 19
Kage was awesome - quick, proficient and professional!
Daniel Meinke
20:45 14 Dec 19
Service, explanations, etc. were excellent from Elmo! Like the "old days," he was courteous, helpful, answered all questions we had. He was the nicest technician we've had out here in a long time. We hope to have Elmo come back for our next service!! Dan and Toni Meinke
Connie Luebke
23:05 13 Dec 19
Marty is a very nice, yet professional and thorough plumber. He doesn't settle for the easy recommendation, but persists in locating the problem. It was also nice receiving notification by text message and phone call when he is on his way to the house so you aren't held hostage in your home waiting for his arrival. I highly recommend Intelligent Design for plumbing needs.
Charles Newbold
18:23 13 Dec 19
Cori was on time, courteous, and many helpful recommendations.
Charlene Hendricks
18:07 13 Dec 19
She was very knowledgeable and efficient. As well as, very personable.
Miriam Harrison
04:03 13 Dec 19
Bathtub was clogged , sink as well ...called Intelligent Design. Gabe arrived and fixed it all. He was very professional and courteous. I highly recommend this company.
Vince Bartuccio
00:17 13 Dec 19
Robert Abel
23:20 12 Dec 19
Kage was quick, polite and thorough in his fall inspection visit.
Tom Casberg
21:49 12 Dec 19
thanks to Gabe for all his hard work in finishing the kitchen faucet and disposal install. It looks great and the under sink work is clean and very neat. He also did a great job finishing up the vanity install. I've used Intelligent Design before and always go back because of their very professional service.
Kathy Dunn
21:08 12 Dec 19
We appreciate Kage's help trouble shooting, determining the problem and resolving the issue. Thanks
veronique crouzoulon
19:33 12 Dec 19
James Cavanaugh did an AMAZING JOB!!! Where all the others before him fixed the problem momentarily he DELIVERED! It was so interesting to see how his mind works ( intelligent Design for sure!) to find the ROOT of the problem...I am telling you this guy is GOLD! Ask for James Cavanaugh ...he is the best! I am blown away!
Jeff Young
01:38 12 Dec 19
Intelligent design informed me a year ago that my AC system was on its last legs. We discussed various options but I decided for some simple repair rather than replacement. At the check up getting ready for summer, sure enough the systems were really hurting. Intelligent Design worked with me on various equipment & financing options and we landed on a system that I was happy with.. That was Monday morning. By Thursday night the system was installed and the house was cool (& much quieter!). The install team was very courteous and conscientious about cleaning up after themselves. I highly recommend Intelligent Design for your Heating Ventilation and Air Conditioning needs.
Charles Krueger
19:25 11 Dec 19
We can't recommend Intelligent Design highly enough! From the design of our new air conditioning system through the installation all of the folks were highly professional and a pleasure to work with (special thanks to Brett, our Design Specialist, as well as Dean, Paul, Jeremy and Charlie in installation and service). We have a great new system and a company we will will trust with great confidence. Five stars all the way around!
David Murphy
15:26 11 Dec 19
Intelligent Design's Plumbing Tech Marty Hudecek installed a new water heater at my home and did an excellent job. He was thorough, knowledgeable and professional. He took the time to answer all my questions and instruct me on necessary operating information. Marty is a great representative for the Company.
Larry Hoyle
22:30 10 Dec 19
The quality of work was absolutely amazing. The plumbing technician Josiah, went out of his way to make sure the problem was fixed before he left. He was punctual, attentive, and very knowledgeable. We will continue to use Intelligent Design for our plumbing, air-conditioning and heating needs. This is a great company to do business with. They do not try to upsell. They are not used car sales people, they are true professionals
Larry Lee
21:28 10 Dec 19
I've been using ID for about 4 years. Reggie just finished upgrading my HVAC units. He found that I had two stage units and when properly set up will actually run in a two load mode. He trouble shot the system and found the builder had jetted for natural gas yet I am using propane. After fixing that my units no longer give me problems with starting. Can't say enough good things about ID and Reggie.
Jacob Pawson
17:25 10 Dec 19
Great prompt service. Gabe was very communicative.
Barbara Earling
01:16 10 Dec 19
We were very happy with the professional work he performed. He brought it to our attention that part of the plumbing was not code and we had him change it. Was a very nice man and polite.
Darlene Kinney
23:10 09 Dec 19
I have a stellar technician, He has been with me for over 6 years, he is in tune to my needs and works tirelessly to make sure my home, furnace and air conditioner are safe. He is on time, knowledgeable and does an excellent job each time I see him.
James Richardson
18:34 09 Dec 19
Gabe knows his job and does it professionally. Will request him again!
Pamela Jeanne Remmel
01:07 08 Dec 19
Been with Intelligent Design since Company started. Best decision ever. Excellent installation, very knowledgeable & friendly people. Always recommend ”
Patricia Wensman
19:36 07 Dec 19
James was knowledgeable, on time, very pleasant and polite and did a thorough job. I would recommend him and Intelligent Design.
Jean McNeill
20:36 06 Dec 19
I had a terrible problem! plumbing!GABE gave me HONEST, GOOD work!I cant thank you guys enough!
David Gould
00:05 06 Dec 19
Vary helpful and personable; has the customer's best interests at heart
Bob Pawson
21:13 05 Dec 19
Professional and personable techs and agents. Appreciate the fact that iDesign is owned and operated by Christians.
Naomi Septoff
21:09 05 Dec 19
Intelligent Design AC Tucson Charlie Birdsong came on a service call, w/in the interval they had stated. He was pleasant and well spoken as well as knowledgeable in re the equipment. He was a pleasure to have around and made life easy
Jeff Crandall
00:06 05 Dec 19
Jeffery Crandall
00:03 05 Dec 19
Elmo just came out for my regular system check on the heater. As always his service was exceptional. He is knowledgeable and personable. 7 months earlier reviewElmo came out to find out why my fan didn't shut off. He ran several scenarios and traced down the wiring, explaining the entire process to me. He found the problem and fixed it in a short time period. Very personable, like all the intelligent design folks. I'd be happy to have him help with any future problems.
John Hemphill
03:51 04 Dec 19
Very efficient and professional HVAC replacement. The technician arrived on time, which is important to me, and highly qualified for the task. He was also very patient in explaining operational details.
Angie Adams
21:11 03 Dec 19
Friendly, knowledgeable and got the job done!
Dave Littlepage
20:20 03 Dec 19
Elmo is very personable and clear communicator. Awesome technician !!
Laurie Kallio Brown
22:02 02 Dec 19
Professional and excellent care of our HVAC system. I highly recommend Intelligent Design!
amstazenski
21:52 02 Dec 19
I discovered a leak after getting back from a holiday weekend. Placed a call at 8am Monday morning and had Marty at my business by 8:45! Not only did he repair the leaking pipe but he also took time to show and explain what the issue was. Thanks again Marty and everyone over at Intelligent Design.
Kevin Eller
20:46 02 Dec 19
Josiah was very prompt and professional. He was honest and trustworthy. I recommend Intelligent Design for plumbing issues like I had.
Jean Williams
16:09 02 Dec 19
Gabe & Josiah did an awesome job installing a new water heater - it was a pleasure having them @ my house.
George Hurrell
20:57 30 Nov 19
William Carroll
22:56 29 Nov 19
Marty was fantastic. After a bad 1st attempt with another plumbing Co., Marty was great! Marty knows his stuff, nice job! and sincere thanks!
Pam Miller
01:25 28 Nov 19
We called yesterday for service and James was here today right on time. Very polite, thorough, and pleasant. Took his time to answer our questions. Couldn’t ask for better service.
Michael Jelinek
21:59 27 Nov 19
Efficient, purposeful team. Good job cleaning up from a dusty job.
David Hueter
18:08 27 Nov 19
Prompt efficient and Professional Service. Marty Hudecek is a bright, industrious and dedicated plumber who on multiple occasions has met and exceeded our expectations.
Max McConkey
00:49 27 Nov 19
Technician Rob was great: smart, personable, efficient. He identified issues that we needed to know about and was very helpful in resolving them. His was the kind of service that customers always hope for but too seldom get. I recommend them, although they ain’t cheap!
Candice Carson
22:11 26 Nov 19
J H
20:22 26 Nov 19
Great A/C company. Intelligent Design installed a system in our house about 3.5 years ago. I had them out today for a standard service. Elmo was prompt, personable and thorough. I would definitely request him for any service calls.Update: 11/26 Had Jake out to look at a few issues called out during a home inspection. Jake resolved the issues quickly and professionally. I highly recommend intelligent design
Pat C
18:49 26 Nov 19
Great experience with Intelligent Design Air. Had my furnace checked/serviced for the year and Charlie was wonderful. Took his time, explained everything that he was doing, very polite. Highly recommend them
Diane Keller
15:40 26 Nov 19
As always it is a great experience! Intelligent design is very customer oriented. They always have extremely nice and knowledgeable techs.Charlie is very nice, polite and quick with repairs!
Robyn Smith
21:26 22 Nov 19
John Anderson
20:08 22 Nov 19
Intelligent Design was very responsive to our blocked sewer line with same day service and Gabe Delgado completed the repair very professionally. We couldn't be happier, other than not having a blocked sewer line in the first place.
Maria Teresa Arredondo
21:45 19 Nov 19
Randy Forbes
15:17 18 Nov 19
Gabe and his crew, fixed my main water line leak. The day of the leak, gabe showed up, did a temporary water hook up, and the next day his team got started on digging and planning for the new line. Very happy with the quick, prompt, professional work they did.
Belva Thompson
21:56 16 Nov 19
Charlie came by and checked my unit , he checked it and got it working quickly. We are warm and comfortable. He did a good job.:)
B Nelson
19:22 15 Nov 19
Charlie was pleasant and efficient. I told him he didn't need to put the booties on, but he insisted on following the rules!
Dale Brethower
16:00 15 Nov 19
ID technician did a good job; checking what he needed to; answering my questions etc
Alan Fedie
01:57 14 Nov 19
We were very happy with Rob. Friendly and informed. Good job Rob.
Wendie Bengson
11:46 13 Nov 19
Charlie from Intelligent Design was prompt, very informative, knowledgeable on our equipment. Liked that he ware booties over his boots to keep our floors clean, plus checked our unit to verify ready for the winter. Thankyou for your great service.
Mike Bender
05:13 13 Nov 19
Jeremy of Intelligent Design was courteous, professional, and prompt, and, most importantly, fixed my air conditioner quickly.
Curtis F
21:33 12 Nov 19
Definitely know their stuff good job quick and on time.
Tammy Petit
03:19 12 Nov 19
Karen Brungardt
22:51 11 Nov 19
Rita Montierth
15:43 09 Nov 19
Elmo is friendly, and easy to talk to. He suggests things that would be beneficial to purchase but does not hard sell. I feel like I can trust his judgement and suggestions. As always it was a pleasure to see him.
Franz Brun
14:42 09 Nov 19
Alex Burgos
02:46 09 Nov 19
UPDATE. I originally posted the review below because I was very displease about how things went with my AC purchase/install/performance etc. After I posted the review, Andrew - the company’s owner - contacted me right away asking me about my case and situation. I must say that I am very happy about how Andrew, along with Paul - the service manager - have handled the situation since the original post. They been on top of it since and it’s been a real pleasure. You can tell both Andrew and Paul genuinely care about getting the job done right. If they can make the time to make things right for a customer like me then, a customer like me can make the time to provide fellow consumers with an update and have a change of heart about the whole situation. Thank you both Andrew and Paul for taking care of my needs. The whole this has been a horrible experience. I bought a $17,000 AC/Heating unit from Intelligent Design. Apparently, tests that should have been done before selling me the unit were not done. Then, the electro air filter was installed wrong, my bedroom - master bedroom - is very warm. When I called them and told them about this is when I found out the initial tests weren’t done. Suffice to say that it’s been a month plus and the problem hasn’t been solved. Jake never answers or returns calls and to top it off, I had an appointment yesterday with Jake to come fix something. He never showed up and never called. I’ll have to call them again today and see what excuse I get this time. Go to a different company for your AC needs. Intelligent Design is neither intelligent nor, they care about your customer satisfaction. My money is that their so called five star review is nothing but a big HOAX.
Rob Devine
22:58 08 Nov 19
Scheduling an appointment was simple and the technician was great. The work was done professionally and quickly. No more problems.
M W
17:12 08 Nov 19
Charlie was able to stop by for routine furnace checkup a little earlier than planned and called well in advance of arrival to ask if the earlier time was agreeable to me. He arrived timely and was pleasant to me and my dog. Charlie has gotten to know the furnace in this house well through checking on it seasonally over the recent few years; he completed the work with efficiency and thoroughness and without creating any mess. He communicated clearly about his findings (no problems) and about what he had done (flushed a duct that had visible dust in it). That was all. We are on a prepaid plan for HVAC checkups, and there were no additional charges associated with today’s visit.
karl scheibner
03:10 08 Nov 19
KAGE WAS ON TIME AND PROFESSIONAL. WOULD LIKE TO HAVE HIM TO BE OUR PRIORITY TECH.
Ruth Croson
20:05 07 Nov 19
Update 4/12/18The serviceman was great. He was thorough in his assessment of my AC unit. Gave recommendations to keep my unit functioning in the future. He was courteous and friendly and arrived within the window as expected. Totally happy with the service provided.I originally purchased the $69 maintenance coupon for the AC. Danny arrived and performed the inspection whereupon he found both my capacitors were functioning out of suggested manufacturers range. He suggested replacing them before any damage could happen to my motors or compressors ( a much bigger expense!). He also gave me the pricing for installing a float back-up. This was to prevent an overflow in the water from the AC in case of dirt buildup, which there was quite a bit when he cleaned it out. I agreed to take a 5-year maintenance plan which included all these things and would cover all my plumbing too. I found Danny very efficient and knowledgeable. I did not feel pressured into purchasing the agreement it just made sense based on the cost of the items that needed to be replaced. I have a pool pump and have no real knowledge of the plumbing of my home as we only purchased it 3 years ago. Now I have a service for all my plumbing needs. Danny was very thorough in explaining these advantages. I am very satisfied with my experience with Danny and Intelligent Design and look forward to continuing this relationship.
Jeff Lukins
22:23 05 Nov 19
Excellent Service from both Rob and the Company.
Mark Kelleher
18:24 05 Nov 19
Carmine Dome
13:47 04 Nov 19
Elmo is very patient and knowledgeable ty for your kind, prompt, courteous and skillful service!!!Respectfully, CD
Hoss Hughes
01:12 02 Nov 19
Alan Kaye
21:51 31 Oct 19
Prompt service fixed problem
Alex Lopez
21:37 31 Oct 19
We have been IDAC for almost 5 years now, in those years we have experienced the best costumer service from any company out there, Jake Middleton was our technician today and as always Jake is not only professional, but a person that really makes sure the costumer is getting exactly what they want. The best part about this company is not the amazing work they do, the best part is that they really put your family first. Thank you for always being so reliable.
Old Chicago Chicago
17:26 31 Oct 19
Professional and Polite.
Diane Dennen
11:22 31 Oct 19
This is the first company I have found here in Tucson that is truly honest. Not only do they do good work, they are very professional and knowledgeable. A pleasure to do business with and I would recommend them. My technician was Shawn and he sat with me and explained everything he did and offered suggestions for the future. Was extremely polite and professional.
Timothy Auth
21:01 29 Oct 19
Rob Did an excellent thorough job. He identified a duct that was restricting air flow.
Lynne Lombard
12:07 29 Oct 19
Robert from Intelligent Design has been our service provider for a few years. He is knowledgeable and professional. It is great to have such reliable service.
Paul Or
20:16 28 Oct 19
Edward Moran
23:19 26 Oct 19
Water heater flooded out on Saturday, yikes, Gabe came out right away and replaced: not just tank but old connections and he added a leak pan which we did not have.
Linda Corbett
17:51 23 Oct 19
Kevin was friendly and professional, everything was explained carefully and clearly, This was a follow up service call and it was completed efficiently
Andrew Dobbins
17:35 22 Oct 19
Andrew Dobbins
17:35 22 Oct 19
Nick Iglar
15:47 22 Oct 19
Marty did excellent and prompt job on plumbing leak and was a very nice man. They have handled all of our HVAC and plumbing needs well.
Robert Deering
19:41 19 Oct 19
Gayle Moss
20:38 16 Oct 19
Rob is always great. I will miss him when I move. I hope he gives the same great service to the new owner.
Deborah Wells
19:50 14 Oct 19
Excellent service. Took time to explain options.
Meat Sandwich
16:02 14 Oct 19
Richard Farrell
20:14 10 Oct 19
Marty did and great job. He is very professional, uniformed, polite, and experienced. Thank you, Richard
Rachel Bopp
22:44 08 Oct 19
Robert Shaffer
18:27 07 Oct 19
I received courteous, informed service. Thank you.
David Blevins
17:58 07 Oct 19
Jack was on time and very pleasant
Larry J Divine
23:31 27 Sep 19
We discovered a continuous leak outside our irrigation box. Gabe Delgado of Intelligent Design visited shortly. He uncovered a very dirt union that was leaking, and did a thorough clean up of the problem.I find Gabe Delgado to be a very competent plumber. For instance, in August he visited our house to analyze why our kitchen sprayer was creating so much leakage. He uncovered that we had a serious problem with our home's Pressure Relief Valve (PRV) that was now over 15 years old. He replaced the PRV,, and the various water-flow anomalies in our house, such as the leakage at the kitchen sprayer, have disappeared.
Taylor Teeohh Owen
02:30 25 Sep 19
Worked here for 5 years and would not work ANYWHERE else. It’s family.
Henry G Johnson
18:05 24 Sep 19
Arrival on time, he taught more than he sold. A full understanding of system. Design stage is to be modified due to the age of home and style. Communication on going and issues being address. In all Andrew and the other two techs were very professional and courtesy.
Austin Martin
00:43 17 Sep 19
Charlie was professional, prompt, friendly and honest. Gave a me a frank assessment of the situation and reasonable solutions without trying to upsell me. Will definitely be using him and Intelligent Design in the future
John Weinzettle
18:18 14 Sep 19
Vanessa Zuern
17:30 12 Sep 19
Elmo was my polite, professional and informative.
A10 ForLife
03:33 12 Sep 19
Rob was outstanding!!! Looked at my system and came up with a effective & well priced fix / solution. Didn't try to sell me services or equip I didn't need. Highly recommend!!!
Marilyn Alden
01:08 12 Sep 19
Charlie was a wonderful help today! Prompt, resourceful, and thorough! Thank you, Charlie.
Teresa Feldhausen
19:47 11 Sep 19
Adam was great! Very pleasant and professional, and he took the time to explain everything to me.
Shannon Ki
05:12 09 Sep 19
Came on a Sunday evening after we had Rite Way come out first. Rite Way didn't have the materials to do the job with them on our water heater pipes, and told us they thought we would have to replace the pipes. Intelligent came out, had the materials and got it all fixed for us in less than 2 hours. I would recommend them.
John Euber
19:56 05 Sep 19
Prompt service. Excellent service technician -Charlie Birdsong. Quickly identified the issue and we are back up running.
Dennis Swerline
17:43 20 Aug 19
Joseph and Branden did a great job and informative with my needs. Explained plans and were very polite. I enjoyed conversing with them and the job they did. Would recommend to all.
David Failer
04:27 14 Aug 19
A heart-felt thanks to Rob and ID for your responsiveness and professionalism in updating an old HVAC system on the hottest day of the year. Did I say we were grateful? Thank you again!!!
Edward Costanza
21:29 06 Aug 19
Adam was sooo helpful very informative, highly recommend
Li Wan
01:07 06 Aug 19
John Grounard
20:56 05 Aug 19
Elmo Acosta provided me with great customer service and high quality of work. He is an asset for Intelligent Design.
Susan Skaggs
16:23 02 Aug 19
Rob let me know when he was on his way out. He was very polite and pleasant. He showed me pictures of the air conditioning system while he explained what was wrong and gave me some different options.
Dina Dalton
19:41 25 Jul 19
Jake is an incredible person to service anyone’s air-conditioning/heating unit......He’s extremely friendly, honest, kind, sweet, knowledgeable......I wouldn’t want anyone else coming to my house and working on my air-conditioner and heater! Jake is a real asset to intelligent design-they are very lucky to have him!
Luana Angelina Navarro
20:04 22 Jul 19
Gabe is very thorough and knowledgeable
Jane Quin
22:50 10 Jul 19
Jake is very knowledgeable about AC/heating and is patient and friendly. he is also flexible and gives options when big money repairs or maintenance is needed. keep up the good work!
OmaryMary Quintero
15:15 10 Jul 19
Best service a 5star rated the number one in southern Arizona 100% recommended
Wilhelm Nehr
15:09 03 Jul 19
Adam was here on Time, he checked everything, fixed some lose wires! He found the Problem, fixed it! Checked here checked there. Found some Problems, they could come later! He made a great Job! Thank you very much Adam!!! Thanks Intelligent Air that you senden Adam!
Carl Brownd
04:20 24 Jun 19
Great Service, I had lots of questions as I was raised in the Air Conditioning business. Jake explained everything in great detail. They gave loaned us a room A/C to keep our bedroom cool-real lifesaver!They offer a lot of upgrades to consider and the sales end is well developed, so be prepared. We signed up for regular service checks.
Deborah Breslin
05:28 20 Jun 19
Very thorough and professional.
Thomas Gambino
03:47 08 Jun 19
my a/c went out today and i called Intelligent Design. They were sending a tech out to look at my unit. In the meantime i turned my a/c back on it was working so when Elmo the tech called i told him it was working but that i would like him to check out my system anyway. So Elmo and Kage came out ran some tests and found something that could cause a problem in the future. They explain it to me and showed me all the maintenance program. Very happy with them and the service Intelligent Design provides. Elmo and Kage are top notch.
Ashley Davis Schumacher
18:46 04 Jun 19
Rob is awesome! Very thorough and to the point and honest. Would recommend 100%!!
Ronald Ruscetta
16:06 04 Jun 19
the tech Charlie always is a true professional and I will recommend him to all my friends
Jane Schwartz Townsend
00:05 30 May 19
Great people and great work cleaning our air ducts!
Oty Murphy
19:59 13 May 19
Great service, great customer service
Kathy Abel
19:50 02 May 19
Have been using Intelligent Design for our AC/heating service for years. They are extremely professional and reliable, always showing up when they say they will. Our technician has always been knowledgeable, professonal and efficient. Would recommend them anytime.
Sharon Steehler
17:02 20 Apr 19
I have used Intelligent Design twice in the past three months. First I replaced an air conditioning unit and secondly I used their plumbing division to replace my hot water heater and kitchen faucets. In both cases the technicians were incredibly knowledgeable, professional, on time, informative, and efficient. They were able to troubleshoot my problems and recommend the best options for me. They showed up when they said they would, called ahead of time to give their e.t.a., and followed up afterward. I would highly recommend using Intelligent Design for your heating, cooling, and plumbing needs.
Lynne Berean Lombard
19:47 10 Apr 19
Have been using Intelligent Design for our AC/heating service for years. They are extremely professional and reliable.
Darth Jeffy
20:40 27 Feb 19
great service and good company
JoEllen Lowry
02:28 21 Feb 19
Best electricians in Tucson - I wouldn’t trust anyone else. They recently helped us set up motion lighting in the front and back of our home. Andrew and everyone else at Intelligent Design Electric were great to work with. Upfront pricing and hassle-free. Highly recommend!
Joey Schwartz
17:00 17 Feb 19
Andrew and his team of electricians were amazing. They helped us with their assessment and knowledge of the panel upgrade we needed. They were on time and their quote was more than reasonable. It was very refreshing to have someone who took the time to explain everything to us in terms we could easily understand and make decisions from. Thanks again guys! I would recommend Intelligent Design Electric to anyone in Tucson looking for an electrician.
James Rhem
20:02 07 Feb 19
Great climate control service.
Bob Saxwold
20:43 29 Jan 19
Elmo is very knowledgeable about our heating system operation and offered valuable suggestions.Thanks
Joey Schwartz
17:49 22 Jan 19
The owner of Intelligent Design Plumbing came to our house exactly at the time he promised. He gave my wife and I a thorough estimate. We were very happy with the knowledge he shared with us regarding the plumbing system. We were very pleased with the affordable quote and we would definitely recommend to anyone in need of a plumbing company in Tucson.
Tony Garcia
21:21 16 Jan 19
Honest. Good price. No mess! Sweet!
Elaine Paperman Margolis
23:14 26 Dec 18
Rob was very nice and helpful and explained a few things that I was not aware of. We have been using them since 2004 and over three different houses. I really like that the warranty is transferrable. Another really good thing is our initial plan was over in the summer, but we could not get the inspection done as my husband was in and out if the hospital..... they extended it to this inspection period. Most companies will not do something like that.... so thank you very much!(on a side note we spent more money on a quality unit with these guys instead of a cheap unit from well i won’t mention the stores.... the summer is brutal here.... don’t go cheap.... use these guys and get your units checked regularly and don’t be lazy about changing filters.... filters are cheap compared to repair or replacement..... My husband always said, if you buy quality and take care of it it will last a long time)
Catherine Lee Stewart
18:56 13 Dec 18
Elmo came out to switch my system to heating. I have a contract for HVAC maintenance with 2 visits a year plus plumbing check once a year. Elmo changed my special filter which really helps my allergies and recommended some things I could do to extend the life of my expensive system. He was friendly and very efficient, had everything he needed with him and showed up promptly. They always send me photos of what they found and what they did which is very helpful so I know what they are doing with why. Great experience as always!
Jim Stoner
16:45 06 Dec 18
They provided very professional service they arrived in a timely manner. I was also informed who was coming. Excellent Service
Tom Richardson
01:26 30 Nov 18
Best experience with you people 👍👍👍
Lisa Benzing
16:57 08 Nov 18
Rob is knowledgeable and personable.....he did a very good job here at our house, and explained the operation and condition of our HVAC to us....I am confident that we are in good hands with Rob, and Intelligent Design.John B.
Rob Wanczyk
21:21 27 Oct 18
Jake and Tinay checked out my heating system. They were very courteous and professional. Explained what they were doing and why. I appreciated that they included me in the inspection process.
Linda Angelica
19:40 27 Oct 18
Professional Fair priced communicate what the needs are give you options. I was told I would need a new water heater but I don't need to purchase it right now just to be aware in the future it may be a necessity. They send the same technicians as much as they can they honor your request reliable and honest. To me that's a rare breed nowadays in business they're very service oriented individuals.
Robert Dudding
17:56 22 Oct 18
Jake very professional Thanks for your time going over our A/C system with us ! ☆☆☆☆☆☆☆
Debbie Wells
18:09 12 Oct 18
Professional, thorough and efficient! Elmo was fantastic. Thoroughly explained issues and recommend several repair options. Highly recommended.
Chuck Erickson
01:19 04 Oct 18
great customer service and very conscientious work ethic.
Lawrence Wardzala
19:12 03 Oct 18
We had some unexpected water leaking our Air Handler. The response time was quick, quicker than I had expected. The technician, Angel, called to give me a time frame for his arrival. he was prompt, professional and efficient. The problem was identified quickly and resolved. The charge was very reasonable. I am very satisfied with the service provided and highly recommend Intelligent Design for Maintenance and Service.
Judy Otis Fry
17:59 15 Sep 18
Really appreciate the after hours service. Angel was very friendly and explained everything to us. Recommended a prevention measure that we are considering.
Dave Deschamps
02:45 12 Sep 18
Rob and Josh came by to help us out with our mini split and did an awesome job.. problem solved, and they were very friendly
Scott Kemper
09:02 09 Sep 18
Professional, knowledge, and competitive pricing. Appreciate Elmo and his willingness to talk through the options.
Elaine Witters
12:26 07 Sep 18
Very thorough, and took extra time to check out another unit. Answered questions with clarity.
Todd Paulus
18:15 06 Sep 18
Cory performed the very thorough, very complete, job on the Water System. He emptied out the hot water heater and tested all of the shutoff valves and all of the sinks, as well. Did a great job!
Susan Kerwin Bush
19:22 27 Aug 18
Getting a live person, prompt response, friendly and intelligent techs. Super satisfied!
Simon-Peter Vladimir Kregar
17:29 25 Aug 18
Great company
Naomi Guerrero
15:48 17 Aug 18
Shawn was fantastic! He diagnosed our problem pretty quickly. I'm sad that we'll need a new unit, as our unit is 20 years old, but I appreciate the speedy, professional service. Now, we have to do our due diligence to select the new unit that meets our needs/standards.
Terry Fielder
22:49 15 Aug 18
Really appreciate the honesty and quick job. We were helped right away . Our Ac runs great. Great company and everyone who helped us .
Susan Johanson
02:23 10 Aug 18
Intelligent Design is a company with integrity and great technicians. I would highly recommend them!
Brandy Woods Burke
00:04 10 Aug 18
Rob was amazing - stayed all day and worked my hvac system from top to bottom. Superb service!
Heather Halliday
21:33 31 Jul 18
I saw water coming out of the ceiling and wall yesterday morning and Danny was there the same afternoon. The person answering the phone (I think Amy) was very calming and reassuring that the problem would be fixed that day. Danny was amazing!! He know it was one of two possible problems and fixed it. I've even scheduled a follow up just in case it was a manufacture defect. He didn't have to tell me about it but this honest company did!! I won't want anyone else to service my AC.
Dawn Sloane
18:57 31 Jul 18
Amazing service! 2 hour response in July. The technician AND the office staff were helpful and friendly. I am signing up for the maintenance contract TODAY!
John Heller
23:49 30 Jul 18
Michael was great! Timely, efficient, polite, said hello to the obnoxious dogs, and was neat. Way better than he prior company!
Bob Stephens
15:48 30 Jul 18
Everyone we interacted with at Intelligent Design was helpful and knowledgeable. Javelin and Chuck came out to check/seal ductwork and we’re very courteous and answered any questions we had and cleaned up after the job was done. Very customer conscious!
Valerie L. Saeler
19:37 28 Jul 18
Wonderful - great people to work with!
Bryce Frits
20:18 26 Jul 18
Called them at 7:45AM. They scheduled me in and had a tech here at 11:45AM. AC was fixed with a part they had on the truck and they were gone by 12:45 with my AC blowing cold. Stellar service!
Kyle Everly
23:05 22 Jul 18
Same day service. Rob was very friendly and knowledgeable. Great conversationalist. Fixed the problem like it was nothing. Would recommend.
Prithi Gunasekera
19:32 20 Jul 18
The service guy was very friendly and new what he was doing. Hope this is what I was expecting from them.
Kelly Church
00:29 20 Jul 18
I called intelligent design today in a panic because I had water coming out of the vent in my living room they were able to come same day and they were here within the hour, that's so awesome. From the second Jake got here, he was Amazing, so polite, so I courteous. You can definitely tell that he loves what he does and this is not just a job to him. The moment that he was going to step into my home he put on slipcovers over his shoes as not to dirty my floor, so professional. He is so patient and explains everthing in layman's terms for customers to completely understand exactly what he's saying, gives you options of what you can do to make things better and what you need to do to make sure that the job is done correctly and doesn't just try to upsale you things that you don't need. I definitely recommend this company to anyone in need, I'm sure they're all wonderful but Jake is absolutely fabulous I hope his employer knows what a fantastic asset he is to their company. Thanks, Kelly Church
Lori White
22:37 18 Jul 18
Very positive experience. Will highly recommend to others
Rozanne Williams
22:16 18 Jul 18
Rob was so informative and pleasant to work with. He spent the time needed to analyze the problem and gave logical and comprehensive recommendations. His professionalism and expertise was greatly appreciated. Great service. Great company.
Lorraine Zuck-Steagall
22:51 17 Jul 18
This company was very prompt ,they were able to come out to our house the same day we called them.they were very polite and knowledgeable. We would definitely call them again and highly recommend this company! Our tech was Rob and he did a great job!
Melissa Davis
00:18 17 Jul 18
Every repair/maintenance experience we’ve had with Intelligent Design has been awesome! They are always personable, courteous, professional and knowledgeable. We will continue to use, and refer, them to friends & family!!
Mark Coronado
17:57 15 Jul 18
Jake did an excellent job! Great customer service and fixed my problem right away with a great price!
Amanda Ritchie
01:31 14 Jul 18
Michael was outstanding! He even checked in my ceiling crawl space to make sure there were no new issues there. Above and beyond the call of duty!!
Jared Boone
19:58 13 Jul 18
Great service- our air conditioner broke in the middle of a hot Tucson summer. Paul was there that same day and diagnosed the problem , ordered the parts and explained the challenge and costs wonderfully. His transparency and clarity allowed me to take my specific problem to Google and ensure that we were getting the best possible value. We were initially told that we would be without AC for 7-10 and they had it repaired within five business days. Wonderful response time and highly knowledgeable in the field! We will be customers for life moving forward because of Paul, Michelle and the team.
Samantha Offen
20:04 12 Jul 18
Kind technician. He spoke to me, a woman, like a human being with intelligence. He answered all my questions and was very informative.
John Calvin
20:45 09 Jul 18
Wonderful excellent service
Jan Rose
23:28 07 Jul 18
Professional, honest, nice. Arrived when they said they would, very polite. Amazing!! A/C went out on one of the hottest days of the year, on a Saturday of course, no extra charge for Saturday. Awesome. Will use them again and highly recommend them.
Muluneh Yitayew
18:33 05 Jul 18
The technician was great!
Stacey Black
05:58 04 Jul 18
Very knowledgable technician who provided great information when we had our A/C units evaluated due to high electricity bills. He performed a more thorough evaluation of both of our systems than another company and gave us more specific information about the problem and what the solution was. We will definitely be going with Intelligent Design moving forward with a new system and future repairs.
Chuck Moss
13:23 30 Jun 18
Our air stopped working on a Tucson triple digit day. They came out same day and Jake Middleton solved the problem very quickly. He also had some great suggestions on how we could improve the efficiency of our AC. Very happy with Jake and Intelligent Design.
Patricia Wensman
04:34 29 Jun 18
Kevin, of Intelligent Design, was very efficient , intelligent, prompt and honest in dealing with our air conditioner problem. Very happy to have found him and Intelligent Design.
Charlene Vankeuren
02:17 29 Jun 18
Jake was very knowledgeable and professional
thomas kanspedos
03:51 28 Jun 18
Jeremy was very friendly and did a amazing mount of work, I thought the job would require at least two men taking out the old furnace and replacing it with a new one and a new AC unit. It was very obvious he had many years of experience in the trade. Hats off to Intelligence DesignThomas Kanspedos
Tristan Burgess
00:04 26 Jun 18
They've never been late, and they've never failed to do the job right and make sure ALL of my questions are answered... and I ask a lot of questions.
Kino L. Davis
03:14 23 Jun 18
This is the first time we've had to call ID for a "problem" since we bought the unit - have had them out for service and inspection, but this week something started rattling... not bad, just not as quiet as it used to be, but still not as loud as the neighbors'. Jake showed up and took care of the problem quickly... after tightening the offending piece, he took a few minutes to talk shop with me and went ahead and checked the unit inside and out to make sure everything is right.Jake was straight up with me, respectful of my property, courteous to my wife, and kind to my dog - couldn't ask any more, he's welcome in this home.
Jeanette DePeel-Smith
18:54 17 Jun 18
When your tired of hiring these so called handymen in Tucson who say they can do it, give these people a call. They literally made my day and at a reasonable price. Thank u so much for restoring my faith. Will keep for future jobs!
Amanda Miller
04:21 17 Jun 18
Jake was very respectful and professional from beginning to end of the job. He was very informative about what he was going to check on our broken AC and gave great credit to the company he works for. He went above and beyond what he came out for and I would call Intelligent Design again for any future service needs.
Ronald Joseph Madonia
13:42 05 Jun 18
I recommend intelligent design air conditioning and heating very highly they do a great job Kathy madonia
Bill Miller
17:23 31 May 18
Jake did a great job of checking out our AC system. He has a very professional attitude about his job and work. We would recommend him to anyone that wants a professional working on their AC system. Thanks Jake for a great job.
Randy Fuller
20:32 29 May 18
Great job Dan. Very happy with the way the job was handled.
Laurie Thomas
18:02 15 May 18
I called Intelligent Design to come and take a look at our AC which was not turning on, we needed to make sure the AC worked in advance of an event we were hosting at our new location in just a couple of days... they were able to schedule us the next day and got us operational within an hour. They also went above and beyond by checking our system to make sure we'd have no additional surprises day of. I would highly recommend them to anyone.
Daniel Smith
15:28 01 May 18
IDAC is simply the best HVAC company we have ever used. Our technician Cori is totally awesome, professional and enthusiastic. He obviously has pride in workmanship which is hard to find these days. We have been using the services provided by IDAC for several years now and have never been disappointed. We've use IDAC for major projects (install totally new HVAC) to simple periodic/preventative maintenance and they have always delivered above par. We highly recommend IDAC.
Liz Gingrich
23:11 30 Apr 18
Thanks for coming out quickly to fix the fan motor. Have a full evaluation this week to see if I should get a new system.
Bob Greenstein
18:10 29 Apr 18
Cori gave us a very detailed review of our need for a whole house water softener/conditioner. WE are thinking seriously about having Intelligent Design in stall one for us in the near future.
Ardas Khalsa
19:11 26 Apr 18
Ruth Croson UE
14:23 25 Apr 18
The serviceman was great. He was thorough in his assessment of my AC unit. Gave recommendations to keep my unit functioning in the future. He was courteous and friendly and arrived within the window as expected. Totally happy with the service provided.
Angie Adams
02:01 20 Apr 18
Jake made an early call. Friendly ,professional, knowledgeable. Showed me needed repairs and options. Fortunate that my repair was under warranty!
Tina Brookhouser Lunschen
21:21 16 Apr 18
This company and staff are amazing people.Thank you
Darlene Binkowski
21:09 16 Apr 18
Thank you, Michael Matthews, for the most comprehensive furnace and air-conditioning inspection ever. I was in awe of your knowledge, and with the time you took to inspect and explain every step to me. Never have I experienced that kind of service and attention. If your representation shows the quality of service and products Intelligent Design Air Conditioning and Heating offer, I'm sold! You are top notch!
Tim Passama
22:04 05 Apr 18
Laura Siess Wagner
16:25 03 Apr 18
Rob was very thorough and spent awhile with my husband in the attic looking for the problem. It was almost 9 pm when he left. Found issue after two other companies could not!!
Terry Ann Ulibarri
19:58 11 Mar 18
Melissa Jane Hart
13:44 04 Mar 18
Was happy with Rob's visit. He called when he was on his way. He answered all my questions and explained a lot. The people in the office were very nice also.
Katie White
21:50 02 Mar 18
Can't say enough about Rob and Intelligent Design! Technicians, staff, and sales all consistent messages and helpful. They try to help where possible. We got a new unit last year and are very happy in the last year.
Elesica Dawn
17:46 22 Feb 18
Bob Regoli
20:21 21 Feb 18
Cory did an exceptional job. Arrived on time, diagnosed the problem, retrieved the needed parts, & completed the work. Very professional & respectful of our home. Would call and request his services (if needed) in the future.
Shauna Minor
15:53 19 Feb 18
Cori came out and it was unfortunately very late, a weekend and a long holiday weekend but he had no complaints, was very helpful and friendly! Outstanding service! Will definitely use their services in the future!
Nanzie Dock
23:59 13 Feb 18
The folks at Intelligent Design are friendly and professional. This is true for office staff, HVAC and plumbing. When it comes to HVAC repair and maintenance, Paul is your guy. In this extreme climate, ID is reliable, gets to your repair in reasonable time and does quality work at reasonable prices.
David Flores
22:04 02 Feb 18
Jake has been here before. He always has a smile on his face. He does excellent work.
Isaac Muniz
17:44 24 Jan 18
So happy with this company. They’re always very knowledgeable and make everything easy to understand. Their employees are amazing and very kind. They even wear shoe cover in the house. Thanks ID
Max McConkey
23:38 23 Jan 18
Great service. We couldn't be more pleased. Competent, efficient, helpful. Top rate!!
Pat Desai
19:07 23 Jan 18
Michael informed us of his arrival time and arrived when he said. Even though the day was nearly done and the sun was down, he took his time to examine the inside and outside components. He fixed our problem and explained it to us. Informed and courteous throughout.
Dixie Nivala
02:33 11 Jan 18
We had a great experience with the two men that came to install our Daiken Mini Split system. They were friendly ,polite and knowledgeable! We are looking forward to enjoying this new system!!
Toni Worthen
00:05 06 Jan 18
It was great. Dan was friendly and thorough. No complaints here.
Vicki Mitchell
19:12 05 Jan 18
Shawn Lutz did a very thorough job doing our Fall maintenance check-up. He explained everything that he did, including photos. Shawn is very pleasant and very respectful of our home.
Jessica Lockhart
20:19 19 Dec 17
Danny did a super thorough service check on our furnace. He made a lot of recommendations, but explained in detail exactly why he thought they were important/needed, and the money and frustration they would save down the road. You could tell he took pride in his work. We are looking forward to working with him for our future service needs.
Matthew Fitzsimmons
17:11 19 Dec 17
Jeremy's visit ended up with some expensive recommendations, but they make a lot more sense than the previous company, where they basically just recommended stuff I didn't need to get me to spend money.
Larry Lee
00:00 14 Dec 17
Paul has maintained my HVAC for several years. He does an outstanding job. Highly recommend Intelligent Design.
Laura Teelin Baragar
22:17 13 Dec 17
Linda Topping
19:19 13 Dec 17
Linda ToppingCori was thorough and a pleasure to work with. He was very informative in response to our questions.
Alex López
06:39 13 Dec 17
Came across this company through the internet after the company I had used in the past wanted me to wait 3 days in the summer before they could even take a look at the unit they installed. IDAC did not make me wait, in fact they were here in approximately an hour and fixed the problem, their knowledgeable employees and attentive staff are a joy to have fixing problem in your units. I highly recommend it.
Lynne Berean Lombard
00:11 09 Dec 17
We have had a contract with Intelligent Design for about 3 years. We have our AC/Heating units services 2x/year and all plumbing checked 1x/yr. All service personal arrive within the time frame, if they are going to be late they call. They are professionals who take pride in providing excellent service. Rob was no different.
Carolyn Ennis Valdes
23:38 08 Dec 17
The technicians solved our circulation problems with a staged approach that I appreciated!
Margaret Scanlon
23:19 08 Dec 17
Jody Armour
18:58 22 Nov 17
Jeremy was great! He was prompt, professional, and took extra time to answer all my questions about my ac/heating units. This company and all its employees are exceptional.
KenJen Snyder
16:55 13 Nov 17
Dan was amazingly impressive with his knowledge and enthusiasm to take care of our family's AC needs at 12am in the morning!. He cleaned our outside and inside units thoroughly. (Blower, Coils, Traps, hoses, vents, pans etc) He resealed the entire unit and made it run efficiently again. Dan helped us understand and trust his diagnosis regarding our air conditioner and we had no reservations taking his recommendations regarding replacement parts for our unit. Dan demonstrated a high level of integrity and took personal satisfaction in seeing that our needs were met! We are very pleased with his service to our family. Intelligent Design is blessed to have him! Great Company Great Employees!Thank you, Dan!
Alan Goldstein
22:42 08 Nov 17
Shawn is awesome!! Totally together and precisely what one looks for when a technician comes to house!
Kim LaPorte Harlow
16:10 07 Nov 17
We had Intelligent Design install a new HVAC system in our home about 4 1/2 years ago. We are currently under a service/maintenance contract with them. Each time we have had to deal with service personnel and/or office personnel, it has been a positive experience. The service technicians are educated, well presented, pleasant, and eager to provide quality and efficient service with full explanation of what they are doing. The office personnel are helpful, responsive, and pleasant as well. Very pleased with our experiences with this company overall!
Meagan Muse
00:59 15 Oct 17
I am so thankful for Alex coming to our rescue. He made the whole experience super fast and he is a very delightful man. He came out same day within the hour of my initial phone call to repair ac. Alex saved the day. !
Gene Riddle
22:24 13 Oct 17
Great people and nice work. Always call before arriving. No surprises.
Joe Fernandez
00:21 03 Oct 17
Very accurate and complete information provided by the technician, Michael Matthew. He was on time. Quickly worked the problem and put my options to me directly and clearly. Well done!
Teresa Moedl
19:27 19 Sep 17
Catherine Lee Stewart
18:30 18 Sep 17
Cori came out and was very nice and efficient. He told me about some water treatment system in a way that was easy to understand and I will definitely ask for him next time I need a plumber!
Gabrielle Nunn
19:31 17 Sep 17
He was so helpful! He let us watch and helped us better understand what was going on and what we could do. Gave us our options and explained it clearly.
Carl Varner
17:46 08 Sep 17
Great folks. Michael was my technician today. Friendly and personable. Highly recommend this company because of folks like him.
Mickey Perry
21:27 06 Sep 17
Great service. Veteran too. Got cool air again it's so nice not to sweat.
Gene Santarelli
05:19 27 Aug 17
Joy Collins
04:53 26 Aug 17
Shawn Wead
18:34 17 Aug 17
Robert Soza was prompt, informative and straight to the point .More importantly l felt like he was the man for the job in taking care of my AC issues. Definitely would call back!
Jeff Brack
20:23 12 Aug 17
Paul was great! Showed up earlier than estimated, worked quickly, found the issues, clearly explained the problems, and resolved them in short order! Really appreciated his friendly, helpful attitude and demeanor. Hope to see him again for my next service visit!
Jeanne DeLuca
00:34 12 Aug 17
Very professional & helpful! Service man explained everything in detail & answered all my questions. Would highly recommend this great company,
Ginger Rohr Sewell
01:36 09 Aug 17
Rob was professional, pleasant, and on time. I couldn't ask for better service.
Sherrill Denney Weaver
23:12 08 Aug 17
Paul was very professional, thorough, friendly and courteous! Took time to explain the work and all my options in detail. Arrived in a reasonable amount of time from initial call to the office. Highly recommend!�
Robert F. Spinasanto
20:45 07 Aug 17
Moses came out to do a plumbing inspection and water heater flush. Very pleasant and professional.
Leslie Peters Esala
20:25 07 Aug 17
Intelligent Design was out today for a f/u service - Michael, the technician, did a great job. Very professional, friendly and gave us great advice on our A/C system. Thanks, Michael. ��
Judith Lehmann
22:00 02 Aug 17
Paul was very polite, knowledgeable and answered all my questions. I chose to go with another company primarily because of the superb warranty. Thank you Paul.
Eric Pahler
22:12 30 Jul 17
Hope Harrison
19:01 30 Jul 17
Matt Merrill
22:41 29 Jul 17
David Drum
22:36 29 Jul 17
Exceptional service, extremely courteous, very timely.
Sandra Hubbard Schrader
22:28 28 Jul 17
Michael did a superb job. Explained everything, neat, clean, and got my problem resolved in record time. This is why we have been loyal customers now for over 5 years.
Deja Parker
22:12 26 Jul 17
The service tech that came in was nice and helpful, and found the problem with our ac. Would recommend this company to others
Skip Shephard
19:00 26 Jul 17
Very professional and knowlegible. Friendly and thourough.
Chuck Yocom
03:24 26 Jul 17
Alex Brown arrived within 45 minutes of the original call - impressive! He quickly determined the cause and had the equipment and knowledge to resolve our issue. I'm glad I subscribed to their service.
David Peter Miller
23:58 12 Jul 17
Jeremy did a great job checking our unit and I appreciate him taking time to explain how everything worked and what he was doing.
Tom Albares
21:04 21 Jun 17
Excellent service! Jeremy diagnosed and solved the problem quickly.
Cathy Grim
18:45 21 Jun 17
Always a good experience. Had Jake here yesterday for hvac service and Cori today for plumbing. Both extremely polite and very helpful. It's nice to know I can trust their judgements and feel confident about any decision that needs to be made. Thank you for your excellent services.
Don Beard
18:15 17 Jun 17
They did a great job despite the hot weather and broken down crane, neither of which was there fault
Gina Louise Compitello
02:27 11 Jun 17
We called late in the day and were still able to get an appointment same day (and on a Saturday!). Josef was amazing! He diagnosed and fixed the problem quickly and was super nice to boot. Thanks so much to all of you!
Ana Dawson
15:23 09 Jun 17
Jack C Clark
22:27 07 Jun 17
Mathew arrived and found the problem with our AC within minutes and not only repaired it but tested the entire system to ensure everything was working properly. Great technician and company! I highly recommend them.
Robert Gould
22:19 07 Jun 17
Richard Kelley
21:59 06 Jun 17
This company beats all Tucson area companies in the field of AC and heating.Local owned and veterans who bring a top notch work ethic and discipline!Remember you pay for what you get!!
Tracey Roberts
22:08 26 May 17
would have them back out to my house every time to troubleshoot problems
Ron K. Miller
22:47 24 May 17
Brent is just awesome. Follows through on what he says he'll do, shows up early, explains what he is doing. Did I mention he did a great job of getting my mini-split AC back on line before the hottest day we've had so far this year. Oh, and SAVED me money? It doesn't get any better than that. 😎
Bob Ford
23:54 10 May 17
Great job guys.....no one likes buying a new air conditioner system but if you do, these are the guys! We compared 4 companies and after speaking with Andrew we were convinced we would select Intelligent Design. We had lots of questions and Andrew made sure he answered them all. Installers, Dave and Gage did a very good job. Worked hard, polite, focused on details and also made sure they kept us informed. Hats off to these two.......Brent, the installation inspector scheduled a follow up appointment to verify that the work was/is installed properly, function tests of equipment optimal and most importantly, are we happy with the job. Yes, 5 star satisfied. Would I recommend them, certainly.
Tina Montague
23:35 03 May 17
Lila Berman
21:58 03 May 17
What a knowledgable and considerate group of people you have working for you, Intelligent Design. No wonder you're so highly thought of. Today I met Jake, Corey and John, the latter two for plumbing and Jake for my AC/Heating system. Corey and John were unable to flush my water heater due to its advanced age (1996) and the problems flushing could cause. They explained everything and gave me an estimate for a new water heater. Jake checked out my AC/Heating system later in the day, and also explained things thoroughly, giving me some good information for future needs. Thanks to all three guys.
Olivia Sanders
17:47 13 Apr 17
Very pleased with service provided by Matthew.Thanks!
michael septoff
01:54 12 Apr 17
Josef was very attentive, knowledgeable, couteous, and was always available to answer our multitude of questions. He is a very good ambassador to intelligent design.
Armando Padilla
18:16 07 Apr 17
Jonathan Leteff
00:53 07 Apr 17
Matthew U was great and really helped us out plus got the ac working for us and our dogs, same day service which was good, thank you so much
MaryLou Tobin
23:35 29 Mar 17
Yearly service on air unit . Jake was on time and very professional and personable. Completed unit inspection in a timely manner. Will definitely request him again.
Christine Lakes
23:33 25 Mar 17
Josef is a great worker who takes pride in his work. He fixed our AC unit quickly by diagnosing the problem that we needed a new coil. He put in the order and said it may take awhile, but It came in quicker than we expected. He was having it installed by the weekend, and did a very good job along with his partner, Brandon. They were both very polite and wore booties in the house, and picked up their messes! I highly recommend this company to anyone who is having AC issues! We were thankful to not need a whole new system, and that they were able to repair it quickly!
Carol Smith
21:03 21 Feb 17
Our time with Intelligent Design was nothing short of fantastic! Normally, I am not one to write a review on work done at our house, as most prior experiences have ranged from very poor to just average with nothing worth mentioning. However, our experience with Intelligent Design was so exceptional, that I felt I needed to provide a review so that others out there in need of their line of services can have renewed hope in the standard of service provided in Tucson. We had one of our old AC units replaced by Intelligent Design about a year and a half ago, and from that experience had signed up for a Maintenance agreement with them to monitor and check all our units and water heaters 2x a year. Early in the Winter we had to undergo a complete roofing job by a different company, which was a very problematic experience. They had to lift move, adjust all of our units while working on the roof and put them back. Intelligent Design called to schedule our maintenance apt in preparation for the Summer ahead last week, and showed up on time, and began their review of our systems. Not only did they provide valuable information on how the units were handled, and took pictures showing the issues they discovered, but also took the time to give us pictures of other concerning things that they noticed up on the roof that were not put back or sealed appropriately. They provided a clear list of concerns with supporting pictures to make our decisions. The service people were extremely informative and helpful.Because 2 of our AC units were very old and on the verge of end of life, the owner of Intelligent design stopped by to discuss our options and financing available should we pursue some replacements. We decided to move forward with replacing the 2 outdated units, as well as our water heaters that we have known have been on the edge of dying on us.We had a crew of about 6 gentlemen show up for the Duct Cleaning/Sealing and AC replacements and re-leveling. In addition to 2 other gentlemen for the water heater replacement. All of them were extremely courteous. They took extra care with covers for their shoes, and carefully moving furnishings, as they worked throughout our home. I work from home, and had minimal disruption to my day as they quietly worked around me in my office.They spent the entire day doing a very large job, but were always respectful of my husband, myself and our two dogs. At the end of their work in the house, they vacuumed and dusted all the rooms that potentially got dirty by the Duct cleaning and sealing. Even though they did a fantastic job of keeping things clean as they worked, they made sure they left nothing behind.Toward the end of their work here, the owner again stopped by to make sure we were satisfied with the work and go over any questions and concerns we might have had. Just another example of the exceptional quality of service provided by this company.I would highly recommend Intelligent Design for any AC/Heating and Plumbing work you might have. I know I will continue to use them any time I have need of their services, and have a 10 year maintenance program with them for servicing our units for the next decade.Again, I would like to personally thank Andrew as well as every member of the crews that all worked in unison to provide this service for my home and my family. You’ve restored our faith in contractor work here in Tucson. This is a company that goes above and beyond
Dan Horton
22:29 08 Feb 17
I just had Jr. from ID to my condo to fix my ac. He was knowledgeable, fast and solved the problem. He also went the extra mile and found that the part was still under warranty, so all I had to pay was labor!!! Great attitude and super helpful
Rainie Warner
01:19 08 Feb 17
Junior and Brandon did a great job, they were quick and knew what they were doing. Very friendly and told us what was needed to be done and the choices that were available for us.
Wendy Barrett
18:43 04 Feb 17
Seriously the best HVAC experience I've ever had. Thank you Daniel (Junior).
Jon Benda
00:39 24 Jan 17
We've used their service for several years now, and consider them absolutely top-notch: courteous, efficient, clearly explaining what they did and why, give you options if needed, and pleasant to chat with afterwards. They're first on our list to call for service. And they're recommended by "Rosie on the House" - that's how we found them.
Barbara Bailey Halbrook
21:44 18 Jan 17
Dan Swarthout is very professional and pleasant and performed system maintenance efficiently.
Jan Hutton
18:24 11 Dec 16
Called Intelligent Design first thing in the morning because our furnace would not come on. We were told we'd be put on standby for the day and it would probably be 4:30 or 5:00 before a tech came out. We got our courtesy call from the tech at 5:45 saying he'd be here in an hour! Wow! Paul & Jake showed up just about an hour later and replaced our defective thermostat...under warranty...no charge. They were super professional, discovered and corrected the problem quickly and we just couldn't say enough good things about their service. After the first of the year, we will definitely be signing up for a service contract with them.
Michael James Esala
23:00 09 Dec 16
Roy W Ludlow
16:23 06 Oct 16
Juan was quick, efficient and very pleasant and personable. He may come perform the service any time.
Katie Anderson
23:50 22 Sep 16
Shout out to Paul for fixing my ac so I can sleep tonight! It's clear he loves his job, and I'm so thankful that Intelligent Design was willing to work around my schedule.
Carol Wise
14:23 29 May 16
Intelligent Design saved our party! Guest coming at 2:00 and at 10:30 realized one of our units was out. We were up and running before 12:00 thank you Kris Williamson and our tech Jerry for the quick turnaround! Excellent service!
Pat Dan Porzio
03:01 11 Dec 15
Superior customer service! They explain everything clearly and leave no stone unturned to deliver the best installations.
Regina Gobbo Tiedemann
21:10 12 Nov 15
We found Intelligent Design Air Conditioning & Heat by a deal on Angie's List. Are we glad we did! While plumbing is not in their name, they provide plumbing service. They came out to fix an outdoor plumbing issue which was done promptly. After asking them to check our water heater as it had not been serviced in a while, they confirmed our suspicions that we needed a new one. We were given options and after good discussion, we opted for not only a new water heater but a new water system which did not require electricity or salt. Each person who came out to provide us service was polite, professional and best of all explained everything they were doing. We have had the new system now for 6 months and we could not be happier. Intelligent Design Air Conditioning & Heating will be our go to company for all our plumbing needs.
Jordan Franz
17:07 26 Oct 15
Ray Sadlier
03:49 15 Aug 15
Awesome Company to us for HVAC repairs! Best word to describe them- INTEGRITY!!!
Roger LaFaye
05:58 19 Dec 14
Lacey Dolan McKay
02:46 19 Nov 14
I had Kristopher come out today to do our furnace checkup. Not only did he arrive on time, he was friendly and efficient. He was very knowledgeable and took the time to educate me on what he did. If you need any hvac work look no further. We will definitely be repeat customers.
Jonathan Ellis
22:36 27 Jun 14
Kat N Mark Long
01:09 27 Jun 14
Brandon Schamahorn
17:40 26 Jun 14
Jenny Adduci
22:04 07 May 14
Stephanie Sellers Holdcroft
19:23 02 Mar 14
Aimee Dobbins
17:01 02 Mar 14
Best AC and Heating company in southern Arizona
Carol Nellis
14:24 02 Mar 14
Jt Dossett
04:38 02 Mar 14
Brad Dorsey
16:46 08 Sep 13
Andrew Dobbins
04:05 15 Jul 13
Local Reviews
for Tucson, AZ
Intelligent Design Air Conditioning, Heating, & Plumbing Rated 5.0 out of 5 stars
based on 208 customer reviews
Great A/C Checkup
Fry - Tucson, AZ
Review of Intelligent Design Air Conditioning, Heating, & Plumbing
Best service and care!
Trish - Tucson, AZ
Review of Intelligent Design Air Conditioning, Heating, & Plumbing
Marty was able to critically think through a complex plumbing challenge and offer a solution that best fit our needs. His service delivery was top notch!
HVAC Excellence!
Petro - Tucson, AZ
Review of Intelligent Design Air Conditioning, Heating, & Plumbing
We continue to have excellent experiences with using HVAC services from Intelligent Design. The service call today went smoothly, as we have come to expect. We are planning to use them to replace our 2002 vintage heat pump systems soon and expect to have a similar, good experience.
Great service with helpful explanation
Ryan - Tucson, AZ
Review of Intelligent Design Air Conditioning, Heating, & Plumbing
Good experience
Adam - Tucson, AZ
Review of Intelligent Design Air Conditioning, Heating, & Plumbing
Marty was very knowledgeable and easy to talk to.
Super friendly and efficient
Clint - Tucson, AZ
Review of Intelligent Design Air Conditioning, Heating, & Plumbing
So glad we found your company.
Great Service
Karen - Tucson, AZ
Review of Intelligent Design Air Conditioning, Heating, & Plumbing
We really like our ID tech Elmo A. He is an up-front kind of guy, and takes time to explain the "why" of the service provided. He noticed a potential problem with our compressor during a routine check-up (over-amping), and offered a solution that fit our budget and helped mitigate the problem. Thank you.
Marty H, great service, very professional
Janet - Tucson, AZ
Review of Intelligent Design Air Conditioning, Heating, & Plumbing
Marty performed all work quickly and efficiently. He was on time and very professional. Even though more work was needed than expected he was able to complete it all in one visit. Would highly recommend Intelligent Design and Marty!
Great service as usual
Laura - Tucson, AZ
Review of Intelligent Design Air Conditioning, Heating, & Plumbing
Glad you are observing distancing
"Great service"
Jeremy - Tucson, AZ
Review of Intelligent Design Air Conditioning, Heating, & Plumbing
Very nice they cleaned up after themselves just overall very good experience
Loretta H.
Aeroseal
Near W Canada Verde Dr, Tucson, AZ 85704
Martin H.
Plumbing inspection/ filtration maintenance Tucson
Near E Navigator, Tucson, AZ 85756
Martin H.
Sewer line inspection/ repair Tucson
Near W Canada Verde Dr, Tucson, AZ 85704
Martin H.
Bidet installation Tucson
Near E Crestwood Dr, Tucson, AZ 85750
James C.
Air conditioning/heating
Near E Scorpius Pl, Tucson, AZ 85737
Elmo A.
Air-conditioning repairs
Near N Calle Del Carnero, Tucson, AZ 85737
Elmo A.
AC maintenance
Near N Calle Solano, Tucson, AZ 85737
Loretta H.
Aeroseal
Near N Nicole Pl, Tucson, AZ 85741
Elmo A.
Air-conditioning repairs
Near S Stratford Dr, Tucson, AZ 85716
Martin H.
Water leak/ repipe Tucson
Near N Oak Knoll Ln, Tucson, AZ 85737
ADDITIONAL TESTIMONIES
“Awesome Company to us for HVAC repairs! Best word to describe them- INTEGRITY!!!”
“Great service. We couldn’t be more pleased. Competent, efficient, helpful. Top rate!!”
“In a word: ROCKSTARS! Wait, should that be two words?…”
“Wonderful response time and highly knowledgeable in the field! We will be customers for life!”
“This company is stellar. Polite, punctual, and professional.”
“The staff has always been professional and very helpful. I get A++ service all the time.”
“Their professionalism and quality of work has been excellent and I would recommend them to anyone. From the office staff, to sales, to install and to service, all top drawer.”
“In this extreme climate, ID is reliable, gets to your repair in reasonable time and does quality work at reasonable prices.”
“These people are the real deal. I would recommend them and have, to family! They are real people who care!”
