Based on 1901 reviews
Leslie Young
21:20 23 Jan 23
I had the privilege of having your employeeJared Smith tend to our plumbing issue today Jan 23 2023 Wanted to commend him for his efforts and patience on resolvingour issue. Jared was very thorough and professional along with always taking the time to communicate with me what was taking place . Would highly recommend Jared and Intelligent Design to anyone who needs their services.We will continue to call Intelligent Design for any services we have in the future .Thank you , The Youngs
Sam K
01:30 21 Jan 23
Jonathan did a wonderful job coming out late and short notice to troubleshoot and repair an HVAC motor failure on a cold winter evening.
Susana Hoyt
23:47 12 Jan 23
Gloria Castle
23:42 19 Dec 22
James Cavanaugh was my serviceman and I can't say enough good things about him. He came into a situation that was an ethical and technical nightmare, but he was able to assess the state of my system correctly and salvage the things that had been done wrong. He is honest, incredibly thorough and very efficient. He also explained what had been unnecessarily changed in the system I'd purchased and helped me to find a financial solution that would ease the insult of dealing with a company with no scruples. Thank you again James!
ken guglielmo
15:17 06 Dec 22
I decided to go with mini splits after my problematic central air quit working properly. I decided to go with the Hessaire which had a seer 23 rating. The company I bought it from, local, raked me over the coals for installing it my self. The first company I had come out to vacuum and charge the lines were indignant that I had done it myself.IDAC came out treated me with dignity and respect. They checked over the system, made sure a fitting leak I had found had been repaired properly. They were professional and courteous. They gave me some tips for my next installation. For DIYers who cannot find companies to service your installation using this company will be a pleasure. For those who cannot do your own installation give this company a call! They are so courteous and truly treat you like a customer!!!!!!!!! A rarity in this day and age.Ken
Brian Hoyt
18:43 05 Dec 22
Great company , people that really care very professional and outstanding quality of work and have so many different department and still expanding
Ken
03:07 19 Nov 22
The best plumbers, really. Chris and team were true professionals. They called before they arrived, showed up exactly on time. Even called to say they were running to the store we will be gone for a bit. Job done faster than expected and very neat and clean work. Very fair price, also. Actually one of the most competitive bids. I would absolutely recommend Intelligent Design.
Amanda Minetta
21:56 18 Nov 22
Katrina Canfield
02:07 12 Nov 22
Zach was extremely detailed and knowledgeable. I feel confident with the system designed for our home.We have faith that Intelligent Design will provide the best maintenance care for our new system for years to come.
Stryker Huber
23:48 03 Nov 22
I worked with the company for a short while before moving onto another industry. In my short time with them, I’ve been more than impressed by my manager Paul Matthews (and his awesome wife Amy!) and the owner Andrew Dobbins. It’s too easy to say critical things about someone, but you never see the good being acknowledged. You both made me better, and I’m succeeding in a new industry from listening to you two.Being able to see from within that a company can be both moral and ethical, while still providing good pay and great service is incredibly rare. The level of support from within is not only encouraged, but growth provoking.Whether you’re religious or not, you’ll find the employment very accepting of you. The service I felt while I was a technician with them felt incredible, and you can see from client to client the good that was being done. Late night on calls were very fun with the dispatchers who were always taking care of clients and technicians.Hope you guys keep the explosive growth!
Gregory Gaunt
23:50 28 Oct 22
I want to thank Taylor for the immense amount of information he provided to my wife and I so we can make the best possible decision on our a/c replacement. His knowledge of HVAC and his ability to show us what we need to do for us will undoubtable lead to a contract with Intelligent Design.
Nina Lehman
02:55 28 Oct 22
My ancient water heater died. Justin Wise came out, examined it, and prepared a quote to replace it. Today he came back and installed it. It wasn’t an easy job, but he persevered until it was done. Everything looks great, and I can enjoy hot water again. He is knowledgeable and professional. I highly recommend this company. (They had previously replaced a leaking pipe for me.) I am their customer for life.
Crystal White
21:48 27 Oct 22
I called in because my ac had quit working and Zack got me on the schedule for a same day stand by appointment. James came out and diagnosed the system and recommended replacement. Zach the project manager come out the same day and gave us options for replacement. Every person I had an encounter with was very detailed friendly and very knowledgeable. Zach and James took the time to make it to where I could understand what was going on with the system. Thank you to the Intelligent Design Team
Peter Pierri
21:03 20 Oct 22
One example agin, James was here to service our heat and A/C. He is a true professional who offers sound advice. Definitely Recommend him and his company .
Jeanine Mailloux
17:36 20 Oct 22
Tankless water heaters serviced
Chad Foltz
15:39 20 Oct 22
Becky Lowry
15:29 20 Oct 22
Intelligent Design is offering its warranty customers an electrical inspection. Tyler Weaks came to our home yesterday and checked outlets and smoke alarms. As are all Intelligent Design technicians we've encountered, he was friendly, polite and professional. He told us that we should replace our smoke detectors because, should we have a fire, insurance companies won't cover for fire damage if the smoke detectors are over 10 years old! Who knew??? So he gave us good advice and recommendations. Thanks Tyler!
Armando Galaz
14:58 20 Oct 22
We got some plumbing done by intelligent Design and they sent two wonderful people Rufus and Tyler. These guys came in and fix my S*** show plumbing that I had done two years prior by a fake plumber. Rufus and Tyler did an excellent job Veryprofessional and kind and the most important to me was, they had no BS. 100% truth I find that to be one of the best attributes in a person or team it shows that they really care about your safety and your home environment. These two men where outstanding and very hard working and deserve the best because that’s what they gave me. Thanks again Rufus and Tyler
Audrey Eslick
20:05 19 Oct 22
Good business and people
Marc Kaplan
19:31 19 Oct 22
08/042022. Very congenial.Assisted Suntrac with repair of sun tracking sysytem. 09/20/2021 Scott was fantastic and explained why we should have plenum sealed and blower fan and A frame could cleaned for lower bills and longer parts life. Very friendly and polite and answered all of my questions.Jake was very very congenial. I Expresed interest in how things work and tips. Provided the right amount of info in terms I could understand. Thank u Jake. 3/5/2019 Kevin was fast congenial and answered all my questions Abt low pressure switch replacement. Excellent on time service. Ditto for care service call by Josh 5/13/2019. 12/19/2019 Elmo was terrific and answered all of my questions. Very very courteous and friendly. Thank you
Tac Squatch (Squatch)
18:13 19 Oct 22
Super on time and actually early, quick and to the point and not trying to upsell me on anything else I don't need. Great work.
Loyd Cain
17:53 19 Oct 22
Joe Wellner
20:32 18 Oct 22
Kathy Marksmccarty
19:58 18 Oct 22
Great work and good customer service.
Brian Robinson
15:09 18 Oct 22
I needed to have my HVAC system evaluated and Jordan was quick to respond and thorough.
Chris Pooler
00:44 18 Oct 22
Justin was awesome as usual. Professional, polite, knowledgeable and very thorough. Highly recommend this company!
Barbara Hibbs
19:17 17 Oct 22
Kevin did a great job. I am very satisfied.
Christine Cosby
04:20 16 Oct 22
The serviceman was prompt and professional and knowledgeable in his field. He went above and beyond to meet our needs and was able to show us the problem quickly and offer a reasonable quote for repair.
Deborah Parrish
20:15 15 Oct 22
Excellent service, friendly well mannered employees
Mark DeFer
01:19 15 Oct 22
bev leboeuf
21:33 14 Oct 22
Tyler was very thoughtful and respectful
Judith Burns
17:12 14 Oct 22
Hot water heater and whole house water filter system
Becky Tobey
04:05 14 Oct 22
Due to the extent of water damage my new used mobile home has suffered and the property management company only masked over the problems instead of repairing them, I have been sucked into a money pit which extends what Intelligent Design could repair without my having contracts with one or two other vendors, which would cost more money and time so I couldn't use them, BUT, Jared was the most professional, kind, sweet, understanding, prompt salesman, a true dedicated employee for your companyJared went above and beyond all my expectations. He came back to my door TWICE to give me new information and hope. An appointment tomorrow morning with a 2nd vendor for estimates will take place.Jared did all he could to help me with this mess that must be repaired right as I bought it as my retirement home, but my plans of saving money won't be the case, but Jared is an excellent employee.Thank you
karen miller
00:03 14 Oct 22
James was great, he knew what he was doing and explained everything that was needed.
Maggie James
18:54 13 Oct 22
Scott is really great . everything went well with solar installation and Gable vent covers. Thanks to MattAnd Arron and the guys that installed the Gable end covers.Great job all-around
Patti Utterback
22:03 10 Oct 22
We used this company for their plumbing services. The technician, Wes, and office staff were helpful and honest about pricing and lead times. Installation was super quick and we did all 3 toilets; removal and replacement. We went with the Toto's 😁 Great job 👏 👍 🙌 Might even use you all to service our A/C!
Robert Hoover
21:37 10 Oct 22
Justin came and did a plumbing inspection, great job. Through and very professional.
Konnor Henness
19:29 10 Oct 22
Huge thanks to Rufus for another excellent service call from Intelligent Design. This was for an annual plumbing maintenance assessment as well as a couple minor repairs. They have been our go-to contractor for all of our heat/cooling, plumbing and other home system services for 5+ years and we are always impressed with the quality and value of the work performed and professionalism of their personnel. They do all those things you hope a contractor would and should do like call ahead to confirm appointment, show up on time, perform services efficiently and professionally, clean up when they're done, follow up with you afterwards to see if everything went well. Thanks Rufus and Intelligent Design.
Miriam Downey
11:13 10 Oct 22
Susana Perez-Castro
00:52 08 Oct 22
We have used them at least 3 times. Excellent diagnosis and plumbing service. Great explanation of what is needed and options. Need more room to add additional technicians, besides Jared, Rufus and Brandon who also came out. Highly recommend their services.
Grace Ravicchio
01:21 06 Oct 22
This is the second time we've needed service, and both times we have been fully satisfied with the service and the professionalism.
James Kidd
20:30 05 Oct 22
JP was great! I highly recommend this group.
Jay Foust
19:52 05 Oct 22
Very nice guy and professional.
Elena Martinez
19:38 05 Oct 22
We still have a few issues to work out with our new HVAC, called customer service with immediate assistance yesterday to assess (technician provided excellent customer service by explaining issue) and then Benjamin Prado and Alex Tores returned today to resolve giving me feedback on issue and photos to show how it was fixed. As always with every technician, took time to answer all my questions and very sweet to my ill mannered doggie that tries to run the show. Thank you 🙏
mark howard
00:00 05 Oct 22
Solar instal, and Matt was outstanding!
Gary Swimmer
17:00 04 Oct 22
We did not answer the question about whether we use the business or not because we are still in the planning phases. The plumber came out to advise us on how we might expand the kitchen which would involve plumbing and gas installation. He was friendly, professional, informed, understanding of our needs and ideas and clear in his explanations.
Doug Richmond
18:46 03 Oct 22
Norbert Hahn
02:05 02 Oct 22
Great and fast service.Long time customer, Highly recommend Intel. Design.Thanks
Julie Ferguson
21:19 01 Oct 22
Karol Hartmann
00:20 01 Oct 22
I contacted Intelligent Design for a plumbing problem for which Jared Smith did a complete assessment of all four bathrooms. A couple days later, I lost the hot water from one of the water heaters and Jared returned to discover a complete failure of the original recirculating pump. Today he did a beautiful job installing a new pump and I'm so delighted to have found someone I can trust to handle plumbing problems when they occur. He's also coming back soon to replace a faucet for me, and I shall be happy to recommend both Jared himself, and the Intelligent Design people for great service!
Dolores S
18:47 30 Sep 22
Justin has fixed plumbing problems for me several times. He’s always responsive, knowledgeable, and I can depend on him to do an excellent job.
Carol Newhouse
00:13 30 Sep 22
Our problem was a leaking shower. Wes replace the old valve and return everything in immaculate condition. He checked the water pressure to make sure it was correct. He was extremely thorough and very well mannered.
Bruce Beenken
00:27 27 Sep 22
Eric Beasley
05:29 26 Sep 22
Justin fixed our faulty shower faucet handle, replacing the internal hot water/cold water cartridge.He was very professional and knew exactly what needed to be done. He provided exceptional service .
Julie Randall
00:22 24 Sep 22
Team was on time, professional, courteous. They explained clearly what they were doing & why. Also cleaned up nicely when they left
Jennifer Tate
22:06 23 Sep 22
Ramona Powell
18:48 23 Sep 22
Plumbing issue. Low water pressure in half of the house. He quickly cleared the pipes and got the water flowing properly.
LaDonna Carlton
18:47 23 Sep 22
Wes — formerly with Wood’s Plumbing—was the plumber who serviced my water problem. He was very professional and efficient. He also has great communication skills and explained in a way I could understand what had happened with my toilet. I would highly recommend this company.
Maeve Robertson
01:17 23 Sep 22
The plumber, Chris, was so helpful. I had an old water softener leaking. Chris turned off the leak and rerouted my water to my house. At my request he gave me an estimate for a new water treatment system. When I told him I would be talking to another company this week, he was very professional and commented that they were a respected company. The other company gave me the option to lease a system, rather that buy one. This worked better for me to pay a monthly fee. When I called Intelligent Design to let them know I would not be using their services, they were very gracious. When my hot water heater, croaks, however, I will call them to replace it. BTW they did not charge me for Chris' services. They are just an all around class act.
Hans Mortensen
18:58 22 Sep 22
Great customer service, and very polite and courteous staff.
rickieg97
15:47 22 Sep 22
Chris Jeschor
01:51 22 Sep 22
This company lives up to their reputation. From beginning to end they were knowledgeable, thorough, professional and all around pleasant to have in our home. We love the even heating and cooling of our new heat pump. I highly recommend Andrew Dobbins and his crew!
Marie Marquez
00:05 20 Sep 22
Vern strubeck
20:59 19 Sep 22
Repaired garbage disposaal "Did quik job, arrived on time and was pleasant
Rolland VonStroh
00:01 17 Sep 22
Plumbing issue, well solved
Jose Amador
22:02 16 Sep 22
Marty Arvayo and his helper are very knowledgeable, professional, veryrespectable techs. I highly recommend these persons and their company to anyone needing Hot Water heater repair or replacement
Vincent Hsu
19:45 16 Sep 22
Justin did an amazing job. Paid attention to every little detail. Excellent job. Thank you.
Sam Trexler
19:31 16 Sep 22
JP responded quickly, investigated thoroughly and found and fixed the problem. He kept us informed throughout, explained everything and worked within our constraints and desires. The AC is draining properly and cooling well. He was very helpful. We have used Intelligent Design several times and always been satisfied. We will use them again, and recommend them.
Gordon Wicker
16:30 16 Sep 22
Brian was prompt, professional and took time to explain. Unfortunately doesn't make sense to repair our dinosaur, so getting a system bid from them.
Derry Siers
09:16 16 Sep 22
James did an excellent job, as usual, performing the installation of new kitchen faucet.
Farid Abdullatif
23:36 15 Sep 22
Kenny is honest professional technician. My tenant called for the A/C was not cooling. Kenny checked the the system throughly and found everything was working properly. The problem was impacted filter causing coil to freeze. All what needed a new filter. I do appreciate his honesty to tell the issue was that simple. I used Intelligent Design before and I was happy with their work, and I will ask for their service again.Farid
Susan Montgomery
21:03 15 Sep 22
Johnathan was the service tech today. He came out to respond to a noise from the fan motor. Diagnosed the issue, called to check on the replacement part & kept me informed each step of the way. Once he returned he installed the new part & right now our system is back to working well again.
Jerry Fisher
17:40 15 Sep 22
Justin and ID were fantastic. I couldn’t be more pleased with their services. I would highly recommend ID to anyone for any problem big or small!
David Carnahan
00:36 15 Sep 22
My AC went out. I tried everything to get it to work and I.D. came by got it done! The technician was kind, curious and friendly. He made things look easy and wasn't here long. Well done Kenny!!👍👍
jeff schoenleben
20:59 14 Sep 22
Service was provided as scheduled for the correct date and time. Technician was informative, thorough, completed the work in a timely manner and gave a detailed report of the current status and recommendations. He was very polite and conversed well during his work. I was pleased with the service call and look forward to doing business with Intelligent in the future.
Austin Thomas
21:33 13 Sep 22
Very quick repair. System now works perfectly!
Tom Gerber
23:30 12 Sep 22
We have been a customer of Intelligent Design for 8 years, they are extremely responsive and all the technicians we have had service our units have been very professional.
Stan C Swank
18:14 12 Sep 22
Always great service, prompt.
GoRunners
01:59 11 Sep 22
Our service technician JP was awesome!! He showed up very quickly and had our AC repaired in no time. JP ROCKS!!!
Wayne Conroy
23:12 09 Sep 22
Chris and Brandon were outstanding!!
Danna G
21:59 07 Sep 22
Micheal Matthews was thorough, professional and extremely helpful. A coworker, Alex Torres was equally timely and efficient. I would recommend this company.
Robert Weierman
21:04 07 Sep 22
Very happy. I've had other companies out to repair our mini-split in the past. Their repairs never lasted. 3 months later we had the same problem. Intelligent Design identified the actual problem and fixed it right rather than just making a temporary fix. James is very professional and fixed it right.
Eric D
01:03 07 Sep 22
Kenny was fantastic. Thorough and very knowledgeable. It is obvious he takes such pride in his work. Highly recommend, without any question.
Suz Imwalle
23:44 06 Sep 22
Had systems evaluated because one was not coolingOne unit is in sad shape, other OK
Janette Nez
20:37 01 Sep 22
They were very polite.He knew what he was talking about.Courteous well groom gentlemen
Patty Peru
20:17 01 Sep 22
Great service and response time.
Lisa C
19:15 01 Sep 22
Everyone at this company is lovely. From Zack to Jared to Justin to Rufus to Marty every single person I have dealt with, including the very nice ladies who answer the phones, has been wonderful. They do great work. Every technician is professional and polite. I would not deal with any other company for my plumbing needs. I definitely trust them to do the work and do it right.
Debra Larochelle
18:53 01 Sep 22
I had water leaking from a light in the ceiling in my laundry room. I was frantic. I called and was pleased to be taken care of quickly. Wes was wonderful. I am very happy.
Maya Bourdeau
01:55 01 Sep 22
We hired Intelligent for a plumbing emergency - sewer water was all over the house, and we were panicked. We got several quotes and what we liked about Intelligent Design was their honesty in terms of what needed to be done ASAP vs what would be a problem down the line, vs what would be a nice to have. We have cast iron pipes that were over 50 years old, and it's expensive to have them resleeved, so we appreciated the honesty, rather than other companies trying to sell us on doing everything now. CHRIS, the manager on our project, WAS AWESOME!!! He was honest, smart, laid out the situation and options clearly, and we felt we were making the best decisions for our budget and our house. His team was just great - good energy, and care about the job they do. One guy they call the "gopher" because his specialty was tunneling into small spaces - it's funny, yes, but this man saved us from ripping up a bathroom floor by tunneling from the hallway. PRO TEAM. I gave them a tough deadline to meet, because I had guests coming in, and they worked till 10:30pm to make sure they met the timeline, with time to spare. I couldn't recommend them more - trustworthy guys.
D M
22:00 31 Aug 22
JP was on time, courteous, helpful and very knowledgeable. Five star service!
J. Jimenez
20:44 31 Aug 22
Second experience with these guys; honest, professional, and reliable service. Our technician Brian saved us lots of money on unnecessary repairs based on the advice of the "other" guys. -happy, satisfied customer
James Quinn
04:01 31 Aug 22
Wes did a very professional job installing the plumbing for a sink in my garage.
Dewayne Strader
17:12 30 Aug 22
Justin is knowledgeable and professional! He is our preference when it comes to Plumbing issues.
Dan Bryant
21:18 29 Aug 22
Had damage most likely from lightning storm. Kenny the technician was able to determine the problem, order and install the parts. He was pleasant and professional. Great job.
David Blevins
18:33 27 Aug 22
JP was on time and very pleasant
Charles Krueger
17:32 27 Aug 22
We can't recommend Intelligent Design highly enough! From the design and installation of our new air conditioning system through our routine maintenance program all of the folks have been highly professional and a pleasure to work with (special thanks to Paul, James and Sam). We have a great system and a company we will will trust with tremendous confidence. Five stars all the way around!
Mary Spyros
01:11 26 Aug 22
I am very pleased with the services provided by him. He is thorough, very considerate and patient with any questions I ask. Doesn’t just rush in and out and goes above and beyond the norm. Very happy to have him as a great technician!
loraine zagula
16:17 25 Aug 22
Jonathan was on time, knowledgable, and efficient in his approach to repairing the problems with my air conditioner. He was friendly, courteous and answered all my questions thoroughly.
Debra Marshall
01:15 25 Aug 22
The company phone representative was very respectful and responsive to my air conditioning problem. I had a competitor who offered a special maintenance price come out the day before and after service, my unit did not work. Intelligent Design came out the same day and accommodated my work schedule. Jonathon was Respectful, Knowledgeable, and Quick to find the issues. Thank you Johnathon, it can be difficult to trust a new company but you made it easy.
Clyde el Oso
23:31 24 Aug 22
Dylan is a pleasure to deal with. He is punctual, knowledgeable, thorough, and courteous.
For all of your HVAC services and plumbing needs in the Tucson area, you can rely on the experienced, certified HVAC technicians and licensed plumbers at Intelligent Design. So, why should you go with our HVAC services? Quite simply, we are proud to have won numerous awards and recognitions over the years. These include multiple Super Service Awards from Angie’s List. In addition, we are A+ rated from the Better Business Bureau (BBB). We are also a certified Rosie Partner!
Our company is veteran-owned, and all of our employees are also courteous, respectful professionals who will treat your home as if it was their own. Additionally, we are a family-oriented HVAC services organization that understands the value of hard work, integrity, and honest, transparent prices. All of our work is backed up by our ironclad guarantees, and each of our employees also knows how to get the job done right the first time.
As the No. 1 rated HVAC services provider in Southern Arizona, Intelligent Design has an abiding commitment to superior customer service. Thus, countless people in Tucson and throughout the surrounding areas have relied on us for 24/7 emergency services, system maintenance, and new installations. However, you don’t have to simply take our word for it. If you want to learn more about what makes us different, then check out what our customers have to say about us!
