I had the privilege of having your employeeJared Smith tend to our plumbing issue today Jan 23 2023 Wanted to commend him for his efforts and patience on resolvingour issue. Jared was very thorough and professional along with always taking the time to communicate with me what was taking place . Would highly recommend Jared and Intelligent Design to anyone who needs their services.We will continue to call Intelligent Design for any services we have in the future .Thank you , The Youngs
Jonathan did a wonderful job coming out late and short notice to troubleshoot and repair an HVAC motor failure on a cold winter evening.
James Cavanaugh was my serviceman and I can't say enough good things about him. He came into a situation that was an ethical and technical nightmare, but he was able to assess the state of my system correctly and salvage the things that had been done wrong. He is honest, incredibly thorough and very efficient. He also explained what had been unnecessarily changed in the system I'd purchased and helped me to find a financial solution that would ease the insult of dealing with a company with no scruples. Thank you again James!
I decided to go with mini splits after my problematic central air quit working properly. I decided to go with the Hessaire which had a seer 23 rating. The company I bought it from, local, raked me over the coals for installing it my self. The first company I had come out to vacuum and charge the lines were indignant that I had done it myself.IDAC came out treated me with dignity and respect. They checked over the system, made sure a fitting leak I had found had been repaired properly. They were professional and courteous. They gave me some tips for my next installation. For DIYers who cannot find companies to service your installation using this company will be a pleasure. For those who cannot do your own installation give this company a call! They are so courteous and truly treat you like a customer!!!!!!!!! A rarity in this day and age.Ken
Great company , people that really care very professional and outstanding quality of work and have so many different department and still expanding
The best plumbers, really. Chris and team were true professionals. They called before they arrived, showed up exactly on time. Even called to say they were running to the store we will be gone for a bit. Job done faster than expected and very neat and clean work. Very fair price, also. Actually one of the most competitive bids. I would absolutely recommend Intelligent Design.
Zach was extremely detailed and knowledgeable. I feel confident with the system designed for our home.We have faith that Intelligent Design will provide the best maintenance care for our new system for years to come.
I worked with the company for a short while before moving onto another industry. In my short time with them, I’ve been more than impressed by my manager Paul Matthews (and his awesome wife Amy!) and the owner Andrew Dobbins. It’s too easy to say critical things about someone, but you never see the good being acknowledged. You both made me better, and I’m succeeding in a new industry from listening to you two.Being able to see from within that a company can be both moral and ethical, while still providing good pay and great service is incredibly rare. The level of support from within is not only encouraged, but growth provoking.Whether you’re religious or not, you’ll find the employment very accepting of you. The service I felt while I was a technician with them felt incredible, and you can see from client to client the good that was being done. Late night on calls were very fun with the dispatchers who were always taking care of clients and technicians.Hope you guys keep the explosive growth!
I want to thank Taylor for the immense amount of information he provided to my wife and I so we can make the best possible decision on our a/c replacement. His knowledge of HVAC and his ability to show us what we need to do for us will undoubtable lead to a contract with Intelligent Design.
My ancient water heater died. Justin Wise came out, examined it, and prepared a quote to replace it. Today he came back and installed it. It wasn’t an easy job, but he persevered until it was done. Everything looks great, and I can enjoy hot water again. He is knowledgeable and professional. I highly recommend this company. (They had previously replaced a leaking pipe for me.) I am their customer for life.
I called in because my ac had quit working and Zack got me on the schedule for a same day stand by appointment. James came out and diagnosed the system and recommended replacement. Zach the project manager come out the same day and gave us options for replacement. Every person I had an encounter with was very detailed friendly and very knowledgeable. Zach and James took the time to make it to where I could understand what was going on with the system. Thank you to the Intelligent Design Team
One example agin, James was here to service our heat and A/C. He is a true professional who offers sound advice. Definitely Recommend him and his company .
Tankless water heaters serviced
Intelligent Design is offering its warranty customers an electrical inspection. Tyler Weaks came to our home yesterday and checked outlets and smoke alarms. As are all Intelligent Design technicians we've encountered, he was friendly, polite and professional. He told us that we should replace our smoke detectors because, should we have a fire, insurance companies won't cover for fire damage if the smoke detectors are over 10 years old! Who knew??? So he gave us good advice and recommendations. Thanks Tyler!
We got some plumbing done by intelligent Design and they sent two wonderful people Rufus and Tyler. These guys came in and fix my S*** show plumbing that I had done two years prior by a fake plumber. Rufus and Tyler did an excellent job Veryprofessional and kind and the most important to me was, they had no BS. 100% truth I find that to be one of the best attributes in a person or team it shows that they really care about your safety and your home environment. These two men where outstanding and very hard working and deserve the best because that’s what they gave me. Thanks again Rufus and Tyler
08/042022. Very congenial.Assisted Suntrac with repair of sun tracking sysytem. 09/20/2021 Scott was fantastic and explained why we should have plenum sealed and blower fan and A frame could cleaned for lower bills and longer parts life. Very friendly and polite and answered all of my questions.Jake was very very congenial. I Expresed interest in how things work and tips. Provided the right amount of info in terms I could understand. Thank u Jake. 3/5/2019 Kevin was fast congenial and answered all my questions Abt low pressure switch replacement. Excellent on time service. Ditto for care service call by Josh 5/13/2019. 12/19/2019 Elmo was terrific and answered all of my questions. Very very courteous and friendly. Thank you
Super on time and actually early, quick and to the point and not trying to upsell me on anything else I don't need. Great work.
Great work and good customer service.
I needed to have my HVAC system evaluated and Jordan was quick to respond and thorough.
Justin was awesome as usual. Professional, polite, knowledgeable and very thorough. Highly recommend this company!
Kevin did a great job. I am very satisfied.
The serviceman was prompt and professional and knowledgeable in his field. He went above and beyond to meet our needs and was able to show us the problem quickly and offer a reasonable quote for repair.
Excellent service, friendly well mannered employees
Tyler was very thoughtful and respectful
Hot water heater and whole house water filter system
Due to the extent of water damage my new used mobile home has suffered and the property management company only masked over the problems instead of repairing them, I have been sucked into a money pit which extends what Intelligent Design could repair without my having contracts with one or two other vendors, which would cost more money and time so I couldn't use them, BUT, Jared was the most professional, kind, sweet, understanding, prompt salesman, a true dedicated employee for your companyJared went above and beyond all my expectations. He came back to my door TWICE to give me new information and hope. An appointment tomorrow morning with a 2nd vendor for estimates will take place.Jared did all he could to help me with this mess that must be repaired right as I bought it as my retirement home, but my plans of saving money won't be the case, but Jared is an excellent employee.Thank you
James was great, he knew what he was doing and explained everything that was needed.
Scott is really great . everything went well with solar installation and Gable vent covers. Thanks to MattAnd Arron and the guys that installed the Gable end covers.Great job all-around
We used this company for their plumbing services. The technician, Wes, and office staff were helpful and honest about pricing and lead times. Installation was super quick and we did all 3 toilets; removal and replacement. We went with the Toto's 😁 Great job 👏 👍 🙌 Might even use you all to service our A/C!
Justin came and did a plumbing inspection, great job. Through and very professional.
Huge thanks to Rufus for another excellent service call from Intelligent Design. This was for an annual plumbing maintenance assessment as well as a couple minor repairs. They have been our go-to contractor for all of our heat/cooling, plumbing and other home system services for 5+ years and we are always impressed with the quality and value of the work performed and professionalism of their personnel. They do all those things you hope a contractor would and should do like call ahead to confirm appointment, show up on time, perform services efficiently and professionally, clean up when they're done, follow up with you afterwards to see if everything went well. Thanks Rufus and Intelligent Design.
We have used them at least 3 times. Excellent diagnosis and plumbing service. Great explanation of what is needed and options. Need more room to add additional technicians, besides Jared, Rufus and Brandon who also came out. Highly recommend their services.
This is the second time we've needed service, and both times we have been fully satisfied with the service and the professionalism.
JP was great! I highly recommend this group.
Very nice guy and professional.
We still have a few issues to work out with our new HVAC, called customer service with immediate assistance yesterday to assess (technician provided excellent customer service by explaining issue) and then Benjamin Prado and Alex Tores returned today to resolve giving me feedback on issue and photos to show how it was fixed. As always with every technician, took time to answer all my questions and very sweet to my ill mannered doggie that tries to run the show. Thank you 🙏
Solar instal, and Matt was outstanding!
We did not answer the question about whether we use the business or not because we are still in the planning phases. The plumber came out to advise us on how we might expand the kitchen which would involve plumbing and gas installation. He was friendly, professional, informed, understanding of our needs and ideas and clear in his explanations.
Great and fast service.Long time customer, Highly recommend Intel. Design.Thanks
I contacted Intelligent Design for a plumbing problem for which Jared Smith did a complete assessment of all four bathrooms. A couple days later, I lost the hot water from one of the water heaters and Jared returned to discover a complete failure of the original recirculating pump. Today he did a beautiful job installing a new pump and I'm so delighted to have found someone I can trust to handle plumbing problems when they occur. He's also coming back soon to replace a faucet for me, and I shall be happy to recommend both Jared himself, and the Intelligent Design people for great service!
Justin has fixed plumbing problems for me several times. He’s always responsive, knowledgeable, and I can depend on him to do an excellent job.
Our problem was a leaking shower. Wes replace the old valve and return everything in immaculate condition. He checked the water pressure to make sure it was correct. He was extremely thorough and very well mannered.
Justin fixed our faulty shower faucet handle, replacing the internal hot water/cold water cartridge.He was very professional and knew exactly what needed to be done. He provided exceptional service .
Team was on time, professional, courteous. They explained clearly what they were doing & why. Also cleaned up nicely when they left
Plumbing issue. Low water pressure in half of the house. He quickly cleared the pipes and got the water flowing properly.
Wes — formerly with Wood’s Plumbing—was the plumber who serviced my water problem. He was very professional and efficient. He also has great communication skills and explained in a way I could understand what had happened with my toilet. I would highly recommend this company.
The plumber, Chris, was so helpful. I had an old water softener leaking. Chris turned off the leak and rerouted my water to my house. At my request he gave me an estimate for a new water treatment system. When I told him I would be talking to another company this week, he was very professional and commented that they were a respected company. The other company gave me the option to lease a system, rather that buy one. This worked better for me to pay a monthly fee. When I called Intelligent Design to let them know I would not be using their services, they were very gracious. When my hot water heater, croaks, however, I will call them to replace it. BTW they did not charge me for Chris' services. They are just an all around class act.
Great customer service, and very polite and courteous staff.
This company lives up to their reputation. From beginning to end they were knowledgeable, thorough, professional and all around pleasant to have in our home. We love the even heating and cooling of our new heat pump. I highly recommend Andrew Dobbins and his crew!
Repaired garbage disposaal "Did quik job, arrived on time and was pleasant
Plumbing issue, well solved
Marty Arvayo and his helper are very knowledgeable, professional, veryrespectable techs. I highly recommend these persons and their company to anyone needing Hot Water heater repair or replacement
Justin did an amazing job. Paid attention to every little detail. Excellent job. Thank you.
JP responded quickly, investigated thoroughly and found and fixed the problem. He kept us informed throughout, explained everything and worked within our constraints and desires. The AC is draining properly and cooling well. He was very helpful. We have used Intelligent Design several times and always been satisfied. We will use them again, and recommend them.
Brian was prompt, professional and took time to explain. Unfortunately doesn't make sense to repair our dinosaur, so getting a system bid from them.
James did an excellent job, as usual, performing the installation of new kitchen faucet.
Kenny is honest professional technician. My tenant called for the A/C was not cooling. Kenny checked the the system throughly and found everything was working properly. The problem was impacted filter causing coil to freeze. All what needed a new filter. I do appreciate his honesty to tell the issue was that simple. I used Intelligent Design before and I was happy with their work, and I will ask for their service again.Farid
Johnathan was the service tech today. He came out to respond to a noise from the fan motor. Diagnosed the issue, called to check on the replacement part & kept me informed each step of the way. Once he returned he installed the new part & right now our system is back to working well again.
Justin and ID were fantastic. I couldn’t be more pleased with their services. I would highly recommend ID to anyone for any problem big or small!
My AC went out. I tried everything to get it to work and I.D. came by got it done! The technician was kind, curious and friendly. He made things look easy and wasn't here long. Well done Kenny!!👍👍
Service was provided as scheduled for the correct date and time. Technician was informative, thorough, completed the work in a timely manner and gave a detailed report of the current status and recommendations. He was very polite and conversed well during his work. I was pleased with the service call and look forward to doing business with Intelligent in the future.
Very quick repair. System now works perfectly!
We have been a customer of Intelligent Design for 8 years, they are extremely responsive and all the technicians we have had service our units have been very professional.
Always great service, prompt.
Our service technician JP was awesome!! He showed up very quickly and had our AC repaired in no time. JP ROCKS!!!
Chris and Brandon were outstanding!!
Micheal Matthews was thorough, professional and extremely helpful. A coworker, Alex Torres was equally timely and efficient. I would recommend this company.
Very happy. I've had other companies out to repair our mini-split in the past. Their repairs never lasted. 3 months later we had the same problem. Intelligent Design identified the actual problem and fixed it right rather than just making a temporary fix. James is very professional and fixed it right.
Kenny was fantastic. Thorough and very knowledgeable. It is obvious he takes such pride in his work. Highly recommend, without any question.
Had systems evaluated because one was not coolingOne unit is in sad shape, other OK
They were very polite.He knew what he was talking about.Courteous well groom gentlemen
Great service and response time.
Everyone at this company is lovely. From Zack to Jared to Justin to Rufus to Marty every single person I have dealt with, including the very nice ladies who answer the phones, has been wonderful. They do great work. Every technician is professional and polite. I would not deal with any other company for my plumbing needs. I definitely trust them to do the work and do it right.
I had water leaking from a light in the ceiling in my laundry room. I was frantic. I called and was pleased to be taken care of quickly. Wes was wonderful. I am very happy.
We hired Intelligent for a plumbing emergency - sewer water was all over the house, and we were panicked. We got several quotes and what we liked about Intelligent Design was their honesty in terms of what needed to be done ASAP vs what would be a problem down the line, vs what would be a nice to have. We have cast iron pipes that were over 50 years old, and it's expensive to have them resleeved, so we appreciated the honesty, rather than other companies trying to sell us on doing everything now. CHRIS, the manager on our project, WAS AWESOME!!! He was honest, smart, laid out the situation and options clearly, and we felt we were making the best decisions for our budget and our house. His team was just great - good energy, and care about the job they do. One guy they call the "gopher" because his specialty was tunneling into small spaces - it's funny, yes, but this man saved us from ripping up a bathroom floor by tunneling from the hallway. PRO TEAM. I gave them a tough deadline to meet, because I had guests coming in, and they worked till 10:30pm to make sure they met the timeline, with time to spare. I couldn't recommend them more - trustworthy guys.
JP was on time, courteous, helpful and very knowledgeable. Five star service!
Second experience with these guys; honest, professional, and reliable service. Our technician Brian saved us lots of money on unnecessary repairs based on the advice of the "other" guys. -happy, satisfied customer
Wes did a very professional job installing the plumbing for a sink in my garage.
Justin is knowledgeable and professional! He is our preference when it comes to Plumbing issues.
Had damage most likely from lightning storm. Kenny the technician was able to determine the problem, order and install the parts. He was pleasant and professional. Great job.
JP was on time and very pleasant
We can't recommend Intelligent Design highly enough! From the design and installation of our new air conditioning system through our routine maintenance program all of the folks have been highly professional and a pleasure to work with (special thanks to Paul, James and Sam). We have a great system and a company we will will trust with tremendous confidence. Five stars all the way around!
I am very pleased with the services provided by him. He is thorough, very considerate and patient with any questions I ask. Doesn’t just rush in and out and goes above and beyond the norm. Very happy to have him as a great technician!
Jonathan was on time, knowledgable, and efficient in his approach to repairing the problems with my air conditioner. He was friendly, courteous and answered all my questions thoroughly.
The company phone representative was very respectful and responsive to my air conditioning problem. I had a competitor who offered a special maintenance price come out the day before and after service, my unit did not work. Intelligent Design came out the same day and accommodated my work schedule. Jonathon was Respectful, Knowledgeable, and Quick to find the issues. Thank you Johnathon, it can be difficult to trust a new company but you made it easy.
Dylan is a pleasure to deal with. He is punctual, knowledgeable, thorough, and courteous.