Amanda Harakal
01:49 17 Jun 21
Both techs were very sweet and great with my son and dog. Broke down my options and had someone else out same day.
Susan Luna
23:44 16 Jun 21
He was quick friendly and explained what happened and why it did.
John Crider
22:50 16 Jun 21
James came out when my AC failed to start. Instead of just replacing the start up capacitor, he checked the entire unit. Honest and friendly, he made sure we were completely taken care of. Great service.
Randy Merrill
21:22 16 Jun 21
Jordan Oliver was my technician. (Didn’t see his name listed). He was the best ever. Professional, pleasant, and courteous! Next time I need your services I will request Jordan!!
Regina Isaac
21:13 16 Jun 21
I called several other companies and Intelligent Design was the only company to answer. They had James come by and he provided excellent customer service. Very professional and provided me with lots of information to make a decision on the repair. Definitely recommend this company to anyone who wants a trustworthy and honest work completed on their home.
Dina C
20:55 16 Jun 21
James Richardson
05:31 16 Jun 21
Air conditioner is three years old and purchased from Intelligent Design. Air Conditioner quit working on 7 June. Technician came out 8 June.Air conditioner working. Air conditioner stopped working on 14 June.Technician came out 15 June and says Air conditioner working. Worked for 3 1/2 hours. Air conditioner down. Will have to call tomorrow and request service to the Air Conditioner. This is most frustrating!
Shannon Todd
00:23 16 Jun 21
Always Top Notch service when it comes to these guys! Office staff & technicians are all courteous and professional. Jordan came out for the inspection today and was wonderful! Educated me on the report process and answered all of my questions. Love this company!
CoachesKid
23:28 15 Jun 21
Vector Sucks
20:13 15 Jun 21
Standing behind their work, making things right.
Michelle Verdugo
02:30 15 Jun 21
First time with Intelligent design air-conditioning and plumbing. I was in urgent need of plumbing repairs appointment was set quickly. The employees that were assigned to us CHRIS and MARTY were not only very knowledgeable of what they do, they give best options detailed advise as to what is needed to repairs . CHRIS and MARTY were also very professional and kind. It felt good having honest hard working people come out and help when you are in urgent need of repairsI’m thankful and grateful to have met them feeling comfortable and confident calling them for help.Should I need any of the many services that Intelligent design air-conditioning and plumbing provides in the futureThank you again CHRIS and MARTY.😇❤️🙏🏻🕊
Helen Adams
19:05 14 Jun 21
Dean Wolford
18:50 14 Jun 21
Dee Norman
03:37 14 Jun 21
Honest and very nice, he told us everything and showed us the pictures of the problems. Very happy with the service and with Elmo, he is great! Bret was our sales person, listened to what we needed and gave us a good price on a new air conditioner. The installers were great, double checked everything they did and cleaned up after themselves, explained what they were doing and answered our questions. The over all experience was SUPER!We just had to have the blower fixed (6/13/21), in our old furance and Kage our service tech was great fixed it right away and now we have cool air. Thank you Kage, you are wonderful!!!!D. Norman
Ilana Adi Edelman
05:52 13 Jun 21
Really appreciate Kage coming out the same day and fixing our AC. I couldn’t be happier with the service. Very professional and timely. Thank you so much!
Charlene Hendricks
23:56 12 Jun 21
He was very knowledgeable and efficient. As well as, very personable.
Nancy Mellan
21:32 11 Jun 21
I am a repeat customer of Inteligent Design Air Conditioning. We were halving trouble getting our 2nd floor to cool. Elmo came with his assistant and assessed that there was a leak in the coil (?). while we had to wait a bit for the oart for repair to come from the manufacturer, Elmo found a temporary solution to use in the meantime. Scheduling all appointments were convenient and easy. I always find the office staff to be quite lovely. Elmo arrived promptly, was was very professional and friendly. He has serviced my ac and heating several times as we have a maintenance contract . I am just simply a big fan of this company! I highly recommend! And thank you Elmo!!
Team Crooks
18:32 11 Jun 21
If you are looking for AC/Heating in Tucson, these are the folks to call. Do yourself a favor. Call them!
Sandra C Tinsley
02:27 11 Jun 21
Gabe Delgado did a terrific job. He is knowledgeable, polite, efficient and the work done looks great. I would recommend him and Intelligent Design. Sandi
Linda Polito
00:30 11 Jun 21
Charlie knows his business and it’s very helpful in trying to solve my issues. He provides excellent service.
Butch Bryant
21:03 10 Jun 21
Eric Lawler, the Service Manager, actually responded to my call on the same day that I made the call. No other company could respond the same day! He immediately went to work and found that I had a bad compressor capacitor. He replaced that AND added a start-up kit, then washed down my coils for me (which no one had ever advised me to do regularly before). My house is now cooling down nicely! Eric offered me a 10-year maintenance plan, and with a 15 year old system, I jumped at the offer. They will check my system out twice a year, and the maintenance plan includes ALL kinds of other benefits. PLUS, he waived the cost of today's repairs with the purchase of the maintenance plan! We couldn't be happier, and when it's time to replace this system (probably sooner than later), we'll be contacting Eric again. That maintenance plan? It rolls over to our new system! Woohoo! Thank you, Intelligent Design!Didn't want to delete my previous review, but just had a (free) service call by Neal to make sure my system was up and running efficiently before we have to turn on the heat. This was a service that is included in the service plan I previously bought. Neal has only been with the company since April, but he knows his stuff, and he was super friendly. SO GLAD we found Intelligent Design! And when it's time for a new system, they will be the ONLY company we call!
Lila Berman
23:01 08 Jun 21
Scott (hope I got the name right) serviced my A/C and did a great job. He was very helpful and efficient and also explained things and offered help if I need it.Marty and his partner jetted out a very difficult drain pipe and did a great job getting my kitchen sink to work again. They were efficient, friendly and very competent in their procedures. And they cleaned up afterwards!
Joseph Callaway
22:34 08 Jun 21
Elmo is great. He always goes out of his way to be helpful and explains what he is doing. He is a team player and excellent at what he does.
Ghost Kaminski
04:22 08 Jun 21
AC had a weird break, most systems worked except the part that actually cooled the house. Everything turned on, but no cold air (No it wasn't low Freon). Kage worked it for a short while checking all the components till he found the right fault and in no time flat my 95F house was back on it's way to comfort.
AZ Desert Adventures
21:54 04 Jun 21
Sandy Elenz
19:07 03 Jun 21
Elmo and JP were very professional and courteous. They arrived earlier than the scheduled time. Received a call to advise they were on their way. I am very pleased with the work they performed.
Desi Tuey
01:03 03 Jun 21
Martin Brown
00:27 03 Jun 21
Kevin Lehman is punctual, courteous and respectful. I highly recommend him.
Judi Marro
00:02 03 Jun 21
John H
22:57 01 Jun 21
Very efficient and professional. The technician arrived on time, which is important to me
Susan Johanson
17:09 28 May 21
We’re very satisfied with the service Charlie provided.
Jeff Lukins
19:27 27 May 21
Excellent Service from both Elmo and the Company. Maintenance review was done quickly and thoroughly. Elmo and JP provided options to fix potential issues found in the system. I only go to Intelligent Design for our heating and cooling needs and Elmo and JP were outstanding. Thanks!!
George Jackson
17:40 26 May 21
We had a bad leak underground in our front yard. Intelligent Design came and discovered the problem and were able to fix the leak. They identified the bigger issue with our outdoor plumbing and provided a reasonable solution to the problem.
Bonnie Burt
19:59 24 May 21
Needed air conditioner tuned and ready for the heat we all know is coming, Intelligent Design installed our AC and updated our heater so six years ago, so called to have them do a health check on AC, prompt, professional and knowledgeable. Great company, veteran owned as well!
Cheri Darling
18:06 24 May 21
We just purchased a home that has a system installed by Intelligent Design. We got warnings on the thermostat that we were unfamiliar with so called to see if they could come out to check the system. They came out and checked everything and showed me how to change the filters. Very helpful and friendly. Great customer service.
Elwood Downey
04:07 23 May 21
Unit was installed Aug 2018. Rained during installation and installers were unprepared so water came inside the house, required four buckets to catch all dripping places.A few days later indoor humidity spiked from the usual 30% to 60%. Bread was molding, toilets dripping, atmosphere was clammy. I use an ecobee thermostat which records system state. During August with daily highs of 100-110 the report indicated the second stage compressor only ran a total of 8 hours. I have reported all this trying to convince them the unit is oversized. It is now November but so far they have not acknowledged their error. I fear we will be stuck with a terrible summer experience forever.First time we turned on heating unit in Nov there was no heat. Service person said the installers obviously never checked it because the gas valve was broken so could never have worked. A new one is on order but it has been five days now and we are still without heat, overnight lows are in the 40s and we are all getting ill from living in the cold. I understand parts can take time to procure but I can not understand why heating was not fully tested during installation.It is now Aug 2019, a year later. Last month they finally admitted the unit was oversized, they changed from 4 ton to 2.5 ton but would not refund me the difference in price. Unit ran almost constantly and could not cool below 76. Just received electric bill and it was highest ever living here 11 years. More service visits finally found another defective valve. Unit now does finally cool but humidity still always over 50%.So I give up. I chose this company because of outstanding reviews here. But I have had a poor experience and would not recommend them.——————-It is now May 2021. They have been out several more times since and FINALLY found a defective valve. Replaced and now humidity remains under 50 all the time. So they eventually did come through.
Katy Gillie
04:16 22 May 21
Dina Dalton
20:05 21 May 21
I was really impressed with the service that was done at my house by Intelligent Design Air Conditioning and Heating. Marty, the Service Tech, called me before he came to do the job and when he arrived he was very professional, knowledgeable, honest, and came with a whole lot of personality. I would highly recommend this company for your air conditioning and heating needs. Oh, and he also had a new sidekick with him also named Marty. They were both wonderful and I so enjoyed having them come to my house to inspect my hot water heater!
Adam Gold
19:32 21 May 21
Marty Hudecek and his partner (also Marty!) came by our place to help us locate and address a leak that was making the house extremely difficult to stay in. Extremely professional, really easy to talk to, and clearly highly experienced. Before Marty we'd had four or five other people come out from various HVAC / plumbing companies who either 1) didn't spend much time diagnosing, or 2) didn't listen when we told them the patterns or contributing factors. Needless to say they all gave their answers and none of them solved the problem.Marty and Marty came over, did a very thorough investigation all through and under the house, listened to us, walked us through each step, and eventually discovered a tiny little automatic vent that had stopped working due to age. Marty explained how it was supposed to function, then showed me how it was no longer functioning properly--then directed me to a Lowes for an $8 solution to this problem (he was happy to install it himself, but was looking to save us money since it's an easy install). Compare that against the thousands of dollars of various repairs all the other guys had suggested, and Marty is our go-to-guy from now on.Putting in the vent was easy as anything, and as of right now seems to have solved the problem that nobody else was able to even identify. Rock on, Marty!
Rita Montierth
19:08 21 May 21
Elmo has been taking care of our heating and cooling system for a few years now. He is so nice and very friendly. With Elmo taking care of our heating/cooling system I have no worries because he really knows what he is doing. 5 Stars for him and keep up the good work!
austin close
22:59 20 May 21
David Garcia
20:58 20 May 21
Amazing Customer Service . Jake ensured I understood the issues and that I knew what my options were. I would highly recommended Intelligent Design and then ask for Jake.
Ikifales
17:13 20 May 21
Michael Tannenbaum
16:32 20 May 21
James did an incredible job of diagnosing HVAC problems. He is knowledgeable, professional and analytical. He always explains what the problems are and always shows and demonstrates failed parts.
Walter Schimon
20:51 19 May 21
Charlie came out today and performed my yearly AC maintenance. He did a great job as usual. Friendly and professional.
Richard Plant
18:42 18 May 21
Plumbing Yearly Check - outstanding, prompt, & courteous.
RAMON FIGUEROA
16:39 18 May 21
I had my Ac serviced and inspected by James Cavanaugh. He was very professional. He took his time to make sure he did his job right and explained everything so that I knew what was being done. Thank you IDAC.
margie rivera
17:15 17 May 21
Trey was amazing. Stayed here until unit was working. He has great customer skills. Great to talk with and answered my question professionally.
Sharon S
03:40 16 May 21
I’m very happy with my service with Intelligent Design. I have purchased two AC units over the past two years and their sales, installation, and service are top notch! James came out recently and was quite professional and thorough when assessing and fixing a problem I was having!
Ren
02:59 15 May 21
Ellsworth Long
22:27 13 May 21
Very professional. Explained all steps of service and options.Will recommend to others.
Merica 4Realz
21:55 12 May 21
Matthew Verdugo
19:49 12 May 21
Every time Marty or anyone else has showed up to my house, my experience has been most excellent. They are always kind and courteous, show up on time, and most importantly are willing to go over any and all of my questions or concerns. I highly recommend Intelligent Design to anyone looking for an HVAC company in Tucson AZ
Rich Pruitt
18:51 12 May 21
Tech was neat and politeUnfortunately, the job wasn't well done. Plus the office never gave me an itemized receipt. The boss said "we don't do that" Hire someone else.
Anthony Astrouski
17:48 12 May 21
Charlie was friendly and attentive during our HVAC Checkup.
Dave Deschamps
23:58 11 May 21
Very knowledgeable and friendly
Dan Campbell
17:25 11 May 21
Chris was both professional and polite. Routine plumbing check on one property and opened the cleanout on another. Offered a valuable heads up on the clean out and said would deliver an estimate on this future work. Both the AC and Plumbing service is excellent.
Steven Boyer
00:55 11 May 21
Taylor showed up on time to discuss my needs to replace 3 HVAC systems. Very knowledgeable and addressed all of my concerns and questions. I’ll see how their alternative proposals compare with others. I am looking for high quality systems and a first class installation. I have high expectations as I have been using Intelligent Design for maintenance on my 18 year old systems for 4 years. Very pleased with their services up to this point!!
Sandy Carter
22:13 10 May 21
. Kage did a great job in a timely, clean and efficient manner.
Liz Johnson
20:07 10 May 21
Derry Siers
13:07 08 May 21
James did an excellent job, as usual, performing routine maintenance on our HVAC.
Mark Payton
00:12 07 May 21
Taylor did an energy assessment of our house and identified a number of potential areas of improvement. No hard sell, just very knowledgeable and professional, with a good explanation of pros and cons. Will definitely use them again.
Sam Riise
17:11 06 May 21
Jeffrey DeBuhr
02:52 05 May 21
Marcia D Quiroz
01:48 04 May 21
We have a service contract, and in addition to the covered annual sediment filter switch out on our Enviro system, we decided to switch out the carbon element a year early than the 7 year effectiveness. Living only half a mile south of downtown in Tucson, the hard water had used up the effectiveness of the carbon filter element and scale was building up on water fixtures after many years of seeing hardly any! We are healthy and happy with the Enviro system furnishing filtered water to our entire home.
Mark McDonough
02:19 01 May 21
Pablo Chilies
18:22 30 Apr 21
Chris Kosies
12:46 30 Apr 21
I was impressed by the great service I received. Marty and his assoc Marty were super friendly, considerate, and the quality of the job was professionally completed. Their customer service of calling and/or sending.text notifications when they were going to arrive, giving a close estimate of the job, and building a trusting relationship is what I look for in a company. I will.definately call them again. Thank you gentlemen.Well done.
Dewayne Strader
18:48 29 Apr 21
Marty is knowledgeable, friendly and is an asset to your company .
Donna Gifford
18:47 29 Apr 21
Brent and Brandon were courteous, efficient and professional. Will definitely use again for healing, ac and plumbing maintenanceAlex came out to fix a problem. He was thorough, professional and fixed it!Shawn was courteous, knowledgeable and pleasant. Great service.This company hired the best and most courteous staff. Kudos to Kage!
Stuart Aden
02:35 28 Apr 21
James Tucker
16:13 27 Apr 21
Exceptional!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Michael Sarras
23:25 26 Apr 21
Verne StClair
18:14 23 Apr 21
Charged us a higher price than the advertised special for the service. Suggested a solution that was unworkable with their availability. We had to contract with another company that fixed problem using appropriate strategy 2 hours later.
Kathy Branchik
17:56 22 Apr 21
Nicole Adkison
02:21 22 Apr 21
In an era of poor customer service these guys were outstanding. From the minute the call center rep picked up the phone to the techs leaving our house everyone was courteous, professional, and fantastic. My two year old even dragged one of the techs around to show him his toys, which he was great about. I can not recommend this company high enough.
Linda Polito
23:31 21 Apr 21
I have not used Intelligent Design before. Troy came out to assess the problems. He was very knowledgeable and professional. He called the owner, Andrew, who came out in an hour to go over all the options and price quotes. They have not done any of the work yet but I feel confident about the company history and the owner.
Jim Domalski
20:54 21 Apr 21
Great job. Thoroughly explained what was needed
Jose Barnett
18:53 19 Apr 21
Charles Krueger
17:38 19 Apr 21
We can't recommend Intelligent Design highly enough! From the design of our new air conditioning system through the installation all of the folks were highly professional and a pleasure to work with (special thanks to Brett, our Design Specialist, as well as Dean, Paul, Jeremy and Charlie in installation and service). We have a great new system and a company we will will trust with great confidence. Five stars all the way around!
Rex Richardson
19:52 17 Apr 21
Why did a coil fail on an Brand new Amana system after just 4 years 😡? Did it really cost $200 to ship a new coil? WOW,the repair guy is a nice gentleman though! Had a day@night system on my prior home for 15 years and not 1 repair.
Brian Levin
15:03 17 Apr 21
Charles Bull
20:53 15 Apr 21
Lisa Alcaraz
02:59 15 Apr 21
The guys were great ,I will definitely look to them for possible solar in the future
Jim Avis
20:30 14 Apr 21
I was totally amazed at the amount of knowledge Charlie had of the system and the operating parameters !!He's a credit to your company and the A/C industry !!Please send him again !!!Jim A.Once again, Charles came by and really took care of business !!!Hope to see him again next time !!!Thanks Intelligent Design !!! ( :Jim A.
Megan Wright
21:35 13 Apr 21
You cannot find a better company!! Marty who came is absolutely the best of the best! His knowledgebis paramount but his level of care and kindness exceeds !! The prices were great, the work is true craftmanship!! He communicated everything clearly so that i truely felt like part of the team working on my home!! I will always recommend!! They were our second opinion on the plumbing job and have won themselves a loyal customer!! Thank you Marty and his partner 🙂 so so much!!
James G Baker
16:28 13 Apr 21
We've used Intelligent Design for the past few years and have never been disappointed. Kage, our Intelligent Design service tech, was very professional, friendly, and knowledgeable. He arrived when promised and was very thorough and explained our options. I wouldn't hesitate to recommend Intelligent Design for AC/Heating services. Actually, it's the only company I'd recommend.
mila brunsman
17:27 10 Apr 21
Fast Knowledgeable and Honest. Jake is the man
Mark Lafferty
00:17 10 Apr 21
Fitz
23:45 08 Apr 21
S Musante
23:45 08 Apr 21
Joey Schwartz
22:43 08 Apr 21
The owner of Intelligent Design Plumbing came to our house exactly at the time he promised. He gave my wife and I a thorough estimate. We were very happy with the knowledge he shared with us regarding the plumbing system. We were very pleased with the affordable quote and we would definitely recommend to anyone in need of a plumbing company in Tucson.
Chad Schone
14:27 08 Apr 21
Absolutely the best team ever. Environmental system for water treatment. Thank you Chri. New duct work for HVAC Thank you Charlie. New 50amp, 30amp and 20amp recepticals installed. Thank you Adam, Matt and Frankie!
Wendy Sapp
17:15 07 Apr 21
James was professional, took time to explain service and recommendations. Very happy with him.
Jon Habegger
20:30 05 Apr 21
The technician did a good job of assessing our plumbing system.
For all of your HVAC services and plumbing needs in the Tucson area, you can rely on the experienced, certified HVAC technicians and licensed plumbers at Intelligent Design. So, why should you go with our HVAC services? Quite simply, we are proud to have won numerous awards and recognitions over the years. These include multiple Super Service Awards from Angie’s List. In addition, we are A+ rated from the Better Business Bureau (BBB). We are also a certified Rosie Partner!
Our company is veteran-owned, and all of our employees are also courteous, respectful professionals who will treat your home as if it was their own. Additionally, we are a family-oriented HVAC services organization that understands the value of hard work, integrity, and honest, transparent prices. All of our work is backed up by our ironclad guarantees, and each of our employees also knows how to get the job done right the first time.
As the No. 1 rated HVAC services provider in Southern Arizona, Intelligent Design has an abiding commitment to superior customer service. Thus, countless people in Tucson and throughout the surrounding areas have relied on us for 24/7 emergency services, system maintenance, and new installations. However, you don’t have to simply take our word for it. If you want to learn more about what makes us different, then check out what our customers have to say about us!
