In recent years, Arizona has seen dozens of solar companies close their doors, leaving many homeowners in a tough spot. Major players like Titan Solar Power and Tucson Solar Pros have filed for bankruptcy, leaving incomplete projects, non-functioning systems, and frustrated homeowners behind. If you’re one of the many Tucson homeowners affected, you may be wondering what to do next. Don’t worry—we’re here to help you navigate these challenges and keep your solar system working efficiently.
At Intelligent Design Air Conditioning, Plumbing, Solar, & Electric, we understand how frustrating it can be when your solar installer goes out of business. But there are steps you can take to protect your investment and get your system back on track. Here’s a simple guide to help you through the process.
1. Gather All Your Solar Documents
First and foremost, gather all the documents related to your solar installation. This includes your original contract, warranties, and maintenance records. Keeping these on hand will be crucial when you seek help from a new service provider. If you’re unsure what documents you need, think of it like this: the more information you have, the better equipped you’ll be to deal with any issues that arise.
Some Tucson homeowners didn’t realize the importance of documentation until their installers disappeared. The Better Business Bureau (BBB) has reported an increase in complaints from homeowners stuck with solar systems that aren’t working, largely due to incomplete or missing paperwork. Without this critical documentation, it can be harder to resolve issues with your system or file claims on warranties.
2. Check Your Manufacturer’s Warranty
Even if your installer has gone out of business, your solar panels and inverters may still be covered under the manufacturer’s warranty. Most solar panels come with warranties that last 10 to 25 years, and inverters often come with a similar range. Contact the manufacturer directly to confirm your coverage and find out what steps you need to take. The manufacturer may be able to refer you to another qualified service provider for repairs or maintenance.
For example, some homeowners with systems installed by Tucson Solar Pros were left with unfinished projects when the company went bankrupt. In these cases, it’s important to check if the components of your system—such as the solar panels and inverters—are still covered by the manufacturer, even if the installer is no longer around. Companies like SolarEdge and Maxeon, which manufacture solar components, often honor product warranties but do not cover installation issues.
3. Find a Reliable Solar Service Provider
One of the most important steps is finding a reliable, trustworthy solar service provider. Not all solar companies are created equal, and with so many closures, it’s more important than ever to choose a company with a solid track record. At Intelligent Design, we are Tucson’s only triple-certified company for SolarEdge, Enphase, and Tesla, meaning we have the expertise needed to maintain and repair a variety of systems.
Unfortunately, many homeowners have been left stranded by unreliable or fraudulent installers. For instance, Tucson Solar Pros suddenly closed in 2022, leaving customers with more than $1 million in uncompleted projects. Other companies, like Phoenix-based Erus Builders and Chandler-based Titan Solar Power, have also filed for bankruptcy, creating chaos for their customers.
It’s essential to look for solar companies that are licensed, bonded, and insured. Also, be wary of companies that require large upfront payments or make promises that seem too good to be true. As a rule of thumb, avoid companies that demand full payment before work begins. Instead, opt for a payment schedule—typically 15-20% upfront, with the remaining balance paid upon installation completion and system inspection. This way, you protect yourself from paying for incomplete work.
What to Watch Out for in Solar Scams
Sadly, the solar industry is not immune to scams. In Tucson, many homeowners have fallen victim to dishonest sales tactics, which is why the BBB and Tucson Electric Power (TEP) have teamed up to issue warnings. There are several red flags you should watch out for when dealing with solar salespeople:
- Door-to-door salespeople who pressure you into signing contracts on electronic tablets without providing a hard copy of the terms and conditions.
- Salespeople advising you to purchase oversized systems that are larger than necessary, which can drive up initial costs unnecessarily.
- Companies falsely claiming to be “preferred” or “approved” by TEP—TEP does not formally endorse any solar companies, though they do require installations to be performed by licensed contractors.
It’s important to check references and reviews before choosing a company. Look for local installers who have been in the community for years and have a proven track record. At Intelligent Design, we’ve been serving Tucson for over a decade, and our glowing customer reviews speak for themselves. You can trust us to take care of your solar system.
What Happens When a Solar Company Goes Out of Business?
Sadly, when a solar company folds, many homeowners are left with unfinished projects and no clear way to get their systems up and running. For example, Tucson Solar Pros left dozens of customers with uninstalled systems despite having collected full payments. Some of these customers have been forced to take legal action, and in some cases, lending partners have stepped in to help settle claims.
Homeowners like Rose Dettmer, who inherited a leased SunPower system when she bought her Marana home, have faced ongoing issues. Her system’s inverter failed in mid-2023, but with SunPower’s financial troubles, she has struggled to get it fixed. Despite multiple complaints to the BBB and the Registrar of Contractors, her problem remains unresolved, leaving her with a $200 electric bill and a $65 monthly lease payment.
Unfortunately, product warranties typically only cover the equipment—not the workmanship. So if your system has installation issues, finding a reliable company to take over the project becomes even more critical.
The Help Available for Homeowners
If your solar company has gone under, there are organizations that can offer assistance. Solar United Neighbors has created a help desk to guide consumers through solar-related challenges, offering educational resources and the option to join local buying co-ops. Additionally, the Arizona Solar Energy Industries Association (AriSEIA) provides advice and a list of trustworthy solar companies willing to help consumers left in the dark by failed installers.
At Intelligent Design, we offer free solar inspections to help homeowners determine the state of their systems. As Tucson’s top-rated solar company, we have the skills and certifications to fix systems that were installed by other companies. If you’re unsure where to turn, give us a call, and we’ll get your system back on track.
Contact Intelligent Design for a Free Solar Inspection
If your solar company has gone out of business or your system isn’t working properly, don’t wait! Schedule a free solar inspection with Intelligent Design. Our expert technicians will evaluate your system and ensure it’s performing at its best. We’re proud to be Tucson’s most trusted solar provider, and we’re here to help you every step of the way.
Google Intelligent Design Tucson to read our great reviews, or give us a call to schedule your inspection today. Let’s keep your solar system running efficiently and save you money on energy bills.